https://h30471.www3.hp.com/ 惠普支持社区 Thu, 14 May 2026 00:31:03 GMT Community 2026-05-14T00:31:03Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling4-USB-kou-gong-dian-gong-lu/m-p/1385512#M491909 <P>正常的 USB-A&nbsp;接口没有那么高的供电能力。</P> <P>如果担心充电问题建议咨询设备制造商。</P> <P>&nbsp;</P> Wed, 13 May 2026 23:48:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling4-USB-kou-gong-dian-gong-lu/m-p/1385512#M491909 548851818 2026-05-13T23:48:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/du-xian-zhi-lian-shi-xiao/m-p/1385511#M491908 <P>那就在&nbsp;nvidia&nbsp;控制面板中手动指定程序运行的显卡，或者用独显直连冷切换，F10 BIOS&nbsp;中设置。</P> Wed, 13 May 2026 23:30:19 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/du-xian-zhi-lian-shi-xiao/m-p/1385511#M491908 548851818 2026-05-13T23:30:19Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling4-USB-kou-gong-dian-gong-lu/m-p/1385510#M491907 <P>我想用暗影精灵4的usb口来为我的游戏手柄还有我的智能手表充电，我不知道功率是多少，怕导致电池损坏。是否为5V 1A ？</P> Wed, 13 May 2026 14:16:07 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling4-USB-kou-gong-dian-gong-lu/m-p/1385510#M491907 痛扁四小强 2026-05-13T14:16:07Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/du-xian-zhi-lian-shi-xiao/m-p/1385509#M491906 <P>独显直连打开后有时核显会突然介入，变成混合模式同时电脑非常卡，任何操作都会有延迟，重启后恢复正常，只有独显工作</P> Wed, 13 May 2026 14:14:45 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/du-xian-zhi-lian-shi-xiao/m-p/1385509#M491906 Crystalawa 2026-05-13T14:14:45Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan99-ultra-de-qu-dong-zai-na-li-geng-xin-kao-pu/m-p/1385508#M491905 <P>好的，那我就不用那几个HP的工具了。感谢感谢~~~</P> Wed, 13 May 2026 13:20:24 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan99-ultra-de-qu-dong-zai-na-li-geng-xin-kao-pu/m-p/1385508#M491905 cosn 2026-05-13T13:20:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zhi-zhang-bu-zu-de-cuo-wu/m-p/1385507#M317963 <P>您好<BR />請點擊：<BR /><A href="https://support.hp.com/hk-zh/document/ish_5749824-5718268-16" target="_blank">https://support.hp.com/hk-zh/document/ish_5749824-5718268-16</A><BR />可透過以下方式回覆。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1778677256363.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133958i11212F64AB7B1DC3/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1778677256363.png" alt="_0-1778677256363.png" /></span></P> <P>&nbsp;</P> <P>如果問題仍無法得到解決，請將您的聯絡方式私訊給我，謝謝。</P> Wed, 13 May 2026 13:06:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zhi-zhang-bu-zu-de-cuo-wu/m-p/1385507#M317963 双鱼座鲨鱼 2026-05-13T13:06:44Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/huan-wan-zhu-ban-hou-wu-fa-zaimy-hp-hesupport-assistant-cha-kan-bao-xiu/m-p/1385505#M491904 <P>只有授权服务中心有工具可以改主板信息</P> Wed, 13 May 2026 12:26:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/huan-wan-zhu-ban-hou-wu-fa-zaimy-hp-hesupport-assistant-cha-kan-bao-xiu/m-p/1385505#M491904 548851818 2026-05-13T12:26:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/huan-wan-zhu-ban-hou-wu-fa-zaimy-hp-hesupport-assistant-cha-kan-bao-xiu/m-p/1385503#M491903 <P>在系统信息里面查看pn码少了一位，有什么办法可以更改正确，本来应该是7Y952PA#AB2,现在少了1位2，有办法在不去售后的情况下更改正确吗<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2026-05-13 200212.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133956iC083094E85561CA4/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2026-05-13 200212.png" alt="屏幕截图 2026-05-13 200212.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="(Upload-from-mobile-1778674259)IMG_20260513_200604.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133957iDFB4F8D0C10A5387/image-size/large?v=v2&amp;px=999" role="button" title="(Upload-from-mobile-1778674259)IMG_20260513_200604.jpg" alt="(Upload-from-mobile-1778674259)IMG_20260513_200604.jpg" /></span></P> Wed, 13 May 2026 12:13:34 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/huan-wan-zhu-ban-hou-wu-fa-zaimy-hp-hesupport-assistant-cha-kan-bao-xiu/m-p/1385503#M491903 不知取什么名 2026-05-13T12:13:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yuan-chang678xing-mo-he-zai3548da-yin-ji-shang-xian-shi-bu-jian-rong/m-p/1385501#M317962 <P>您好</P> <P>如果打印机之前使用的也是<SPAN>678墨盒，请确认打印机固件是否已经升至最新，谢谢。</SPAN></P> Wed, 13 May 2026 11:32:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yuan-chang678xing-mo-he-zai3548da-yin-ji-shang-xian-shi-bu-jian-rong/m-p/1385501#M317962 双鱼座鲨鱼 2026-05-13T11:32:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zhi-zhang-bu-zu-de-cuo-wu/m-p/1385500#M317961 <P>用了instant ink，之前已聯絡客服解決未設定wifi卻已出現未註冊問題，但現在一直也是印不到，原因是雲端偵查我印表機沒有紙張，但我肯定有足夠紙張，在印表機直接影印是沒有問題，就是不能在電腦或電話列印，請解決此錯誤。</P><P>&nbsp;</P><P>另外就是此instant ink app設計嚴重有問題，用戶花錢自己買了整台印表機，你一直把我的機遠端鎖死不能用，客服又不是24小時解決問題，想問問你是把客戶當成什麼？</P> Wed, 13 May 2026 11:32:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zhi-zhang-bu-zu-de-cuo-wu/m-p/1385500#M317961 Mo3 2026-05-13T11:32:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yuan-chang678xing-mo-he-zai3548da-yin-ji-shang-xian-shi-bu-jian-rong/m-p/1385499#M317960 <P>已经尝试了单墨盒模式打印、插拔电源、重启等办法，估计是质量问题吧。</P> Wed, 13 May 2026 10:56:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yuan-chang678xing-mo-he-zai3548da-yin-ji-shang-xian-shi-bu-jian-rong/m-p/1385499#M317960 鲍yCh 2026-05-13T10:56:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yuan-chang678xing-mo-he-zai3548da-yin-ji-shang-xian-shi-bu-jian-rong/m-p/1385498#M317959 <P>去年在京东购买的双联装惠普678墨盒，其中有一个安装在HP Deskjet Ink Advantage 3548打印机上显示不兼容。惠普的电话客服要求我去找京东客服，京东自营只保半年，惠普电话客服又爱搭不理，无视了盒子上“保修期终止：MAR 2027”的字样。希望有人帮忙处理一下，谢谢。</P> Wed, 13 May 2026 10:53:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yuan-chang678xing-mo-he-zai3548da-yin-ji-shang-xian-shi-bu-jian-rong/m-p/1385498#M317959 鲍yCh 2026-05-13T10:53:43Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-CLOUD-RECOVERY-TOOL-bu-guan-zen-me-da-kai-dou-shuo-wo-shen-fen-yan-zheng-wu-xiao-huo-yi-guo-qi-bing-qie-wo-peng-you-de-da-kai-ye-zhe-yang-xian-shi/m-p/1385497#M491902 <P>这种情况一般是网络问题，建议更换不同运营商的网络尝试</P> Wed, 13 May 2026 10:05:17 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-CLOUD-RECOVERY-TOOL-bu-guan-zen-me-da-kai-dou-shuo-wo-shen-fen-yan-zheng-wu-xiao-huo-yi-guo-qi-bing-qie-wo-peng-you-de-da-kai-ye-zhe-yang-xian-shi/m-p/1385497#M491902 548851818 2026-05-13T10:05:17Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/windows-hello-ren-lian-lao-shi-ti-shi-cuo-wu/m-p/1385496#M491901 <P>Windows系统中，同时按 Windows + R 组合按键，打开运行窗口，输入“msinfo32”，点“确定”，如果有UAC提示，点“是”继续，会打开系统信息窗口。<BR />◆操作系统名称和版本是：？<BR />◆系统SKU是：？<BR />◆BIOS版本/日期是：？<BR />◆BIOS模式是：？<BR />◆主板产品是：？<BR />◆用户名是：？<BR /><BR /></P> Wed, 13 May 2026 10:04:06 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/windows-hello-ren-lian-lao-shi-ti-shi-cuo-wu/m-p/1385496#M491901 548851818 2026-05-13T10:04:06Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/Z4G4kai-ji-bao-919-front-usb-3-0-not-connected/m-p/1385495#M83553 <P>可以查看其它线缆是否都正常连接。</P> <P>需要使用原配机箱，不能换机箱。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="548851818_0-1778666377511.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133954i4A7841D36C017730/image-size/medium?v=v2&amp;px=400" role="button" title="548851818_0-1778666377511.png" alt="548851818_0-1778666377511.png" /></span></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="548851818_1-1778666389125.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133955i212944039311E34C/image-size/medium?v=v2&amp;px=400" role="button" title="548851818_1-1778666389125.png" alt="548851818_1-1778666389125.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 13 May 2026 10:02:24 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/Z4G4kai-ji-bao-919-front-usb-3-0-not-connected/m-p/1385495#M83553 548851818 2026-05-13T10:02:24Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/Z4G4kai-ji-bao-919-front-usb-3-0-not-connected/m-p/1385492#M83552 <P>Z4G4工作站开机报 “919-front usb 3.0 not connected”前置USB3.0未连接，必须按回车才能继续。实际上前置USB3.0连接了，也是能用的。我换过开关面板和蓝色插头的USB3.0线；按主板黄色键清除BIOS；检查主板USB3.0插座无断针。以上方法都无效。怎么解决?</P> Wed, 13 May 2026 09:11:35 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/Z4G4kai-ji-bao-919-front-usb-3-0-not-connected/m-p/1385492#M83552 gaozb 2026-05-13T09:11:35Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/windows-hello-ren-lian-lao-shi-ti-shi-cuo-wu/m-p/1385491#M491900 <P>新电脑，惠普战66 8代锐龙版人脸无法使用，禁用驱动重启和卸载驱动重启也不行，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="惠普人脸.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133951iCB88C0E494F64CEF/image-size/large?v=v2&amp;px=999" role="button" title="惠普人脸.jpg" alt="惠普人脸.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="惠普人脸相机驱动.jpg" style="width: 795px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133953i782F2BB6926FF069/image-size/large?v=v2&amp;px=999" role="button" title="惠普人脸相机驱动.jpg" alt="惠普人脸相机驱动.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="惠普人脸系统组件.jpg" style="width: 658px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133952i0A9A0F4839FFE5DC/image-size/large?v=v2&amp;px=999" role="button" title="惠普人脸系统组件.jpg" alt="惠普人脸系统组件.jpg" /></span></P> Wed, 13 May 2026 08:29:06 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/windows-hello-ren-lian-lao-shi-ti-shi-cuo-wu/m-p/1385491#M491900 ffff01 2026-05-13T08:29:06Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-CLOUD-RECOVERY-TOOL-bu-guan-zen-me-da-kai-dou-shuo-wo-shen-fen-yan-zheng-wu-xiao-huo-yi-guo-qi-bing-qie-wo-peng-you-de-da-kai-ye-zhe-yang-xian-shi/m-p/1385486#M491899 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2026-05-13 160150.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133949i1113E971A133D8F1/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2026-05-13 160150.png" alt="屏幕截图 2026-05-13 160150.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2026-05-13 160206.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133950i226DCB42CCB61321/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2026-05-13 160206.png" alt="屏幕截图 2026-05-13 160206.png" /></span></P> Wed, 13 May 2026 08:08:01 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-CLOUD-RECOVERY-TOOL-bu-guan-zen-me-da-kai-dou-shuo-wo-shen-fen-yan-zheng-wu-xiao-huo-yi-guo-qi-bing-qie-wo-peng-you-de-da-kai-ye-zhe-yang-xian-shi/m-p/1385486#M491899 Atlas83 2026-05-13T08:08:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ni-hao-wo-gang-xia-zai-le-qu-dong-da-yin-yi-fen4ye-de-wen-dang-xu-yao-hua-fei-ban-ge-duo-xiao-shi-da-yi-zhang-ge-shi-ji-fen-zhong-xing-hao-color-laser-jet/m-p/1385483#M317958 <P>您好</P> <P>感谢配合</P> <P>请连续对打印机连续做三次校准后，重新打印耗材状态页。</P> <P>校准方法：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1778659278267.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133948i8AF0D401F31E51D9/image-size/large?v=v2&amp;px=999" role="button" title="_0-1778659278267.png" alt="_0-1778659278267.png" /></span></P> <P>如果问题依旧，可能原因：耗材问题，打印机激光器，转印带...</P> <P>建议联系维修中心具体检测打印机。<BR />这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank">https://support.hp.com/cn-zh/document/c04570895</A><BR />给您带来不带，敬请谅解。</P> Wed, 13 May 2026 08:03:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ni-hao-wo-gang-xia-zai-le-qu-dong-da-yin-yi-fen4ye-de-wen-dang-xu-yao-hua-fei-ban-ge-duo-xiao-shi-da-yi-zhang-ge-shi-ji-fen-zhong-xing-hao-color-laser-jet/m-p/1385483#M317958 双鱼座鲨鱼 2026-05-13T08:03:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ni-hao-wo-gang-xia-zai-le-qu-dong-da-yin-yi-fen4ye-de-wen-dang-xu-yao-hua-fei-ban-ge-duo-xiao-shi-da-yi-zhang-ge-shi-ji-fen-zhong-xing-hao-color-laser-jet/m-p/1385481#M317957 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="yanpupput_0-1778658436260.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/133947i82F5E96F1BAC66ED/image-size/medium?v=v2&amp;px=400" role="button" title="yanpupput_0-1778658436260.jpeg" alt="yanpupput_0-1778658436260.jpeg" /></span></P><P>&nbsp;</P> Wed, 13 May 2026 07:49:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ni-hao-wo-gang-xia-zai-le-qu-dong-da-yin-yi-fen4ye-de-wen-dang-xu-yao-hua-fei-ban-ge-duo-xiao-shi-da-yi-zhang-ge-shi-ji-fen-zhong-xing-hao-color-laser-jet/m-p/1385481#M317957 yanpupput 2026-05-13T07:49:02Z