https://h30471.www3.hp.com/ 惠普支持社区 Sun, 24 May 2026 21:32:26 GMT Community 2026-05-24T21:32:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-yan-li-zhao-bu-dao-zhong-wen/m-p/1386164#M318134 <P>我试了没用&nbsp;</P> Sun, 24 May 2026 14:35:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-yan-li-zhao-bu-dao-zhong-wen/m-p/1386164#M318134 飞飞呀呀 2026-05-24T14:35:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-da-yin-ji-xian-shiPCLm-cuo-wu-le-ta-deERROR-CODE-shi-11-1114-gong-zuo-ren-yuan-qing-jie-jue/m-p/1386163#M318133 <P>好像不行啊，我把打印机删除后。里面就只有“扫描属性”了（当时是以为这样就可以卸载）</P> Sun, 24 May 2026 14:26:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-da-yin-ji-xian-shiPCLm-cuo-wu-le-ta-deERROR-CODE-shi-11-1114-gong-zuo-ren-yuan-qing-jie-jue/m-p/1386163#M318133 sdy0264 2026-05-24T14:26:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-da-yin-ji-xian-shiPCLm-cuo-wu-le-ta-deERROR-CODE-shi-11-1114-gong-zuo-ren-yuan-qing-jie-jue/m-p/1386162#M318132 <P>您好</P> <P>请右击打印机图标--打印机属性--端口。</P> <P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Sun, 24 May 2026 14:20:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-da-yin-ji-xian-shiPCLm-cuo-wu-le-ta-deERROR-CODE-shi-11-1114-gong-zuo-ren-yuan-qing-jie-jue/m-p/1386162#M318132 双鱼座鲨鱼 2026-05-24T14:20:13Z https://h30471.www3.hp.com/t5/san-xing-da-yin-ji/san-xingSCX-4521F-da-yin-ji-youmac-xi-tong-de-qu-dong-cheng-xu-ma-xian-zai-wo-de-xi-tong-shimacos-26ban-ben-de/m-p/1386161#M6727 <P>您好</P> <P>非常抱歉，<SPAN>三星SCX-4521F打印机不支持在mac 26系统下使用。</SPAN></P> <P><SPAN>给您带来不便，敬请谅解。</SPAN></P> Sun, 24 May 2026 14:14:48 GMT https://h30471.www3.hp.com/t5/san-xing-da-yin-ji/san-xingSCX-4521F-da-yin-ji-youmac-xi-tong-de-qu-dong-cheng-xu-ma-xian-zai-wo-de-xi-tong-shimacos-26ban-ben-de/m-p/1386161#M6727 双鱼座鲨鱼 2026-05-24T14:14:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-da-yin-ji-xian-shiPCLm-cuo-wu-le-ta-deERROR-CODE-shi-11-1114-gong-zuo-ren-yuan-qing-jie-jue/m-p/1386160#M318131 <P>设备连接用的是USB,然后想安装也安装不了，进程直接卡住了，虽然任务管理器可以看到，但是就是不动啊！还有一个问题就是控制面板那里一直显示</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="捕获.PNG" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134135i96105923F29C62C8/image-size/medium?v=v2&amp;px=400" role="button" title="捕获.PNG" alt="捕获.PNG" /></span>“正在删除设备”这个问题也麻烦帮我解答一下！谢谢了！</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="捕获.PNG" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134136i7D45327876290710/image-size/medium?v=v2&amp;px=400" role="button" title="捕获.PNG" alt="捕获.PNG" /></span></P><P> </P><P> </P> Sun, 24 May 2026 14:14:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-da-yin-ji-xian-shiPCLm-cuo-wu-le-ta-deERROR-CODE-shi-11-1114-gong-zuo-ren-yuan-qing-jie-jue/m-p/1386160#M318131 sdy0264 2026-05-24T14:14:03Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/OMEN-kong-zhi-tai-xi-tong-he-xin-xing-neng-kong-zhi-wu-fa-shi-yong-xian-shi-qu-dong-ban-ben-bu-gou-dian-ji-geng-xin-an-niu-hou-chu-le-qi-dong-cheng-xu-wu-fan-ying/m-p/1386157#M492050 <P>我也遇到了同样的问题，和贴主一模一样，等待大佬答复</P> Sun, 24 May 2026 13:46:15 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/OMEN-kong-zhi-tai-xi-tong-he-xin-xing-neng-kong-zhi-wu-fa-shi-yong-xian-shi-qu-dong-ban-ben-bu-gou-dian-ji-geng-xin-an-niu-hou-chu-le-qi-dong-cheng-xu-wu-fan-ying/m-p/1386157#M492050 altering 2026-05-24T13:46:15Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Spectre-x360-Convertible-15-ch0xx-bi-ji-ben-kai-gai-huan-xing-hou-diu-shi-jian-pan/m-p/1386156#M492049 <P>在win10系统中，当点击睡眠按钮后，关闭笔记本盖子。当需要用电脑时，打开盖子唤醒了系统，键盘灯亮一下又熄灭了，这时键盘已经没有任何作用了，所有的按键和触摸板都已失灵。<BR />之前升级过BIOS, 已是最终版：F.38 Rev.A, 升级后才出现的此问题，但没找到BIOS如何降级。<BR />尝试过以下方法，仍未解决：<BR />1. 当键盘丢失后，无论注销还是重启，依旧键盘无效。通过拔掉内置电池，过一会儿再接电池，再次启动系统，BIOS已恢复默认。按默认的设置，将系统启动完成键盘可以恢复。当按上面的操作，键盘丢失，问题依旧。<BR />2. 当键盘丢失，总是拆机拔电池不是长久之计，我尝试找其他方法。 用外接鼠标在系统登录界面，再次点击 睡眠，不要合盖子，让系统正常进入睡眠后，再次点击内置键盘唤醒系统，这时候键盘就恢复了正常。(目前用的就是这种方法)<BR />3. 经过反复多样的测试，问题锁定。 当点击系统睡眠功能时，在进入睡眠的过程中，盖子传感器不能打断系统睡眠过程。 如果睡眠过程被盖子传感器打断，再次唤醒键盘一定丢失。 如果让系统完成进入睡眠后，再关上盖子，再次打开盖子唤醒系统，键盘不会丢失，一切正常。<BR />4. 经过网上查资料，网上说可能是EC固件问题，EC芯片记录了错误的状态，而且这个状态被锁死，只有清除它(断电清除BIOS)，才能恢复。<BR />这很像固件处理电源状态转换（ACPI状态切换）时的竞争条件BUG。<BR />* 当睡眠指令发出，系统开始保存数据，并请求EC将部分外设断电，这时合上盖子，盖子传感器发送了一个更高优先级的硬件中断。两个指令同时发出，引起EC错误地执行了 合盖禁用键盘 的操作。再次唤醒时，EC发现盖子还是合着的，于是就不给键盘供电或初始化。即使盖子打开了，这个错误依然清除不了。<BR />请求各位专家帮我彻底解决此问题，谢谢！<BR /><BR /></P> Sun, 24 May 2026 13:26:37 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Spectre-x360-Convertible-15-ch0xx-bi-ji-ben-kai-gai-huan-xing-hou-diu-shi-jian-pan/m-p/1386156#M492049 zachary007 2026-05-24T13:26:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-M148-scanner-wen-ti-zhong-an-zhuangHP-smart-HP-smart-da-kai-yi-pian-kong-bai/m-p/1386155#M318130 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="網上找到的方法" style="width: 621px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134133i4EFCF5858839975B/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="網上找到的方法" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">網上找到的方法</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="網上找到的方法" style="width: 622px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134134iAEAF60EF60FC82ED/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="網上找到的方法" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">網上找到的方法</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HP Smart 空白" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134132iCE916A6C0E29B8A5/image-size/large?v=v2&amp;px=999" role="button" title="3.jpg" alt="HP Smart 空白" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">HP Smart 空白</span></span></P> Sun, 24 May 2026 13:06:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-M148-scanner-wen-ti-zhong-an-zhuangHP-smart-HP-smart-da-kai-yi-pian-kong-bai/m-p/1386155#M318130 台灣台北A 2026-05-24T13:06:43Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-bi-ji-ben-shi-yong-wai-zhi-er-ji-mai-ke-feng-lu-yin-tuo-zhang-yin-shi-xiao-yin/m-p/1386151#M492048 <P>依次打开 开始→设置→系统→声音→右侧的 声音控制面板，双击扬声器，选择 高级 选项卡，下方的 硬件加速 和 信号增强/音频增强，都取消勾选，点确定，再点确定。然后再试试效果。</P> Sun, 24 May 2026 12:25:52 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-bi-ji-ben-shi-yong-wai-zhi-er-ji-mai-ke-feng-lu-yin-tuo-zhang-yin-shi-xiao-yin/m-p/1386151#M492048 548851818 2026-05-24T12:25:52Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ye-jing-ling9-slim-zaibios-kai-qi-xu-ni-hua-hou-reng-wu-fa-an-zhuangwsl2/m-p/1386150#M492047 <P>参考这个网页中<A href="https://mumu.163.com/help/20210511/35041_946700.html" target="_blank">https://mumu.163.com/help/20210511/35041_946700.html</A> 提供的关闭脚本Fix-Close_Hyper-V.bat试试</P> Sun, 24 May 2026 12:24:57 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ye-jing-ling9-slim-zaibios-kai-qi-xu-ni-hua-hou-reng-wu-fa-an-zhuangwsl2/m-p/1386150#M492047 548851818 2026-05-24T12:24:57Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/yin-biao-ji-fan-mang-qing-shao-hou/m-p/1386149#M10855 <P>你好！也是打印不了，一直顯示印表機繁忙，請稍後。</P> Sun, 24 May 2026 12:19:16 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/yin-biao-ji-fan-mang-qing-shao-hou/m-p/1386149#M10855 Xwz 2026-05-24T12:19:16Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-bi-ji-ben-shi-yong-wai-zhi-er-ji-mai-ke-feng-lu-yin-tuo-zhang-yin-shi-xiao-yin/m-p/1386146#M492046 <P><SPAN>暗影精灵9笔记本，使用外置耳机麦克风录音，拖长音时消音</SPAN></P><P><SPAN>已经测试了多个耳机和接口，都有同样问题</SPAN></P><P><SPAN>举个例子就是我唱“啊～～～～～（很长）”的时候同音频的情况下就会直接录不进去</SPAN></P><P><SPAN>如果我唱“啊啊！！啊！aa啊啊”间断或者变换音调音量，就能录进去了</SPAN></P><P><SPAN>电脑自带的整列麦克风录音则没问题</SPAN></P> Sun, 24 May 2026 10:18:13 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-bi-ji-ben-shi-yong-wai-zhi-er-ji-mai-ke-feng-lu-yin-tuo-zhang-yin-shi-xiao-yin/m-p/1386146#M492046 小张022 2026-05-24T10:18:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ye-jing-ling9-slim-zaibios-kai-qi-xu-ni-hua-hou-reng-wu-fa-an-zhuangwsl2/m-p/1386145#M492045 <P>在bios开启虚拟化后，任务管理器中显示虚拟化显示已经开启，系统中hyper-V等功能已经启用。此前已经尝试过重新安装wsl2和重新关闭和开启系统功能。但在输入命令：Get-CimInstance -ClassName Win32_Processor | Select-Object Name, VirtualizationFirmwareEnabled&nbsp; 后仍显示以下结果：Name VirtualizationFirmwareEnabled&nbsp; &nbsp; &nbsp; &nbsp;13th Gen Intel(R) Core(TM) i9-13900HX&nbsp; &nbsp; &nbsp; &nbsp; False。同时wsl2仍然无法安装。</P> Sun, 24 May 2026 07:24:41 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ye-jing-ling9-slim-zaibios-kai-qi-xu-ni-hua-hou-reng-wu-fa-an-zhuangwsl2/m-p/1386145#M492045 HIM 2026-05-24T07:24:41Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Sure-Run-ru-he-xie-zai-mei-ci-zhong-zhuang-xi-tong-hou-yi-hui-ta-jiu-hui-chu-xian-ye-zhao-bu-dao-xie-zai-de-de-fang/m-p/1386144#M492044 <P>Sure Run&nbsp;是&nbsp;HP Wolf Security&nbsp;的组件，卸载需要卸载整个&nbsp;HP Wolf Security 。</P> Sun, 24 May 2026 07:02:12 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Sure-Run-ru-he-xie-zai-mei-ci-zhong-zhuang-xi-tong-hou-yi-hui-ta-jiu-hui-chu-xian-ye-zhao-bu-dao-xie-zai-de-de-fang/m-p/1386144#M492044 548851818 2026-05-24T07:02:12Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-ka-dun/m-p/1386143#M492043 <DIV>重新拔插电源，直插直拔，插紧电源，不要露出金属部分。</DIV> <DIV>.</DIV> <DIV> <DIV>F10 BIOS 中 Graphics Switch 切换为 Discrete。</DIV> </DIV> Sun, 24 May 2026 07:00:46 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-ka-dun/m-p/1386143#M492043 548851818 2026-05-24T07:00:46Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling11zhong-zhuang-xi-tong-hou-yongOMEN-diao-feng-shan-zhuan-su-gen-qie-huan-xing-neng-dou-hui-ka-na-me-yi-xia/m-p/1386142#M492042 <P>连接网络，<BR />开始→设置→更新和安全→Windows更新，检查更新，安装更新。<BR />如果遇到可选择的更新不装。<BR />这个过程中，Windows更新会安装需要的更新和大部分的硬件驱动程序。<BR />整个过程可能需要两到三次重启。</P> <P>.</P> <DIV>打开微软应用商店 (Microsoft Store) ，点左下角下载，检查更新，把全部应用都更新。</DIV> <DIV>.</DIV> <DIV>更新 OMEN SDK</DIV> <DIV><A href="https://h30318.www3.hp.com/pub/softpaq/sp171501-172000/sp171662.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp171501-172000/sp171662.exe</A></DIV> <DIV>&nbsp;</DIV> <DIV>&nbsp;</DIV> Sun, 24 May 2026 06:51:17 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling11zhong-zhuang-xi-tong-hou-yongOMEN-diao-feng-shan-zhuan-su-gen-qie-huan-xing-neng-dou-hui-ka-na-me-yi-xia/m-p/1386142#M492042 548851818 2026-05-24T06:51:17Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Sure-Run-ru-he-xie-zai-mei-ci-zhong-zhuang-xi-tong-hou-yi-hui-ta-jiu-hui-chu-xian-ye-zhao-bu-dao-xie-zai-de-de-fang/m-p/1386141#M492040 <P>有没有专业的，帮忙回答解决这个问题啊？</P><P>&nbsp;hp Sure Run 每次安装后，都会自动出现，且找不到卸载的地方，在BIOS中尝试关闭一些选项，重装系统后，还是会自动出现在右下角，且不能删除和卸载。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2026-05-24 142033.png" style="width: 509px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134129iB0B525A462F4BE34/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2026-05-24 142033.png" alt="屏幕截图 2026-05-24 142033.png" /></span></P> Sun, 24 May 2026 06:23:05 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Sure-Run-ru-he-xie-zai-mei-ci-zhong-zhuang-xi-tong-hou-yi-hui-ta-jiu-hui-chu-xian-ye-zhao-bu-dao-xie-zai-de-de-fang/m-p/1386141#M492040 hxf 2026-05-24T06:23:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-M148-scanner-wen-ti-zhong-an-zhuangHP-smart-HP-smart-da-kai-yi-pian-kong-bai/m-p/1386138#M318128 <P>您好</P> <P>麻煩提供改網路HTTP設定、TLS1.2、TLS1.3的相關截圖，以便確認問題，謝謝。</P> <P>&nbsp;</P> Sun, 24 May 2026 06:17:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-M148-scanner-wen-ti-zhong-an-zhuangHP-smart-HP-smart-da-kai-yi-pian-kong-bai/m-p/1386138#M318128 双鱼座鲨鱼 2026-05-24T06:17:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-M148-scanner-wen-ti-zhong-an-zhuangHP-smart-HP-smart-da-kai-yi-pian-kong-bai/m-p/1386137#M318127 <P>HP LaserJet Pro M148 ，scanner問題重安裝HP smart， HP smart打開一片空白。</P><P>重安裝、改網路HTTP設定、TLS1.2、TLS1.3皆無效</P> Sun, 24 May 2026 05:13:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-M148-scanner-wen-ti-zhong-an-zhuangHP-smart-HP-smart-da-kai-yi-pian-kong-bai/m-p/1386137#M318127 台灣台北A 2026-05-24T05:13:30Z https://h30471.www3.hp.com/t5/san-xing-da-yin-ji/san-xingSCX-4521F-da-yin-ji-youmac-xi-tong-de-qu-dong-cheng-xu-ma-xian-zai-wo-de-xi-tong-shimacos-26ban-ben-de/m-p/1386136#M6726 <P>买了旧的三星SCX-4521F打印机，链接不上苹果电脑了，很急，求助，感谢</P> Sun, 24 May 2026 05:06:31 GMT https://h30471.www3.hp.com/t5/san-xing-da-yin-ji/san-xingSCX-4521F-da-yin-ji-youmac-xi-tong-de-qu-dong-cheng-xu-ma-xian-zai-wo-de-xi-tong-shimacos-26ban-ben-de/m-p/1386136#M6726 zjwzjw 2026-05-24T05:06:31Z