https://h30471.www3.hp.com/ 惠普支持社区 Fri, 10 Jul 2026 21:24:36 GMT Community 2026-07-10T21:24:36Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/yi-ge-xu-lie-hao-cha-chu2tai-dian-nao-shi-shen-me-qing-kuang/m-p/1388850#M492455 <P>惠普官网购买 一个序列号 查出2台设备是什么情况&nbsp; 旧设备是2016年的 新设备是2026年</P> Fri, 10 Jul 2026 15:26:24 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/yi-ge-xu-lie-hao-cha-chu2tai-dian-nao-shi-shen-me-qing-kuang/m-p/1388850#M492455 wanggg 2026-07-10T15:26:24Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-519-win7-64-an-zhuang-bu-le-an-zhuang-HP-Universal-Scan/m-p/1388849#M97538 <P>HP Smart Tank 519 win7 64 安装不了，安装HP Universal Scan - 全功能软件和驱动程序，只安装了扫描仪可以使用。设备管理器里面510有3个是！号</P> Fri, 10 Jul 2026 14:18:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-519-win7-64-an-zhuang-bu-le-an-zhuang-HP-Universal-Scan/m-p/1388849#M97538 joewong519 2026-07-10T14:18:00Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-ZHAN66-16-G1i-wu-xian-wang-luo-zhi-you-shou-ji-de-shi-fen-zhi-yi/m-p/1388848#M492454 <P>相同的热点，电脑网络只有手机的十分之一，检查了各种设置，均无法解决。不知道是不是硬件问题还是软件驱动问题，请惠普工程师指点下：<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1783691918445.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134938i987C5A915F276DA9/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1783691918445.png" alt="_0-1783691918445.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1783691997483.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134939iF39B8A36BAF8E8CA/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1783691997483.png" alt="_1-1783691997483.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1783692032877.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134940i31F13AB06BFAB687/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1783692032877.png" alt="_2-1783692032877.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_3-1783692081984.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134941i88B7F84E68BCB278/image-size/medium?v=v2&amp;px=400" role="button" title="_3-1783692081984.png" alt="_3-1783692081984.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_4-1783692180816.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134942i7E12851E7A0BCFEF/image-size/medium?v=v2&amp;px=400" role="button" title="_4-1783692180816.jpeg" alt="_4-1783692180816.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_5-1783692311206.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134943i42F5DC0E3905FB27/image-size/medium?v=v2&amp;px=400" role="button" title="_5-1783692311206.png" alt="_5-1783692311206.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 10 Jul 2026 14:06:29 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-ZHAN66-16-G1i-wu-xian-wang-luo-zhi-you-shou-ji-de-shi-fen-zhi-yi/m-p/1388848#M492454 劳伦斯 2026-07-10T14:06:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-desk-jet-inkadvantage-ultra-1286ru-he-zaimac-shang-da-da-yin-da-yin-ji-lian-jie-le-da-yin-mei-you-fan-ying/m-p/1388846#M319022 <P>hp desk jet inkadvantage ultra 1286 在mac上显示连接了，可是选择打印，机器没有反应</P> Fri, 10 Jul 2026 14:03:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-desk-jet-inkadvantage-ultra-1286ru-he-zaimac-shang-da-da-yin-da-yin-ji-lian-jie-le-da-yin-mei-you-fan-ying/m-p/1388846#M319022 清晨uu 2026-07-10T14:03:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tank-755xuan-ze-ye-ma-da-yin-wu-fan-ying-huo-fan-ying-chi-dun/m-p/1388836#M319019 <P>该打印机通过接入电脑所在的网络环境工作，word文档需要打印时选择全部打印或者页面打印都能较快反应，但通过页码打印时打印机需要反应很长一段时间，大约1.5min，有时甚至不反应。但另一台tank675在处理页码打印需求时可以快速响应</P> Fri, 10 Jul 2026 08:45:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tank-755xuan-ze-ye-ma-da-yin-wu-fan-ying-huo-fan-ying-chi-dun/m-p/1388836#M319019 crest 2026-07-10T08:45:56Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/CPU-wen-du-yi-chang-gao/m-p/1388833#M492451 <P>我的电脑买回来用了没多久，CPU的温度就一直在90多度徘徊，降不下去，还一直卡顿，我平时就用它整理文件，在浏览器搜个AI网站用用，一个星期就用个三五天，不存在超负荷使用，请问这是怎么回事</P> Fri, 10 Jul 2026 08:18:42 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/CPU-wen-du-yi-chang-gao/m-p/1388833#M492451 密西西比河的勇士 2026-07-10T08:18:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/dian-nao-jie-leM552xing-hao-de-da-yin-ji-lao-shi-zai-xiu-mian-yi-duan-shi-jian-hou-dan-chu-zheng-zai-zhun-bei-da-yin-wen-jian-de-chuang-kou-er-qie-wu-fa-guan-bi/m-p/1388824#M319010 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="54875ac1db06b1d27e29675bb89f65ad.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134935i9E4EA813F436729D/image-size/medium?v=v2&amp;px=400" role="button" title="54875ac1db06b1d27e29675bb89f65ad.png" alt="54875ac1db06b1d27e29675bb89f65ad.png" /></span></P><P>类似这样的窗口，绿条会一直往前动，但没有“X”关窗口</P><P>网上能搜到的办法都试了。什么“<SPAN class="">关闭打印机节能和SNMP</SPAN>”、“关闭飞鸽传书自启动”、“删除<SPAN>spool\PRINTERS文件夹里文件（但是空的）</SPAN>重启<STRONG>Print Spooler</STRONG>”之类的都试了还是会弹出关不掉的窗口。</P> Fri, 10 Jul 2026 07:48:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/dian-nao-jie-leM552xing-hao-de-da-yin-ji-lao-shi-zai-xiu-mian-yi-duan-shi-jian-hou-dan-chu-zheng-zai-zhun-bei-da-yin-wen-jian-de-chuang-kou-er-qie-wu-fa-guan-bi/m-p/1388824#M319010 s_zs 2026-07-10T07:48:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp1213da-yin-ji-chuan-zhen-wen-ti/m-p/1388819#M319008 <P>好几年没用传真了，有个项目需要使用传真，连接上电话线之后对外发送提示无拨号音，传真错误。找人给我们发传真测试了下，对方说传真提示所拨为空号，这个是电话的原因吗，但是老员工说之前是发过传真的。</P> Fri, 10 Jul 2026 07:09:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp1213da-yin-ji-chuan-zhen-wen-ti/m-p/1388819#M319008 乐体 2026-07-10T07:09:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bo-li-ban-sao-miao-chu-xian-wen-ti/m-p/1388816#M319006 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Image.png" style="width: 543px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134933iFC0058D8C2A78840/image-size/large?v=v2&amp;px=999" role="button" title="Image.png" alt="Image.png" /></span>打印机玻璃板扫描故障，扫描之后出现右侧密集竖纹，左侧空白的情况</P> Fri, 10 Jul 2026 05:55:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bo-li-ban-sao-miao-chu-xian-wen-ti/m-p/1388816#M319006 ziyanga 2026-07-10T05:55:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/win11xia-zong-shi-zaiC-pan-jian-litemp-wen-jian-jia-xia-you-geHmxLib-log-wen-jian-shan-chu-wen-jian-jia-zhong-qi-dian-nao-hai-hui-zi-dong-sheng-cheng/m-p/1388812#M492449 <P>win11下，总是在C盘建立temp文件夹下有个HmxLib.log文件，删除文件夹，重启电脑还会自动生成。</P> Fri, 10 Jul 2026 05:29:13 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/win11xia-zong-shi-zaiC-pan-jian-litemp-wen-jian-jia-xia-you-geHmxLib-log-wen-jian-shan-chu-wen-jian-jia-zhong-qi-dian-nao-hai-hui-zi-dong-sheng-cheng/m-p/1388812#M492449 Georgey 2026-07-10T05:29:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7740song-zhi-sao-miao-shi-wai-de/m-p/1388809#M319004 <P>officejet pro 7740送纸扫描是歪的，打开盖板后上下两个硅胶轮，上边纹路比较深的滚轮看起来似乎现在不是一个完整的圆柱，有一边的边缘不太直<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="47136ca2320b0529e51e53a0757f9187.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134927iC373407288D8CA35/image-size/large?v=v2&amp;px=999" role="button" title="47136ca2320b0529e51e53a0757f9187.jpg" alt="47136ca2320b0529e51e53a0757f9187.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="348bc28ccd196694eb70ca77c1a3afaa.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134928iBC6170EE2F363125/image-size/large?v=v2&amp;px=999" role="button" title="348bc28ccd196694eb70ca77c1a3afaa.jpg" alt="348bc28ccd196694eb70ca77c1a3afaa.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9bd954a552cab140b7bb3cb968587758.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134929i4F2CCC8446B9D957/image-size/large?v=v2&amp;px=999" role="button" title="9bd954a552cab140b7bb3cb968587758.jpg" alt="9bd954a552cab140b7bb3cb968587758.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="295f0eb15c7ce2b441f5fa89fca575f3.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134930iD3DEE08D812C6B0A/image-size/large?v=v2&amp;px=999" role="button" title="295f0eb15c7ce2b441f5fa89fca575f3.jpg" alt="295f0eb15c7ce2b441f5fa89fca575f3.jpg" /></span>，底下那个看不出什么问题</P> Fri, 10 Jul 2026 03:10:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7740song-zhi-sao-miao-shi-wai-de/m-p/1388809#M319004 辣鸡奥 2026-07-10T03:10:25Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/Z2-Mini-G4deDP-kou-zhi-chi1-4ma/m-p/1388803#M83670 <P>Z2 Mini G4的DP口支持1.4吗，是否支持5K显示器，若不支持是否通过拓展Type-c视频输出</P> Fri, 10 Jul 2026 02:40:39 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/Z2-Mini-G4deDP-kou-zhi-chi1-4ma/m-p/1388803#M83670 Xproplus 2026-07-10T02:40:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-puM232dw-da-yin-ji-shuang-mian-ka-zhi-baoER06/m-p/1388796#M319001 惠普M232dw打印机双面卡纸报ER06，我把机器拆了全部清理了一遍，现在是双面打印第一页卡纸，取消再重新打印就好了，我想知道是双面器的问题吗？ Thu, 09 Jul 2026 17:12:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-puM232dw-da-yin-ji-shuang-mian-ka-zhi-baoER06/m-p/1388796#M319001 苏氏诊所 2026-07-09T17:12:11Z https://h30471.www3.hp.com/t5/you-xi-ben/diao-zheng-diao-pin-diao-dian/m-p/1388795#M93101 <P>CPU75wGPU85w&nbsp; &nbsp;90w左右，只开狂暴玩游戏还是会掉电，一旦掉到89立马帧数下降20 30左右，屏幕亮度大概70%左右，BIOS最新版本，请问大家怎么解决掉电问题，还有就是电量一到89就掉频掉帧，CPU大概72度左右，GPU67度左右</P> Thu, 09 Jul 2026 14:24:12 GMT https://h30471.www3.hp.com/t5/you-xi-ben/diao-zheng-diao-pin-diao-dian/m-p/1388795#M93101 ZZZ1216 2026-07-09T14:24:12Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wo-de-jian-pan-shi-hu-mei-fa-diao-jie-bei-guang-yan-se-le/m-p/1388789#M492445 <P><SPAN>请问一下我的这台机器键盘背光好像调不了颜色，是哪里出了问题？我的机器的SKU和惠普官网的也对的上，但是light studio没法调颜色，我看网上其他博主的5060款也没有成功调节键盘背光颜色，视频链接是<A href="https://www.bilibili.com/video/BV1bxR9BqErY?t=134.5" target="_blank">https://www.bilibili.com/video/BV1bxR9BqErY?t=134.5</A></SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="light studio不认设备" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134922i564A9CA75FAEC684/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2026-07-09 175036.png" alt="light studio不认设备" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">light studio不认设备</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="产品编号和官网的SKU能对上" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134920i8F1C49C6A4593113/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2026-07-09 175111.png" alt="产品编号和官网的SKU能对上" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">产品编号和官网的SKU能对上</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="官网明确表示单区RGB背光" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134921iC6B272ACF46A5BB6/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2026-07-09 175239.png" alt="官网明确表示单区RGB背光" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">官网明确表示单区RGB背光</span></span></P> Thu, 09 Jul 2026 10:17:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wo-de-jian-pan-shi-hu-mei-fa-diao-jie-bei-guang-yan-se-le/m-p/1388789#M492445 gamer773 2026-07-09T10:17:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-MFP-M42523dnADF-bu-neng-zi-dong-song-zhi/m-p/1388780#M318995 <P>使用扫描和复印时，纸张放进送纸器，送纸器无动作</P> Thu, 09 Jul 2026 09:38:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-MFP-M42523dnADF-bu-neng-zi-dong-song-zhi/m-p/1388780#M318995 laow 2026-07-09T09:38:48Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ye-jing-ling11wai-jie-xian-shi-qi-hou-xian-ka-zhi-neng-shioptimus-mo-shi-bu-neng-qie-huan-daoGPU-qu-dong-ne/m-p/1388775#M93099 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1111_0-1783581417088.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134918i439B4BE7B64D4EB6/image-size/medium?v=v2&amp;px=400" role="button" title="1111_0-1783581417088.png" alt="1111_0-1783581417088.png" /></span></P><P>&nbsp;</P> Thu, 09 Jul 2026 07:17:57 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ye-jing-ling11wai-jie-xian-shi-qi-hou-xian-ka-zhi-neng-shioptimus-mo-shi-bu-neng-qie-huan-daoGPU-qu-dong-ne/m-p/1388775#M93099 索隆1111 2026-07-09T07:17:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ru-he-she-zhiscan-sao-miao-cao-zuo-shi-bu-zai-xu-yao-qu-da-yin-ji-shang-dian-ji-yuan-cheng-sao-miao-que-ren/m-p/1388771#M318991 <P>每次我进行扫描任务的时候，都需要去打印机上进行远程扫描确认，我怎么设置才能把这个确认关掉，可以直接扫描，不再需要确认。这台打印机USB直连那台电脑可以直接扫描，但是局域网内其他的打印机都需要确认。</P> Thu, 09 Jul 2026 06:35:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ru-he-she-zhiscan-sao-miao-cao-zuo-shi-bu-zai-xu-yao-qu-da-yin-ji-shang-dian-ji-yuan-cheng-sao-miao-que-ren/m-p/1388771#M318991 胖哥喝雪碧 2026-07-09T06:35:21Z https://h30471.www3.hp.com/t5/you-xi-ben/wu-fa-xie-zai-ye-wu-fa-geng-xin-zhong-zhuang-xi-tong-le-ye-mei-yong-qiu-jie-jue/m-p/1388770#M93097 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2026-07-09 135950.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134916iF7A64A71FFEDF516/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2026-07-09 135950.png" alt="屏幕截图 2026-07-09 135950.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2026-07-09 135940.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/134917i1D3B4895523435E8/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2026-07-09 135940.png" alt="屏幕截图 2026-07-09 135940.png" /></span></P> Thu, 09 Jul 2026 06:03:19 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wu-fa-xie-zai-ye-wu-fa-geng-xin-zhong-zhuang-xi-tong-le-ye-mei-yong-qiu-jie-jue/m-p/1388770#M93097 axxx 2026-07-09T06:03:19Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-chu-mo-ban-tu-ran-shi-ling-dan-shi-wai-jie-shu-biao-ke-yi-yong-shi-zen-me-hui-shi/m-p/1388767#M492443 <P>有时候鼠标在息屏后也会失灵，重启又可以用了</P> Thu, 09 Jul 2026 05:46:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-chu-mo-ban-tu-ran-shi-ling-dan-shi-wai-jie-shu-biao-ke-yi-yong-shi-zen-me-hui-shi/m-p/1388767#M492443 gesgfg 2026-07-09T05:46:20Z