https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-wu-fa-bao-cun-tian-jia-guo-de-da-yin-ji/m-p/1161600#M84967 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Snipaste_2022-05-07_02-01-57.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73237iE20CA8DB8BBC90AA/image-size/large?v=v2&amp;px=999" role="button" title="Snipaste_2022-05-07_02-01-57.jpg" alt="Snipaste_2022-05-07_02-01-57.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Snipaste_2022-05-07_00-52-46.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73236i8E25084F37A9C85A/image-size/large?v=v2&amp;px=999" role="button" title="Snipaste_2022-05-07_00-52-46.jpg" alt="Snipaste_2022-05-07_00-52-46.jpg" /></span></P><P>&nbsp;</P><P>打开HP smart添加完打印机后是图1，一切正常。但关闭HP smart再打开后，打印机就消失不见了，变成了图2。此时点添加打印机后可以发现打印机，也能正常再次添加，但添加后只要关掉程序，依旧会消失，于是问题一直循环。ID也绑定好了，点开ID能开到绑好的打印机，但smart首页里就是不显示。</P><P>&nbsp;</P><P>当smart首页里打印机消失时，打印机本身可以通过WSD端口工作，云服务和ePrint也都正常。但smart首页里打印机消失，不能进入打印机的高级设置选项页面。</P><P>&nbsp;</P><P>smart的版本号为136.1.269.0，商店已更新到最新版。换了一台全新系统的电脑也是同样的情况，但使用安卓版smart时则能正常捕捉到打印机（同一网络下）。</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 06 May 2022 18:47:55 GMT minslc 2022-05-06T18:47:55Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-wu-fa-bao-cun-tian-jia-guo-de-da-yin-ji/m-p/1161600#M84967 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Snipaste_2022-05-07_02-01-57.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73237iE20CA8DB8BBC90AA/image-size/large?v=v2&amp;px=999" role="button" title="Snipaste_2022-05-07_02-01-57.jpg" alt="Snipaste_2022-05-07_02-01-57.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Snipaste_2022-05-07_00-52-46.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73236i8E25084F37A9C85A/image-size/large?v=v2&amp;px=999" role="button" title="Snipaste_2022-05-07_00-52-46.jpg" alt="Snipaste_2022-05-07_00-52-46.jpg" /></span></P><P>&nbsp;</P><P>打开HP smart添加完打印机后是图1，一切正常。但关闭HP smart再打开后，打印机就消失不见了，变成了图2。此时点添加打印机后可以发现打印机，也能正常再次添加，但添加后只要关掉程序，依旧会消失，于是问题一直循环。ID也绑定好了，点开ID能开到绑好的打印机，但smart首页里就是不显示。</P><P>&nbsp;</P><P>当smart首页里打印机消失时，打印机本身可以通过WSD端口工作，云服务和ePrint也都正常。但smart首页里打印机消失，不能进入打印机的高级设置选项页面。</P><P>&nbsp;</P><P>smart的版本号为136.1.269.0，商店已更新到最新版。换了一台全新系统的电脑也是同样的情况，但使用安卓版smart时则能正常捕捉到打印机（同一网络下）。</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 06 May 2022 18:47:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-wu-fa-bao-cun-tian-jia-guo-de-da-yin-ji/m-p/1161600#M84967 minslc 2022-05-06T18:47:55Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-wu-fa-bao-cun-tian-jia-guo-de-da-yin-ji/m-p/1161631#M84969 <P>您好&nbsp;</P><P>如果手机端正常，打印机本身的配置应该问题不大。</P><P>建议先关闭电脑上的杀毒软件，防火墙，包括类似360的防御软件后，重新打开hp smart测试一下。</P><P>谢谢</P> Sat, 07 May 2022 01:27:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-wu-fa-bao-cun-tian-jia-guo-de-da-yin-ji/m-p/1161631#M84969 双鱼座鲨鱼 2022-05-07T01:27:35Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-wu-fa-bao-cun-tian-jia-guo-de-da-yin-ji/m-p/1161724#M84972 <P>尝试了关闭win10防火墙，以及关闭路由器的防火墙，均无法解决。</P><P>&nbsp;</P><P>2.4G下没法正常使用，不是WSD端口失灵就是打印机莫名其妙的消失或者打印直接挂起或报错，删除驱动并重新安装smart也不行。目前换到5G WIFI去用了，5G这边看起来还比较正常（同一路由器）。</P> Sat, 07 May 2022 05:08:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-wu-fa-bao-cun-tian-jia-guo-de-da-yin-ji/m-p/1161724#M84972 minslc 2022-05-07T05:08:10Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-wu-fa-bao-cun-tian-jia-guo-de-da-yin-ji/m-p/1162036#M85003 <P>感谢反馈</P> Mon, 09 May 2022 06:54:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-wu-fa-bao-cun-tian-jia-guo-de-da-yin-ji/m-p/1162036#M85003 双鱼座鲨鱼 2022-05-09T06:54:45Z