https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1172586#M85594 <P>Windows10通过wifi连接打印机，原本都是正常的，突然有一天提示“打印机状态错误”。</P><P>然后重连打印机后，打印机一直提示“驱动程序无法使用”，电脑的疑难解答也解决不了问题，驱动人生、驱动精灵、驱动大师也没法解决这个驱动问题。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_1-1656642537030.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75850iFF5F814AE37F8A83/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_1-1656642537030.png" alt="Moyu_Unicorn_1-1656642537030.png" /></span></P><P>&nbsp;</P><P>使用hpsmart进行连接，提示连接成功，然后只有扫描功能可以用，打印功能一直报错“打印错误”。故障诊断功能就跟个sb一样，提示等待几分钟，结果转圈转了一整天，也没有任何结果，点返回就提示“现在退出会丢失诊断信息”，填写了反馈信息也没有任何反馈。最搞笑的就是登录功能，账号密码输入正确的情况下，点击登录竟然一直在转圈！！！难以想象惠普这么大一个公司，在微软的软件商店有4.5评分的软件，竟然连登录功能都做不好。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_0-1656642459516.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75849i6DD60D9C0C16B152/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_0-1656642459516.png" alt="Moyu_Unicorn_0-1656642459516.png" /></span></P><P>&nbsp;</P><P>从官网下载的驱动程序，然后就安装了一堆垃圾（比如hp帮助文档？），然后也没解决打印不了的问题。</P><P>&nbsp;</P> Fri, 01 Jul 2022 02:29:16 GMT Moyu_Unicorn 2022-07-01T02:29:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1172586#M85594 <P>Windows10通过wifi连接打印机，原本都是正常的，突然有一天提示“打印机状态错误”。</P><P>然后重连打印机后，打印机一直提示“驱动程序无法使用”，电脑的疑难解答也解决不了问题，驱动人生、驱动精灵、驱动大师也没法解决这个驱动问题。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_1-1656642537030.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75850iFF5F814AE37F8A83/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_1-1656642537030.png" alt="Moyu_Unicorn_1-1656642537030.png" /></span></P><P>&nbsp;</P><P>使用hpsmart进行连接，提示连接成功，然后只有扫描功能可以用，打印功能一直报错“打印错误”。故障诊断功能就跟个sb一样，提示等待几分钟，结果转圈转了一整天，也没有任何结果，点返回就提示“现在退出会丢失诊断信息”，填写了反馈信息也没有任何反馈。最搞笑的就是登录功能，账号密码输入正确的情况下，点击登录竟然一直在转圈！！！难以想象惠普这么大一个公司，在微软的软件商店有4.5评分的软件，竟然连登录功能都做不好。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_0-1656642459516.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75849i6DD60D9C0C16B152/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_0-1656642459516.png" alt="Moyu_Unicorn_0-1656642459516.png" /></span></P><P>&nbsp;</P><P>从官网下载的驱动程序，然后就安装了一堆垃圾（比如hp帮助文档？），然后也没解决打印不了的问题。</P><P>&nbsp;</P> Fri, 01 Jul 2022 02:29:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1172586#M85594 Moyu_Unicorn 2022-07-01T02:29:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1172595#M85595 <P>您好</P><P>1 请在打印机面板上打印网络配置页，发图片给我。</P><P>2 请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>先确认打印机图标是否为就绪状态，右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，谢谢。</P> Fri, 01 Jul 2022 02:53:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1172595#M85595 双鱼座鲨鱼 2022-07-01T02:53:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1172597#M85596 <P>粘贴不上图片，我回复邮件给你可以吗？</P><P>&nbsp;</P> Fri, 01 Jul 2022 03:02:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1172597#M85596 Moyu_Unicorn 2022-07-01T03:02:09Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1172616#M85598 <P><SPAN>打印机面板上打印网络配置页</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_1-1656644801429.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75852i0BEB6CC1FF639F19/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_1-1656644801429.png" alt="Moyu_Unicorn_1-1656644801429.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_2-1656644819823.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75853i52EC05ADFC980E3F/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_2-1656644819823.png" alt="Moyu_Unicorn_2-1656644819823.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_3-1656644842644.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75854i37F62B7396792C6F/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_3-1656644842644.png" alt="Moyu_Unicorn_3-1656644842644.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_4-1656644853324.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75855i8932ADE80B91F6C6/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_4-1656644853324.png" alt="Moyu_Unicorn_4-1656644853324.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_5-1656644863301.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75856iF2D6C6589E89398E/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_5-1656644863301.png" alt="Moyu_Unicorn_5-1656644863301.png" /></span></P><P><SPAN>打印机图标不是就绪状态：</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_6-1656644922440.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75857iBE029A896721F1B1/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_6-1656644922440.png" alt="Moyu_Unicorn_6-1656644922440.png" /></span></P><P>最新的安装记录对应的日志：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_7-1656645273306.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75858iB478AF716F8B2391/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_7-1656645273306.png" alt="Moyu_Unicorn_7-1656645273306.png" /></span></P><P>&nbsp;</P><P><SPAN>没有前面带√号的端口，所有端口的截图如下：</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_8-1656645390302.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75859i588CD2F872B6F9DD/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_8-1656645390302.png" alt="Moyu_Unicorn_8-1656645390302.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_9-1656645416829.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75864i1377FDF25BF510DE/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_9-1656645416829.png" alt="Moyu_Unicorn_9-1656645416829.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_10-1656645425505.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75865i9053AFE934978383/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_10-1656645425505.png" alt="Moyu_Unicorn_10-1656645425505.png" /></span></P><P>所有驱动程序列如下：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_11-1656645440071.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75866i496881529E86444E/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_11-1656645440071.png" alt="Moyu_Unicorn_11-1656645440071.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Moyu_Unicorn_12-1656645466193.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75867iA736B0681D305D0E/image-size/medium?v=v2&amp;px=400" role="button" title="Moyu_Unicorn_12-1656645466193.png" alt="Moyu_Unicorn_12-1656645466193.png" /></span></P><P>&nbsp;</P> Fri, 01 Jul 2022 03:18:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1172616#M85598 Moyu_Unicorn 2022-07-01T03:18:00Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1173251#M85616 <P>您 好</P><P>是打印机属性中的端口，不是打印服务器。</P><P>操作如下：</P><P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>先确认打印机图标是否为就绪状态，右击它--打印机属性--端口</P><P>谢谢</P> Mon, 04 Jul 2022 08:52:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1173251#M85616 双鱼座鲨鱼 2022-07-04T08:52:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1173276#M85617 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1656927898007_看图王.png" style="width: 666px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/76095i143148DFCAF48B36/image-size/large?v=v2&amp;px=999" role="button" title="1656927898007_看图王.png" alt="1656927898007_看图王.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1656927964986_看图王.png" style="width: 479px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/76096i0C0E280F6E62FAD6/image-size/large?v=v2&amp;px=999" role="button" title="1656927964986_看图王.png" alt="1656927964986_看图王.png" /></span></P> Mon, 04 Jul 2022 09:47:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1173276#M85617 Moyu_Unicorn 2022-07-04T09:47:40Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1173842#M85641 <P>端口界面,添加端口--standard&nbsp;tcp/ip--新端口--输入打印机当前的ip地址,保存后来打印测试,确认是否正常使用.</P><P>&nbsp;</P><P>如果修改端口后依旧无法使用,报错驱动程序无法使用.</P><P><A href="https://support.hp.com/cn-zh/drivers/selfservice/swdetails/hp-color-laserjet-pro-m282-m285-multifunction-printer-series/29448786/model/29448718/swItemId/ds-99374-25" target="_blank">https://support.hp.com/cn-zh/drivers/selfservice/swdetails/hp-color-laserjet-pro-m282-m285-multifunction-printer-series/29448786/model/29448718/swItemId/ds-99374-25</A></P><P>下载通用pcl6驱动来安装.传统模式.然后来打印测试.</P> Thu, 07 Jul 2022 01:53:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1173842#M85641 双鱼座鲨鱼 2022-07-07T01:53:50Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1307934#M92540 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 588px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111310i84590B7E937FCED1/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span></P> Fri, 06 Sep 2024 06:55:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1307934#M92540 Mrjie-xiansheng 2024-09-06T06:55:23Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1308309#M92563 <P>您好</P><P>请在电脑上打开控制面板--设备和打印机--在找到打印机图标。</P><P>谢谢</P> Mon, 09 Sep 2024 08:34:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-tong-guowifi-lian-jie-da-yin-ji-hou-yi-zhi-ti-shi-qu-dong-cheng-xu-wu-fa-shi-yong-zhong-fu-lian-jie-ye-wu-fa-jie-jue-hpsmart-de-zhen-duan-gong-neng-ti-shi-xu-yao-ji-fen-zhong/m-p/1308309#M92563 双鱼座鲨鱼 2024-09-09T08:34:45Z