https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/M126a-da-yin-ji-neng-da-yin-bu-neng-sao-miao-he-fu-yin-dian-ji-sao-miao-yu-lan-mei-you-tu-xiang-xian-shi-wu-fa-wan-cheng/m-p/1173335#M85619 <OL><LI>下载了最新的驱动，安装到最后提示“与打印机通信失败”点击重试无效，但是能打印；</LI><LI>桌面有扫描图标，点击扫描预览识别不出文件（显示空白）点击保存无文件；如下图：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20220704231826.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/76117iA3FC64942A1CA877/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20220704231826.png" alt="微信截图_20220704231826.png" /></span></LI><LI>使用诊断工具显示打印、连接都正常，但在修复扫描时提示<FONT color="#FF0000">windows(WIA)扫描、HP Twain扫描<FONT color="#000000">项提示“用户取消了扫描进程”如下图：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20220704231434.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/76116iE43C88C73457E5F0/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20220704231434.png" alt="微信截图_20220704231434.png" /></span></FONT></FONT></LI><LI><FONT color="#FF0000"><FONT color="#000000">打印机上操作按复印按钮无反应，无法复印。</FONT></FONT></LI><LI><FONT color="#FF0000"><FONT color="#000000">PS：用了好几年了，之前一直没问题，5月份提示连接不上电脑，无法打印（可以单独使用复印）送去维修后说是主板坏了换了新主板，送回来的时候疏忽忘记测试一下扫描了，今天才用到，发现扫描复印用不了，请问是硬件又出问题了吗？</FONT></FONT></LI></OL> Mon, 04 Jul 2022 15:27:09 GMT CO丶 2022-07-04T15:27:09Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/M126a-da-yin-ji-neng-da-yin-bu-neng-sao-miao-he-fu-yin-dian-ji-sao-miao-yu-lan-mei-you-tu-xiang-xian-shi-wu-fa-wan-cheng/m-p/1173335#M85619 <OL><LI>下载了最新的驱动，安装到最后提示“与打印机通信失败”点击重试无效，但是能打印；</LI><LI>桌面有扫描图标，点击扫描预览识别不出文件（显示空白）点击保存无文件；如下图：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20220704231826.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/76117iA3FC64942A1CA877/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20220704231826.png" alt="微信截图_20220704231826.png" /></span></LI><LI>使用诊断工具显示打印、连接都正常，但在修复扫描时提示<FONT color="#FF0000">windows(WIA)扫描、HP Twain扫描<FONT color="#000000">项提示“用户取消了扫描进程”如下图：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20220704231434.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/76116iE43C88C73457E5F0/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20220704231434.png" alt="微信截图_20220704231434.png" /></span></FONT></FONT></LI><LI><FONT color="#FF0000"><FONT color="#000000">打印机上操作按复印按钮无反应，无法复印。</FONT></FONT></LI><LI><FONT color="#FF0000"><FONT color="#000000">PS：用了好几年了，之前一直没问题，5月份提示连接不上电脑，无法打印（可以单独使用复印）送去维修后说是主板坏了换了新主板，送回来的时候疏忽忘记测试一下扫描了，今天才用到，发现扫描复印用不了，请问是硬件又出问题了吗？</FONT></FONT></LI></OL> Mon, 04 Jul 2022 15:27:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/M126a-da-yin-ji-neng-da-yin-bu-neng-sao-miao-he-fu-yin-dian-ji-sao-miao-yu-lan-mei-you-tu-xiang-xian-shi-wu-fa-wan-cheng/m-p/1173335#M85619 CO丶 2022-07-04T15:27:09Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/M126a-da-yin-ji-neng-da-yin-bu-neng-sao-miao-he-fu-yin-dian-ji-sao-miao-yu-lan-mei-you-tu-xiang-xian-shi-wu-fa-wan-cheng/m-p/1173458#M85624 <P>您好</P><P>从故障描述来看，应该还和打印机硬件有关，建议联系维修中心具体检测打印机。</P><P>这是维修中心查询链接：<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A><BR />给您带来不带，敬请谅解</P><P>&nbsp;</P> Tue, 05 Jul 2022 04:37:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/M126a-da-yin-ji-neng-da-yin-bu-neng-sao-miao-he-fu-yin-dian-ji-sao-miao-yu-lan-mei-you-tu-xiang-xian-shi-wu-fa-wan-cheng/m-p/1173458#M85624 双鱼座鲨鱼 2022-07-05T04:37:45Z