https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244182#M89302 <P>在机子本身无法设置连接WAP2企业网络验证的方式，但是通过Web界面可以设置。我通过Web界面连接到了我们公司的网络，但是打印机不连接，网线已经拔掉了全身上下就剩下一根电源线。</P><P>&nbsp;</P><P>惠普自己的软件已经试了个遍但是从打印机扫描到电脑仍然不稳定，是要把HPscan一直打开才行吗？</P> Wed, 19 Jul 2023 10:02:45 GMT CAAiii 2023-07-19T10:02:45Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244182#M89302 <P>在机子本身无法设置连接WAP2企业网络验证的方式，但是通过Web界面可以设置。我通过Web界面连接到了我们公司的网络，但是打印机不连接，网线已经拔掉了全身上下就剩下一根电源线。</P><P>&nbsp;</P><P>惠普自己的软件已经试了个遍但是从打印机扫描到电脑仍然不稳定，是要把HPscan一直打开才行吗？</P> Wed, 19 Jul 2023 10:02:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244182#M89302 CAAiii 2023-07-19T10:02:45Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244224#M89305 <P>您好！</P><P>请问您这边是打印机面板无法连接wifi，用网线连接进入打印机WEB页设置的无线，然后断开网线的吗，</P><P>扫描到电脑本身没有电脑端扫描稳定，并不需要hpscan一直开启，建议电脑端使用hpscan进行扫描，相对稳定，谢谢！</P> Thu, 20 Jul 2023 01:49:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244224#M89305 鱼柏卡 2023-07-20T01:49:49Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244380#M89315 <P>我确实是通过网线连接设置过后再断开网线的。</P><P>&nbsp;</P><P>扫描到电脑的话有没有什么替代选项的？我这里也可以接受邮件什么的方式，想要了解一下配置安装方法</P> Fri, 21 Jul 2023 01:46:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244380#M89315 CAAiii 2023-07-21T01:46:31Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244398#M89317 <P>您好！</P><P>可以尝试扫描到电子邮件的方法，但是打印机需要连接互联网，请参照下方图片方法设置，谢谢！</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689909589322.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94325i79A7B447A62F516C/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689909589322.png" alt="_0-1689909589322.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1689909773857.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94326i085BF06D17FD2C39/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1689909773857.png" alt="_1-1689909773857.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1689909796396.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94327iA6E18BB95DF9836E/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1689909796396.png" alt="_2-1689909796396.png" /></span></P><P>&nbsp;</P> Fri, 21 Jul 2023 03:24:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244398#M89317 鱼柏卡 2023-07-21T03:24:33Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244410#M89321 <P>我仍然遇到了跟WPA2-企业认证相同的问题，我们的网络是通过域控来管理的，接上网线过后打印机无法联网，我该怎么做去认证他让他有网？</P> Fri, 21 Jul 2023 04:54:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244410#M89321 CAAiii 2023-07-21T04:54:06Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244413#M89323 <P>惠普有提供打印机的邮箱服务吗？我该如何获取？</P> Fri, 21 Jul 2023 05:32:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244413#M89323 CAAiii 2023-07-21T05:32:51Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244415#M89325 <P>您好！</P><P>打印机已经无线连接到您的网络，正常您的网络是连接互联网的就可以，谢谢!</P><P>&nbsp;</P> Fri, 21 Jul 2023 05:41:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244415#M89325 鱼柏卡 2023-07-21T05:41:22Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244416#M89326 <P>？我的网络确实是正常接入互联网的但是我无法接入我的网络，我希望可以提供一下关于企业域控认证的接入方式，因为我没有在你们的打印机或者Web管理端上看见</P> Fri, 21 Jul 2023 05:43:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244416#M89326 CAAiii 2023-07-21T05:43:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244417#M89327 <P>您好！</P><P>扫描到电子邮件并不需要打印机本身有邮箱，需要您自己有一个邮箱，谢谢！</P> Fri, 21 Jul 2023 05:44:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244417#M89327 鱼柏卡 2023-07-21T05:44:43Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244418#M89328 <P>这就回到联网的问题了，我无法让打印机接入我公司的网络，我需要在企业网络下他的认证方式以便我将其接入网络。</P> Fri, 21 Jul 2023 05:47:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244418#M89328 CAAiii 2023-07-21T05:47:32Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244422#M89329 <P>很抱歉，没理解您所表达的状况，之前打印机扫描到计算机之前已经连接无线了，后面又需要网线连接吗，打印机无线和网线无法同时连接，网线连接后无线就用不了了，不知道和您说的是同一问题吗，方便解释下无线连接后断开无法重新连接还是怎么样吗，谢谢！</P> Fri, 21 Jul 2023 06:22:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244422#M89329 鱼柏卡 2023-07-21T06:22:04Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244423#M89330 <P>那么再继续不管这个东西，我用热点给他个网。现在我公司的邮箱无法添加，每次测试都提示我账户验证错误检查我的账号密码，但是我的账号密码是没有问题的。</P><P>&nbsp;</P><P>使用的是outlook，企业邮箱，有第三方的认证。请问我该怎么解决如上问题</P> Fri, 21 Jul 2023 06:25:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244423#M89330 CAAiii 2023-07-21T06:25:35Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244424#M89331 <P>您好！</P><P>建议联系邮箱服务商，谢谢！</P> Fri, 21 Jul 2023 06:27:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244424#M89331 鱼柏卡 2023-07-21T06:27:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244425#M89332 <P>无线无法连接，现在不用管有线，你就当我可以直接上web的情况下无法配置无线连接。WPA2企业网络认证这个连接无线的方式用不了，我确认我在配置完成后就把网线拔掉了。</P> Fri, 21 Jul 2023 06:30:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244425#M89332 CAAiii 2023-07-21T06:30:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244426#M89333 <P>您好！</P><P>请帮忙截图看看您这边无线网络如何设置连接，有报错吗，谢谢！</P> Fri, 21 Jul 2023 06:33:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244426#M89333 鱼柏卡 2023-07-21T06:33:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244429#M89334 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CAAiii_0-1689921430927.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94330i921474BE4945AD26/image-size/medium?v=v2&amp;px=400" role="button" title="CAAiii_0-1689921430927.png" alt="CAAiii_0-1689921430927.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CAAiii_0-1689921583963.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94332i4DA33A3A3C0DC53F/image-size/medium?v=v2&amp;px=400" role="button" title="CAAiii_0-1689921583963.png" alt="CAAiii_0-1689921583963.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>拔掉网线过后无法连接。</P> Fri, 21 Jul 2023 06:40:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244429#M89334 CAAiii 2023-07-21T06:40:07Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244435#M89335 <P>您好！</P><P>请勾选您这边企业认证的对应协议，填写用户名密码还有服务器ID，如果有认证中心证书请点击后面的配置加载一下 ，然后点击下一步，谢谢！&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689922695776.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94334iB4E0FAA90FBBE401/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689922695776.png" alt="_0-1689922695776.png" /></span></P><P>&nbsp;</P> Fri, 21 Jul 2023 07:00:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244435#M89335 鱼柏卡 2023-07-21T07:00:45Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244436#M89336 <P>打印机上显示</P><P>IP地址：未连接</P><P>信号：不可用</P><P>网络名称：不可用</P><P>通道：不可用</P> Fri, 21 Jul 2023 07:02:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244436#M89336 CAAiii 2023-07-21T07:02:26Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244446#M89337 <P>问题仍然没有得到解决，我通过与部门员工商量选择了直接上传到SharePoint后不定期删除，我讨厌惠普。</P> Fri, 21 Jul 2023 07:27:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244446#M89337 CAAiii 2023-07-21T07:27:51Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244447#M89338 <P>您好！</P><P>可以将打印机还原为原始网络设置之后再次连接试试 ：<BR />1. 在打印机控制面板上，点击或向下滑动屏幕顶端的选项卡以打开仪表板，然后点击 （ 设<BR />置 ）。<BR />2. 点击网络设置。<BR />3. 点击还原网络设置。<BR />会显示一条消息，指示将还原网络默认设置。<BR />4. 点击是。<BR />5. 打印网络配置页，验证网络设置是否已重置。<BR /><STRONG>注</STRONG>：重置打印机网络设置时，之前配置的无线和以太网设置（如链接速度或 IP 地址）将被清除。 IP 地址将重新设置为自动模式。</P><P>如果以上操作无效，确定填写和设置都没有问题，建议联系网络管理员看看，谢谢！</P> Fri, 21 Jul 2023 07:34:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-OfficeJet-Pro-9020-series-wu-fa-lian-jieWAP2qi-ye-ren-zheng-de-wang-luo/m-p/1244447#M89338 鱼柏卡 2023-07-21T07:34:47Z