https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249420#M89539 <P>在点击HP Smart添加打印机的“完成设置”后，打印机所有按钮指示灯闪烁，报79错误，已经升级至最新固件，恢复出厂设置、使用wifi和网线都无效，是硬件故障吗？</P> Tue, 22 Aug 2023 08:01:20 GMT jklm23 2023-08-22T08:01:20Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249420#M89539 <P>在点击HP Smart添加打印机的“完成设置”后，打印机所有按钮指示灯闪烁，报79错误，已经升级至最新固件，恢复出厂设置、使用wifi和网线都无效，是硬件故障吗？</P> Tue, 22 Aug 2023 08:01:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249420#M89539 jklm23 2023-08-22T08:01:20Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249434#M89540 <P>您好！</P><P>请断开网线USB线，关闭无线，重启打印机，在打印机上按i按钮打印信息报告看看会有报错吗，</P><P>如无效请按照以下步骤恢复打印机：</P><OL><LI>按电源按钮关闭打印机，等待 1 分钟，然后按电源按钮以打开打印机。</LI><LI>从打印机上拔下电源线，等待 1 分钟，然后再次插入电源线。</LI></OL><P>谢谢！</P> Tue, 22 Aug 2023 08:25:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249434#M89540 鱼柏卡 2023-08-22T08:25:27Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249437#M89541 <P>打印信息如下，请问是否有问题？<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0603.JPG" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95537i2E9E1AE0B65EC7AC/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0603.JPG" alt="IMG_0603.JPG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0602.JPG" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95538iE12A8A9134BC3095/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0602.JPG" alt="IMG_0602.JPG" /></span></P> Tue, 22 Aug 2023 08:27:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249437#M89541 jklm23 2023-08-22T08:27:40Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249449#M89542 <P>您好！</P><P>请问打印报告后，打印机屏幕有报错吗？</P> Tue, 22 Aug 2023 09:08:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249449#M89542 鱼柏卡 2023-08-22T09:08:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249450#M89543 <P>79错误是点击完成设置以后出现的，打印报告不会引发错误出现</P> Tue, 22 Aug 2023 09:09:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249450#M89543 jklm23 2023-08-22T09:09:32Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249451#M89544 <P>您好！如果打印机连接电脑或者网络再次出现报错请按楼上其他步骤操作试试看，谢谢！</P> Tue, 22 Aug 2023 09:11:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249451#M89544 鱼柏卡 2023-08-22T09:11:55Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249452#M89545 <P>断电重启也没有什么效果</P> Tue, 22 Aug 2023 09:19:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249452#M89545 jklm23 2023-08-22T09:19:09Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249580#M89549 <P>您好！建议联系当地惠普授权维修中心检测打印机，谢谢！</P> Wed, 23 Aug 2023 01:34:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249580#M89549 鱼柏卡 2023-08-23T01:34:26Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249961#M89573 <P>已退货</P> Fri, 25 Aug 2023 03:11:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249961#M89573 jklm23 2023-08-25T03:11:35Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249988#M89578 <P>很抱歉，给您带来不好的体验。惠普有着严谨的售后相关规范，以保障您的权益，我们也会继续优化产品。感谢您对惠普的支持，祝您生活愉快！</P> Fri, 25 Aug 2023 06:20:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp-smart-dian-ji-wan-cheng-she-zhi-da-yin-ji79cuo-wu/m-p/1249988#M89578 鱼柏卡 2023-08-25T06:20:18Z