https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256064#M89882 <P>Windows Server 2012 R2 安装 Laser NS 1020c系统不受支持<BR />打印机驱动提示系统不受支持，驱动无法进行下一步安装。<BR />尝试使用“HP通用打印驱动程序”手动安装，HP Universal Print Driver for Windows - PCL 6<BR />安装后，打印测试页，提示发送失败，无法打印<BR />打印机无法工作，求救帮忙</P> Sat, 30 Sep 2023 03:56:20 GMT Mankeroth 2023-09-30T03:56:20Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256064#M89882 <P>Windows Server 2012 R2 安装 Laser NS 1020c系统不受支持<BR />打印机驱动提示系统不受支持，驱动无法进行下一步安装。<BR />尝试使用“HP通用打印驱动程序”手动安装，HP Universal Print Driver for Windows - PCL 6<BR />安装后，打印测试页，提示发送失败，无法打印<BR />打印机无法工作，求救帮忙</P> Sat, 30 Sep 2023 03:56:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256064#M89882 Mankeroth 2023-09-30T03:56:20Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256097#M89890 <P>您好</P><P>请下载并安装 Laser NS 1020c基本驱动测试，操作过程中遇到问题，请及时追问。</P><P>下载链接：</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/NS1020/Basic_Webpack_x64-49.11.4679-NSL1020_U_Basicx64_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/NS1020/Basic_Webpack_x64-49.11.4679-NSL1020_U_Basicx64_Webpack.exe</A></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1696082319689.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97225iEC3895719F5EED78/image-size/large?v=v2&amp;px=999" role="button" title="_0-1696082319689.png" alt="_0-1696082319689.png" /></span></P><P>注： Laser NS 1020c打印机不支持<SPAN>HP Universal Print Driver for Windows - PCL 6驱动。</SPAN></P><P>&nbsp;</P> Sat, 30 Sep 2023 14:00:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256097#M89890 双鱼座鲨鱼 2023-09-30T14:00:20Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256104#M89891 <P>安装包安装，到第二步的时候，提示错误，该系统不支持，版本也选择了Server 2012 R2这款驱动安装程序</P> Sun, 01 Oct 2023 02:25:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256104#M89891 Mankeroth 2023-10-01T02:25:30Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256137#M89894 <P>您好</P><P>不要直接运行驱动。</P><P>请先解压驱动，然后手动添加，谢谢。</P> Sun, 01 Oct 2023 09:56:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256137#M89894 双鱼座鲨鱼 2023-10-01T09:56:21Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256243#M89895 <P>这个设备的驱动程序安装文件丢失一个需要的项。这可能是由于INF 是为 Windows 95 或更新版写的。请与你的硬件供应商联系。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97266i93436D0A62904E12/image-size/medium?v=v2&amp;px=400" role="button" title="1.png" alt="1.png" /></span></P> Mon, 02 Oct 2023 14:53:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256243#M89895 Mankeroth 2023-10-02T14:53:12Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256245#M89896 <P>在“控制面板\所有控制面板项\设备和打印机”添加打印机可以加载驱动，但是打印测试页依然提示无法打印，打印机状态“驱动程序无法使用”</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97267i946E94F8043DB8F8/image-size/medium?v=v2&amp;px=400" role="button" title="2.png" alt="2.png" /></span></P> Mon, 02 Oct 2023 14:59:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256245#M89896 Mankeroth 2023-10-02T14:59:12Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256872#M89912 <P>您好</P><P>如上图，右击打印机图标--打印机属性--端口。</P><P>找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Sat, 07 Oct 2023 04:53:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1256872#M89912 双鱼座鲨鱼 2023-10-07T04:53:36Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257074#M89916 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 328px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97484i6B03708860D4855A/image-size/medium?v=v2&amp;px=400" role="button" title="1.jpg" alt="1.jpg" /></span></P><P>尝试更改使用“<STRONG>LPT1打印机端口</STRONG>”，问题依然存在，提示需要驱动程序</P> Sat, 07 Oct 2023 14:18:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257074#M89916 Mankeroth 2023-10-07T14:18:28Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257105#M89919 <P>您好</P><P>感谢配合。</P><P>麻烦在电脑上打开设备管理器--通用串行总线控制器。</P><P>确认其中是否有与打印机相关的选项，例如：usb 打印支持。</P><P>麻烦发图片给我，以便确认问题，谢谢。</P> Sun, 08 Oct 2023 01:50:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257105#M89919 双鱼座鲨鱼 2023-10-08T01:50:39Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257232#M89925 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97517i07D082FC2C9634DB/image-size/medium?v=v2&amp;px=400" role="button" title="1.jpg" alt="1.jpg" /></span></P><P><STRONG>有2个驱动无法安装，手动安装提示“<U>这个设备的驱动程序安装文件丢失一个需要的项。这可能是由于INF 是为 Windows 95 或更新版写的。请与你的硬件供应商联系。</U>”</STRONG></P><P><STRONG>打印机状态处于“<U>驱动程序无法使用</U>”。</STRONG></P><P><STRONG>另外感谢您一直一来的耐心解答</STRONG></P> Sun, 08 Oct 2023 09:53:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257232#M89925 Mankeroth 2023-10-08T09:53:59Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257319#M89930 <P>您好</P><P>感谢配合</P><P>麻烦点开：通用串行总线控制器，然后发图片给我，以便确认问题，谢谢。&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1696821389316.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97542iD25ACAF9FA813E46/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1696821389316.png" alt="_0-1696821389316.png" /></span></P><P>&nbsp;</P> Mon, 09 Oct 2023 03:21:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257319#M89930 双鱼座鲨鱼 2023-10-09T03:21:18Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257499#M89937 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 385px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97592i1DDF6FC6503D7F25/image-size/medium?v=v2&amp;px=400" role="button" title="1.jpg" alt="1.jpg" /></span></P><P><STRONG>有USB打印支持，没有使用USB HUB，打印机数据线直接插在电脑后面主板USB上</STRONG></P> Mon, 09 Oct 2023 16:03:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257499#M89937 Mankeroth 2023-10-09T16:03:07Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257573#M89940 <P>您好</P><P>如下图：</P><P>请删除以下选项后，重新启电脑，重新安装打印机驱动测试。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1696918273072.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97601i80A5993B8806BDAE/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1696918273072.png" alt="_0-1696918273072.png" /></span></P><P>&nbsp;</P> Tue, 10 Oct 2023 06:16:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1257573#M89940 双鱼座鲨鱼 2023-10-10T06:16:35Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1258157#M89977 <P><STRONG>尝试卸载驱动，重启后，问题依然没有解决，提示打印机状态“驱动程序无法使用”。</STRONG></P> Thu, 12 Oct 2023 12:17:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1258157#M89977 Mankeroth 2023-10-12T12:17:26Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1258217#M89982 <P>您好！</P><P>请确认打印机复印正常</P><P>右键点击打印机驱动图标查看是否有打印机属性五个字</P><P>&nbsp;</P> Fri, 13 Oct 2023 02:01:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows-Server-2012-R2-an-zhuang-Laser-NS-1020c-da-yin-ji-qu-dong-ti-shi-xi-tong-bu-shou-zhi-chi/m-p/1258217#M89982 鱼柏卡 2023-10-13T02:01:59Z