https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1283916#M91258 <P>我是昨天刚买的Deskjet ink advantage ultra 4825 打印机 下载安装网站的打印机驱动无法安装 说系统不符合安装要求 我的台式机是有点老平常也很少用 系统是WIN 8.1 64位 但是在京东上买的时候产品介绍也没说明还要对电脑操作系统有要求啊，现在买回来又用不了 急死人，求告诉一下解决办法，谢谢大家。</P> Sun, 31 Mar 2024 02:40:35 GMT fendy930 2024-03-31T02:40:35Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1283916#M91258 <P>我是昨天刚买的Deskjet ink advantage ultra 4825 打印机 下载安装网站的打印机驱动无法安装 说系统不符合安装要求 我的台式机是有点老平常也很少用 系统是WIN 8.1 64位 但是在京东上买的时候产品介绍也没说明还要对电脑操作系统有要求啊，现在买回来又用不了 急死人，求告诉一下解决办法，谢谢大家。</P> Sun, 31 Mar 2024 02:40:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1283916#M91258 fendy930 2024-03-31T02:40:35Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284054#M91265 <P>您好</P><P>麻烦提供一下安装过程截图，以便确认问题。</P><P>正常情况下，打印机支持win8。</P><P>&nbsp;</P> Mon, 01 Apr 2024 03:13:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284054#M91265 双鱼座鲨鱼 2024-04-01T03:13:39Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284214#M91271 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104758i55AC846DE8F83DEC/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 133px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104756iAF026F683D44BFA0/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 775px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104757iDCC811742218F83A/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.png" style="width: 401px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104755i6C57E59DDB85C05D/image-size/large?v=v2&amp;px=999" role="button" title="4.png" alt="4.png" /></span></P> Mon, 01 Apr 2024 12:53:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284214#M91271 fendy930 2024-04-01T12:53:06Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284343#M91283 <P>您好</P><P>感谢配合，以上报错和浏览器有关，需要重新下载Edge最新版本后，重新测试。</P><P>操作如下：</P><P>1.浏览器用：Microsoft Edge最新版本（<U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">https://www.microsoft.com/</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">zh-cn</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">/edge/</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">download?form</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">=MA13FJ）</A></U></P><P>2.使用Microsoft Edge浏览器在惠普官网下载驱动，点击启动需要安装 Webview2 （测试其他浏览器无法安装 Webview2）</P><P>3.然后点击启动驱动，根据报错提示下载安装相应版本的 .net（<U><A href="https://protect-us.mimecast.com/s/76-aCzp5G5IK7E7p8IXkJm6?domain=dotnet.microsoft.com" target="_blank">https://dotnet.microsoft.com/</A></U><U><A href="https://protect-us.mimecast.com/s/76-aCzp5G5IK7E7p8IXkJm6?domain=dotnet.microsoft.com" target="_blank">zh-cn</A></U><U><A href="https://protect-us.mimecast.com/s/76-aCzp5G5IK7E7p8IXkJm6?domain=dotnet.microsoft.com" target="_blank">/download/dotnet-framework）</A></U></P><P>4.根据提示安装驱动，完成后打印机如果无法打印，可以在控制面板-设备和打印机内删除打印机，然后拔掉数据线，重启打印机再次插入，等待打印机自动安装</P> Tue, 02 Apr 2024 06:29:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284343#M91283 双鱼座鲨鱼 2024-04-02T06:29:36Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284788#M91304 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="fendy930_0-1712323782200.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104935iFFA0F13A065FBF5A/image-size/medium?v=v2&amp;px=400" role="button" title="fendy930_0-1712323782200.png" alt="fendy930_0-1712323782200.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="fendy930_1-1712323806045.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104936i6D5E7529B5B3B07B/image-size/medium?v=v2&amp;px=400" role="button" title="fendy930_1-1712323806045.png" alt="fendy930_1-1712323806045.png" /></span></P><P>你好！我按你的步骤安装驱动程序 又卡在这里了 等着图一这个蓝圆圈转了半个多小时了也没到下一步这肯定不正常吧？ 如果点叉叉退出就报这个提示，怎么解决？</P> Fri, 05 Apr 2024 13:33:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284788#M91304 fendy930 2024-04-05T13:33:43Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284911#M91308 <P>您好</P><P>请在电脑上打开internet属性选项，取消前项前面的√号后，重新测试即可。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1712457757255.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104980iA2CD621A44D2F389/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1712457757255.png" alt="_0-1712457757255.png" /></span></P><P>谢谢</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 07 Apr 2024 02:43:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284911#M91308 双鱼座鲨鱼 2024-04-07T02:43:06Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284914#M91310 <P>后面我又重新运行了一次驱动安装程序 总算安装成功了 目前打印机可以使用了 谢谢！</P> Sun, 07 Apr 2024 02:50:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1284914#M91310 fendy930 2024-04-07T02:50:36Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1285163#M91317 <P>感谢反馈</P> Mon, 08 Apr 2024 03:18:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/wang-zhan-xia-zai-de-qu-dong-cheng-xu-an-zhuang-bu-le/m-p/1285163#M91317 双鱼座鲨鱼 2024-04-08T03:18:19Z