https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/128FN-da-yin-ji-qu-dong-an-zhuang-wen-ti/m-p/1288985#M91473 <P>WIN10电脑通过IP地址已经安装了打印机的驱动，并且可以打印。 现需要安装扫描软件功能，从官网下载的驱动程序，在准备安装步骤中，进度到74%左右出现以下报错，好几台电脑都出现这样的问题。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Toto13657_0-1714964514830.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106015i1BEE2E3BBCEC6791/image-size/medium?v=v2&amp;px=400" role="button" title="Toto13657_0-1714964514830.jpeg" alt="Toto13657_0-1714964514830.jpeg" /></span></P><P>&nbsp;</P> Mon, 06 May 2024 03:03:28 GMT Toto13657 2024-05-06T03:03:28Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/128FN-da-yin-ji-qu-dong-an-zhuang-wen-ti/m-p/1288985#M91473 <P>WIN10电脑通过IP地址已经安装了打印机的驱动，并且可以打印。 现需要安装扫描软件功能，从官网下载的驱动程序，在准备安装步骤中，进度到74%左右出现以下报错，好几台电脑都出现这样的问题。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Toto13657_0-1714964514830.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106015i1BEE2E3BBCEC6791/image-size/medium?v=v2&amp;px=400" role="button" title="Toto13657_0-1714964514830.jpeg" alt="Toto13657_0-1714964514830.jpeg" /></span></P><P>&nbsp;</P> Mon, 06 May 2024 03:03:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/128FN-da-yin-ji-qu-dong-an-zhuang-wen-ti/m-p/1288985#M91473 Toto13657 2024-05-06T03:03:28Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/128FN-da-yin-ji-qu-dong-an-zhuang-wen-ti/m-p/1288988#M91474 <P>您好</P><P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P><P>如果问题依旧，请清空电脑上的临时文件夹（<SPAN>temp</SPAN>），关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机完整版驱动测试。</P><P>谢谢</P> Mon, 06 May 2024 03:12:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/128FN-da-yin-ji-qu-dong-an-zhuang-wen-ti/m-p/1288988#M91474 双鱼座鲨鱼 2024-05-06T03:12:34Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/128FN-da-yin-ji-qu-dong-an-zhuang-wen-ti/m-p/1288996#M91478 <P>两个文件夹都删除了，但有几个文件被占用，无法删除，如下图。&nbsp; 安装还是一样的结果。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Toto13657_0-1714965755835.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106016iE5DADF8E83D9D5FB/image-size/medium?v=v2&amp;px=400" role="button" title="Toto13657_0-1714965755835.png" alt="Toto13657_0-1714965755835.png" /></span></P><P>&nbsp;</P> Mon, 06 May 2024 03:23:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/128FN-da-yin-ji-qu-dong-an-zhuang-wen-ti/m-p/1288996#M91478 Toto13657 2024-05-06T03:23:29Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/128FN-da-yin-ji-qu-dong-an-zhuang-wen-ti/m-p/1289252#M91496 <P>您好</P><P>建议重启打印服务，方法如下：</P><P>电脑桌面上找到计算机图标——右键它，选择管理——服务和应用程序——服务——print spooler双击——启动类型修改为自动——并点击（先点停止，再点启动）——应用——确定。</P><P>然后再重新删除3文件夹中的文件，谢谢。</P> Tue, 07 May 2024 03:05:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/128FN-da-yin-ji-qu-dong-an-zhuang-wen-ti/m-p/1289252#M91496 双鱼座鲨鱼 2024-05-07T03:05:21Z