https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1312869#M92776 <P>1、电脑系统添加打印机搜索不到打印机。</P><P>2、通过HP smart 无线网络方式添加，HPweb和插线选项均提示搜索不到产品。</P><P>（单纯数据线连接打印机可以正常使用，但无线方式不行，因此怀疑打印机或电脑网络设置问题，希望解答谢谢）</P> Sat, 12 Oct 2024 02:50:09 GMT xiangbin_123 2024-10-12T02:50:09Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1312869#M92776 <P>1、电脑系统添加打印机搜索不到打印机。</P><P>2、通过HP smart 无线网络方式添加，HPweb和插线选项均提示搜索不到产品。</P><P>（单纯数据线连接打印机可以正常使用，但无线方式不行，因此怀疑打印机或电脑网络设置问题，希望解答谢谢）</P> Sat, 12 Oct 2024 02:50:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1312869#M92776 xiangbin_123 2024-10-12T02:50:09Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1312882#M92780 <P>您好</P><P>请在打印机就绪时，打印网络配置页，发图片给我。</P><P>同时，请提供电脑的ip地址，子网掩码，网关，以便确认问题，谢谢。</P> Sat, 12 Oct 2024 03:28:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1312882#M92780 双鱼座鲨鱼 2024-10-12T03:28:40Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1313198#M92805 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="配置报告.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/112642i7FAA693543AD66C3/image-size/large?v=v2&amp;px=999" role="button" title="配置报告.jpg" alt="配置报告.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="网络.png" style="width: 548px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/112643iD1C0A727DBE2BE9B/image-size/large?v=v2&amp;px=999" role="button" title="网络.png" alt="网络.png" /></span></P> Mon, 14 Oct 2024 04:03:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1313198#M92805 xiangbin_123 2024-10-14T04:03:18Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1313343#M92810 <P>您好</P><P>感谢配合</P><P>请参考以下方法，复位打印机：</P><P>1. 关闭打印机<BR />2. 先开机，屏幕出现hp logo时候，马上按住触屏右下角位置<BR />3. 当打印机屏幕出现 Permanent Storage Init 字幕时，可以松手了<BR />4. NVRAM初始化开始，等待机器就绪即可</P><P>然后再重新将打印机连接至无线，重新连接测试，谢谢。</P> Tue, 15 Oct 2024 03:15:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1313343#M92810 双鱼座鲨鱼 2024-10-15T03:15:13Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1313506#M92826 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2024-10-16 101236.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/112712iA95BB0569760BAB1/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2024-10-16 101236.png" alt="屏幕截图 2024-10-16 101236.png" /></span></P><P>你好，按上述方式还是不行的<span class="lia-unicode-emoji" title=":焦急流汗:">😰</span></P> Wed, 16 Oct 2024 02:14:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1313506#M92826 xiangbin_123 2024-10-16T02:14:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1313700#M92837 <P>您好</P><P>请问打印机复位后，再重新配置打印机无线后，打印机ip地址有没有发生变化？</P><P>请在电脑端打开一个浏览器，地址栏中输入打印机ip回车。</P><P>然后确认电脑端能否访问打印机网页，谢谢。</P> Thu, 17 Oct 2024 02:57:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1313700#M92837 双鱼座鲨鱼 2024-10-17T02:57:09Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1314488#M92853 <P>家里的网络是不是双频的？</P> <P>2.4g，5g？建议把两个设备放在同一网络试试。</P> <P>然后手机下载hp smart，通过手机是否可以打印？</P> Tue, 22 Oct 2024 07:51:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/bi-ji-ben-dian-nao-wu-xian-wang-luo-lian-jie-bu-shangM477da-yin-ji/m-p/1314488#M92853 Tsingddi 2024-10-22T07:51:22Z