https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319011#M93114 <P>在官网上下载安装了该型号便携式扫描仪的驱动 setup full 1000 20.0.0.02，但是安装之后，系统仍然无法识别到扫描仪，设备管理器显示如图。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bigbaum_0-1731933119898.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114095i481C87DA0005AC38/image-size/medium?v=v2&amp;px=400" role="button" title="bigbaum_0-1731933119898.png" alt="bigbaum_0-1731933119898.png" /></span></P><P>由于使用的是二合一电脑，安装的是Windows 11 on ARM，无法安装其他版本操作系统，如何解决？</P><P>&nbsp;</P> Mon, 18 Nov 2024 12:33:32 GMT bigbaum 2024-11-18T12:33:32Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319011#M93114 <P>在官网上下载安装了该型号便携式扫描仪的驱动 setup full 1000 20.0.0.02，但是安装之后，系统仍然无法识别到扫描仪，设备管理器显示如图。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bigbaum_0-1731933119898.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114095i481C87DA0005AC38/image-size/medium?v=v2&amp;px=400" role="button" title="bigbaum_0-1731933119898.png" alt="bigbaum_0-1731933119898.png" /></span></P><P>由于使用的是二合一电脑，安装的是Windows 11 on ARM，无法安装其他版本操作系统，如何解决？</P><P>&nbsp;</P> Mon, 18 Nov 2024 12:33:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319011#M93114 bigbaum 2024-11-18T12:33:32Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319042#M93118 <P>您好，请您查看设备管理是否有图像设备~</P> Tue, 19 Nov 2024 00:25:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319042#M93118 荟智泉 2024-11-19T00:25:15Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319100#M93125 <P>没有图像设备，HP Scanjet 1000识别为其他设备</P> Tue, 19 Nov 2024 03:20:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319100#M93125 bigbaum 2024-11-19T03:20:57Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319241#M93135 <P>您好！</P><P>请帮忙解压缩扫描仪驱动，右键点击其它设备下的1000选择更新驱动程序，第一步选择第二个，第二步点击浏览找到解压好的驱动文件夹然后点击下一步，看更新后能否出现图像设备下的1000，谢谢！</P> Wed, 20 Nov 2024 01:40:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319241#M93135 鱼柏卡 2024-11-20T01:40:30Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319356#M93144 <P>感谢回复，按照提示解压缩驱动程序，然后在设备管理器中更新驱动程序，但提示“Windows无法安装HP Scanjet 1000”，如图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bigbaum_1-1732100635146.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114182i783565C9660EE973/image-size/medium?v=v2&amp;px=400" role="button" title="bigbaum_1-1732100635146.png" alt="bigbaum_1-1732100635146.png" /></span></P><P>&nbsp;</P> Wed, 20 Nov 2024 11:03:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319356#M93144 bigbaum 2024-11-20T11:03:59Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319434#M93158 <P>1.请问是点浏览找到解压好的驱动文件夹后点击下一步的吗？</P><P>2.请在电脑主机换个usb接口连接试试</P><P>3.<A href="https://ftp.hp.com/pub/softlib/software13/printers/SJ0001_PAY/Basic_Webpack_x64-63.4.6169-SJ0001_Basicx64_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/SJ0001_PAY/Basic_Webpack_x64-63.4.6169-SJ0001_Basicx64_Webpack.exe</A>&nbsp;请下载安装此通用扫描软件试试，谢谢</P><P>&nbsp;</P> Thu, 21 Nov 2024 06:48:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319434#M93158 鱼柏卡 2024-11-21T06:48:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319474#M93171 <P>你好，我是点的浏览按钮选择解压好的驱动文件夹进行的更新驱动程序操作。我下载了你发的通用扫描软件，先尝试解压后更新驱动程序，提示没有找到相应驱动，后尝试以管理员身份运行通用扫描软件，但提示安装失败，如截图所示：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bigbaum_0-1732190589305.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114199i783580AAB58DA17C/image-size/medium?v=v2&amp;px=400" role="button" title="bigbaum_0-1732190589305.png" alt="bigbaum_0-1732190589305.png" /></span></P><P>&nbsp;</P> Thu, 21 Nov 2024 12:03:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319474#M93171 bigbaum 2024-11-21T12:03:15Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319538#M93177 <P>您好！</P><P>方便的话请换USB线和电脑端usb接口连接试试，如不行建议连接其它电脑测试，谢谢！</P> Fri, 22 Nov 2024 03:30:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Windows11-on-ARM-an-zhuang-qu-dong-hou-reng-ran-wu-fa-shi-bie-sao-miao-yi/m-p/1319538#M93177 鱼柏卡 2024-11-22T03:30:28Z