https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1337938#M94354 <P>电脑安装了hpsmart 可以正常操作打印机扫描文件，但是不能打印文件，提示驱动程序无法使用。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743476610208.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119966i249F5242E88DB10E/image-size/large?v=v2&amp;px=999" role="button" title="1743476610208.png" alt="1743476610208.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743476652168.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119967i2B662B2024E704DD/image-size/large?v=v2&amp;px=999" role="button" title="1743476652168.png" alt="1743476652168.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743476722999.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119968i71CD6274DA639470/image-size/large?v=v2&amp;px=999" role="button" title="1743476722999.png" alt="1743476722999.png" /></span></P> Tue, 01 Apr 2025 03:13:25 GMT dyingxxx 2025-04-01T03:13:25Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1337938#M94354 <P>电脑安装了hpsmart 可以正常操作打印机扫描文件，但是不能打印文件，提示驱动程序无法使用。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743476610208.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119966i249F5242E88DB10E/image-size/large?v=v2&amp;px=999" role="button" title="1743476610208.png" alt="1743476610208.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743476652168.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119967i2B662B2024E704DD/image-size/large?v=v2&amp;px=999" role="button" title="1743476652168.png" alt="1743476652168.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743476722999.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119968i71CD6274DA639470/image-size/large?v=v2&amp;px=999" role="button" title="1743476722999.png" alt="1743476722999.png" /></span></P> Tue, 01 Apr 2025 03:13:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1337938#M94354 dyingxxx 2025-04-01T03:13:25Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1337943#M94356 <P>您好</P> <P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P> <P>右击它--打印机属性--端口。</P> <P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Tue, 01 Apr 2025 03:31:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1337943#M94356 双鱼座鲨鱼 2025-04-01T03:31:23Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1337954#M94357 <P>在打印机属性里没有找到端口</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743479765263.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119973i9C917DBFC749C30C/image-size/large?v=v2&amp;px=999" role="button" title="1743479765263.png" alt="1743479765263.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743479771221.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119974iC381BE785BDCA652/image-size/large?v=v2&amp;px=999" role="button" title="1743479771221.png" alt="1743479771221.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743479800047.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119975i8A333335C02673D5/image-size/large?v=v2&amp;px=999" role="button" title="1743479800047.png" alt="1743479800047.png" /></span></P> Tue, 01 Apr 2025 03:58:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1337954#M94357 dyingxxx 2025-04-01T03:58:33Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1337966#M94358 <P>您好</P> <P>请右击打印机图标--点击5个字的&nbsp; 打印机属性，谢谢。</P> <P>&nbsp;</P> Tue, 01 Apr 2025 05:32:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1337966#M94358 双鱼座鲨鱼 2025-04-01T05:32:18Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1337968#M94359 <P>您好，右键后没有这个选项</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="39fad076a205e04cd19aace31be4f77(1).jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119977i17BAF608BD5601C9/image-size/large?v=v2&amp;px=999" role="button" title="39fad076a205e04cd19aace31be4f77(1).jpg" alt="39fad076a205e04cd19aace31be4f77(1).jpg" /></span></P> Tue, 01 Apr 2025 05:43:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1337968#M94359 dyingxxx 2025-04-01T05:43:12Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338032#M94360 <P>您好</P> <P>请下载并安装：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LJ/M178-M181/Full_Webpack-44.11.2787-LJM178-M181_UWWL_4_1_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/LJ/M178-M181/Full_Webpack-44.11.2787-LJM178-M181_UWWL_4_1_Full_Webpack.exe</A></P> <P>然后再重新测试。</P> <P>操作过程中遇到问题，请及时追问，谢谢。</P> <P>&nbsp;</P> Tue, 01 Apr 2025 11:06:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338032#M94360 双鱼座鲨鱼 2025-04-01T11:06:49Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338066#M94361 <P>您好，点击“安装HP Easy Start”无响应。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743555915875.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119996i3893E265E3D1C8D8/image-size/large?v=v2&amp;px=999" role="button" title="1743555915875.png" alt="1743555915875.png" /></span></P> Wed, 02 Apr 2025 01:07:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338066#M94361 dyingxxx 2025-04-02T01:07:04Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338079#M94363 <P>我从官网下载 HP Easy Start 安装会弹出下面的界面<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743557407399.png" style="width: 486px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119998iB972B1FE7A27D1D6/image-size/large?v=v2&amp;px=999" role="button" title="1743557407399.png" alt="1743557407399.png" /></span></P><P>点击 是 之后 安装程序会卡住 一直是下面的界面<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743557608938.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119999iB55C217674E9B2BE/image-size/large?v=v2&amp;px=999" role="button" title="1743557608938.png" alt="1743557608938.png" /></span></P> Wed, 02 Apr 2025 01:35:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338079#M94363 dyingxxx 2025-04-02T01:35:55Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338136#M94367 <P>您好</P> <P>请问打印机连接的是win10还是win7/8？</P> <P>谢谢</P> Wed, 02 Apr 2025 06:06:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338136#M94367 双鱼座鲨鱼 2025-04-02T06:06:00Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338137#M94368 <P>电脑是win10，通过网络连接的打印机，不是通过USB</P> Wed, 02 Apr 2025 06:07:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338137#M94368 dyingxxx 2025-04-02T06:07:59Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338142#M94369 <P>您好<BR />您可以通过安装系统自带的 hp color laserjet 2700驱动替换的方式测试一下。<BR />方法：<BR />在电脑上打开 设备和打印机-添加打印机-我需要的打印机未被列出-手动添加-选择正确的端口-下一步-厂商选择hp - 型号选择 hp color laserjet 2700 - 下一步 - 下一步安装至完成即可。</P> <P>然后用hp color laserjet 2700测试打印，谢谢。</P> Wed, 02 Apr 2025 06:53:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338142#M94369 双鱼座鲨鱼 2025-04-02T06:53:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338145#M94370 <P>还是白搭</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743577370995.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120018iDB0D82A266420F55/image-size/large?v=v2&amp;px=999" role="button" title="1743577370995.png" alt="1743577370995.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1743577359654.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120019iA0CC331BCE4F7801/image-size/large?v=v2&amp;px=999" role="button" title="1743577359654.png" alt="1743577359654.png" /></span></P> Wed, 02 Apr 2025 07:05:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338145#M94370 dyingxxx 2025-04-02T07:05:10Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338149#M94371 <P>您好</P> <P>请下载并解压：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LJ/M178-M181/Full_Webpack-44.11.2787-LJM178-M181_UWWL_4_1_Full_Webpack.exe" target="_blank" rel="noopener noreferrer">https://ftp.hp.com/pub/softlib/software13/printers/LJ/M178-M181/Full_Webpack-44.11.2787-LJM178-M181_...</A></P> <P>然后，打开电脑的控制面板--设备和打印机/打印机和传真--添加打印机 - 我需要的打印机未被列出 - 手动添加 - 选择正确的端口 - 从磁盘安装 - 找到 hp deskjet 1000解压好的文件夹 - 选择里面任意一个*.inf文件 - 安装即可。</P> <P>谢谢</P> Wed, 02 Apr 2025 07:25:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/da-yin-ji-qu-dong-wu-fa-an-zhuang/m-p/1338149#M94371 双鱼座鲨鱼 2025-04-02T07:25:27Z