https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340133#M94504 <P>操作系统是 32位 win7 pro，dotNet版本是4.5，复印机采用网络连接，安装扫描驱动时，系统提示搜索不到设备，手动输入打印机IP地址后完成安装，但扫描时提示连接不到扫描仪。</P> Thu, 17 Apr 2025 02:42:58 GMT xybyj 2025-04-17T02:42:58Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340133#M94504 <P>操作系统是 32位 win7 pro，dotNet版本是4.5，复印机采用网络连接，安装扫描驱动时，系统提示搜索不到设备，手动输入打印机IP地址后完成安装，但扫描时提示连接不到扫描仪。</P> Thu, 17 Apr 2025 02:42:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340133#M94504 xybyj 2025-04-17T02:42:58Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340163#M94507 <P>您好</P> <P>请下载并安装通用扫描驱动：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.7.5630-SJ0001_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.7.5630-SJ0001_Full_Webpack.exe</A></P> <P>完成安装后，重新测试扫描。</P> <P>下载，安装及测试过程中遇到问题，请及时追问，谢谢。</P> Thu, 17 Apr 2025 05:20:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340163#M94507 双鱼座鲨鱼 2025-04-17T05:20:41Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340205#M94515 <P>还是不行，一样找不到扫描仪，故障依旧。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="安装时搜不到" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120551i2508E8B8FB84910B/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="安装时搜不到" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">安装时搜不到</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="输入地址安装" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120550i3ED4308929E3B732/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="输入地址安装" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">输入地址安装</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="输入地址安装成功" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120548i29E18F5E92B3575B/image-size/large?v=v2&amp;px=999" role="button" title="3.jpg" alt="输入地址安装成功" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">输入地址安装成功</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="扫描时还是找不到" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120549i51A52A06C826CA94/image-size/large?v=v2&amp;px=999" role="button" title="4.jpg" alt="扫描时还是找不到" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">扫描时还是找不到</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="找不到时点确定，能看到之前安装的设备，但点打开时还是不能通信。" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120552iE583AE66624F1B23/image-size/large?v=v2&amp;px=999" role="button" title="5.jpg" alt="找不到时点确定，能看到之前安装的设备，但点打开时还是不能通信。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">找不到时点确定，能看到之前安装的设备，但点打开时还是不能通信。</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="本机防火墙已关" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120553i1AAAA2D75EE2BC7E/image-size/large?v=v2&amp;px=999" role="button" title="6.jpg" alt="本机防火墙已关" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">本机防火墙已关</span></span>&nbsp;</P><P>同办公室另一台64位win7 pro sp1电脑安装、扫描均无问题</P> Thu, 17 Apr 2025 07:47:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340205#M94515 xybyj 2025-04-17T07:47:08Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340323#M94525 <P>您好</P> <P>请分别提供打印机，能扫描的win7电脑及不能扫描的win7电脑的ip地址，子网掩码和网关，以便确认问题，谢谢。</P> Fri, 18 Apr 2025 05:20:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340323#M94525 双鱼座鲨鱼 2025-04-18T05:20:21Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340351#M94527 <TABLE border="0" width="905" cellspacing="0" cellpadding="0"><TBODY><TR><TD width="80" height="24">&nbsp;</TD><TD width="167">系统</TD><TD width="132">IP</TD><TD width="158">掩码</TD><TD width="117">网关</TD><TD width="124">扫描是否正常</TD><TD width="127">打印是否正常</TD></TR><TR><TD height="24">电脑1</TD><TD>win7pro sp1 32位</TD><TD>77.52.49.12</TD><TD>255.255.255.192</TD><TD>77.52.49.62</TD><TD>否</TD><TD>是</TD></TR><TR><TD height="24">电脑2</TD><TD>win7pro sp1 32位</TD><TD>77.52.49.27</TD><TD>255.255.255.192</TD><TD>77.52.49.62</TD><TD>否</TD><TD>是</TD></TR><TR><TD height="24">电脑3</TD><TD>win7pro sp1 32位</TD><TD>77.52.49.38</TD><TD>255.255.255.192</TD><TD>77.52.49.62</TD><TD>否</TD><TD>是</TD></TR><TR><TD height="24">电脑4</TD><TD>win7pro sp1 64位</TD><TD>77.52.49.41</TD><TD>255.255.255.192</TD><TD>77.52.49.62</TD><TD>是</TD><TD>是</TD></TR><TR><TD height="24">打印机</TD><TD>&nbsp;</TD><TD>77.52.49.24</TD><TD>255.255.255.192</TD><TD>77.52.49.62</TD><TD>&nbsp;</TD><TD>&nbsp;</TD></TR></TBODY></TABLE><P>&nbsp;</P><P>此办公室共4人，3台电脑是32位win7pro sp1,1台是64位win7pro sp1，这4台打印都没有问题，就是3台32位的扫描时找不到扫描仪，1</P> Fri, 18 Apr 2025 06:17:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340351#M94527 xybyj 2025-04-18T06:17:06Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340365#M94528 <P>您好</P> <P>感谢配合</P> <P>请在电脑上打开一个浏览器，地址栏中输入打印机ip地址，回车。</P> <P>然后在服务器常规选项卡中选择重置工厂设置，将打印机设置重置为出厂默认值。</P> <P>最后再重新配置打印机，重新安装通用扫描仪驱动测试扫描，谢谢。</P> Fri, 18 Apr 2025 07:39:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340365#M94528 双鱼座鲨鱼 2025-04-18T07:39:00Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340374#M94529 <P><SPAN>通过浏览器进行打印机设置重置为出厂默认值后，打印机自动重启了，但重启后打印机的IP地址的配置还在，经测试安装，问题依旧。</SPAN></P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120598iF72C7F492FD21392/image-size/large?v=v2&amp;px=999" role="button" title="7.jpg" alt="7.jpg" /></span></SPAN></P> Fri, 18 Apr 2025 07:56:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340374#M94529 xybyj 2025-04-18T07:56:03Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340413#M94530 <P>您好</P> <P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P> <P>如果问题依旧，请清空电脑上的临时文件夹（<SPAN>temp</SPAN>），关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机完整版驱动测试。</P> <P>如果问题仍无法解决，建议更换其它电脑测试，谢谢。</P> Sat, 19 Apr 2025 00:11:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340413#M94530 双鱼座鲨鱼 2025-04-19T00:11:58Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340698#M94541 <P>1、你们能不能找一台E786DN的机器，用32位win7测试一下到底能不能进行网络扫描，我怀疑这个机器就不支持32位win进行网络扫描，因为这个办公室有三台32位win7，都不行。2、您说的目录下没有文件。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="8.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120716iF3EB31FAAF8B9182/image-size/large?v=v2&amp;px=999" role="button" title="8.jpg" alt="8.jpg" /></span></P> Mon, 21 Apr 2025 00:49:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340698#M94541 xybyj 2025-04-21T00:49:54Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340754#M94545 <P>您好</P> <P>官网上提供win7 32bit扫描驱动：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1745213617018.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120734iE18A310EF7048DB3/image-size/large?v=v2&amp;px=999" role="button" title="_0-1745213617018.png" alt="_0-1745213617018.png" /></span></P> <P>如果win7电脑上无法使用扫描功能，建议使用Windows 11、Windows 10测试，谢谢。</P> Mon, 21 Apr 2025 05:38:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Color-LaserJet-Managed-MFP-E786dn-zai32weiwin7ping-tai-shang-wu-fa-sao-miao/m-p/1340754#M94545 双鱼座鲨鱼 2025-04-21T05:38:34Z