https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/136nw-qu-dong-an-zhuang/m-p/1343788#M94703 <P>打印机和电脑连接到同一交换机，打印机配置页上显示也是正常IP，电脑也能ping此IP，但在安装驱动过程中搜索不到打印机。用IP安装，弹出“未安装打印机驱动程序。&nbsp; 文件所在的卷已被外部更改，因此打开的文件不再有效。”&nbsp; &nbsp;注：杀毒软件已关闭，防火墙也关了。C盘有足够空间</P> Tue, 13 May 2025 02:15:03 GMT 陆YZ 2025-05-13T02:15:03Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/136nw-qu-dong-an-zhuang/m-p/1343788#M94703 <P>打印机和电脑连接到同一交换机，打印机配置页上显示也是正常IP，电脑也能ping此IP，但在安装驱动过程中搜索不到打印机。用IP安装，弹出“未安装打印机驱动程序。&nbsp; 文件所在的卷已被外部更改，因此打开的文件不再有效。”&nbsp; &nbsp;注：杀毒软件已关闭，防火墙也关了。C盘有足够空间</P> Tue, 13 May 2025 02:15:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/136nw-qu-dong-an-zhuang/m-p/1343788#M94703 陆YZ 2025-05-13T02:15:03Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/136nw-qu-dong-an-zhuang/m-p/1343794#M94704 <P>您好</P> <P>请在打印机就绪时，按打印机控制面板上的 （菜单）...按钮，选择Network &gt; Network 配置，网络配置报告，ok</P> <P>然后发图片给我。</P> <P>同时，请提供电脑的ip地址，子网掩码，网关，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑IP地址方法.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121819i4458BC6ABB353B38/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑IP地址方法.jpg" alt="查询电脑IP地址方法.jpg" /></span></P> <P> </P> Tue, 13 May 2025 02:27:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/136nw-qu-dong-an-zhuang/m-p/1343794#M94704 双鱼座鲨鱼 2025-05-13T02:27:32Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/136nw-qu-dong-an-zhuang/m-p/1345739#M94846 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="37ba4127cc6f79da20a98a9370efcf9e_compress.jpg" style="width: 360px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/122321i309C0FB51F25381E/image-size/large?v=v2&amp;px=999" role="button" title="37ba4127cc6f79da20a98a9370efcf9e_compress.jpg" alt="37ba4127cc6f79da20a98a9370efcf9e_compress.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="企业微信截图_17484207508821.png" style="width: 424px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/122323iC2A9DF5ECC86FDE2/image-size/large?v=v2&amp;px=999" role="button" title="企业微信截图_17484207508821.png" alt="企业微信截图_17484207508821.png" /></span></P> Wed, 28 May 2025 08:26:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/136nw-qu-dong-an-zhuang/m-p/1345739#M94846 陆YZ 2025-05-28T08:26:32Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/136nw-qu-dong-an-zhuang/m-p/1345850#M94849 <P>您好</P> <P>感谢配合</P> <P>请打印打印机设置为dhcp后，重新打印网络配置页。</P> <P>如果打印机可以自动获取到一个可用ip，请重新安装打印机驱动并搜索打印机测试，谢谢。</P> Thu, 29 May 2025 05:29:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/136nw-qu-dong-an-zhuang/m-p/1345850#M94849 双鱼座鲨鱼 2025-05-29T05:29:34Z