https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351568#M95110 <P>各位大神：公司新配的内网计算机采用了麒麟操作系统，打印机可以使用，但提示扫描功能无法使用，在官网支持库里面没有找到linux操作系统的驱动和程序，寻求技术支持和帮助。</P> Wed, 09 Jul 2025 09:01:49 GMT 梅雨林风 2025-07-09T09:01:49Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351568#M95110 <P>各位大神：公司新配的内网计算机采用了麒麟操作系统，打印机可以使用，但提示扫描功能无法使用，在官网支持库里面没有找到linux操作系统的驱动和程序，寻求技术支持和帮助。</P> Wed, 09 Jul 2025 09:01:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351568#M95110 梅雨林风 2025-07-09T09:01:49Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351576#M95114 <P>您好</P> <P>请登录知识树：</P> <P><A href="https://hpitree.hphcclub.com/pages/information/driversDownload" target="_blank">https://hpitree.hphcclub.com/pages/information/driversDownload</A></P> <P>匹配并安装hplip，谢谢。</P> Wed, 09 Jul 2025 09:13:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351576#M95114 双鱼座鲨鱼 2025-07-09T09:13:58Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351583#M95116 <P>内网计算机，无法登录外网使用。能提供下载的链接吗？</P><P>通过外网机链接你提供的链接，提示服务器链接超时，无法进入。</P> Wed, 09 Jul 2025 10:03:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351583#M95116 梅雨林风 2025-07-09T10:03:23Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351610#M95121 <P>您好</P> <P>需要通过硬件及系统进行匹配。</P> <P>麻烦找一台可以连接外网的电脑，操作过程中遇到问题，请提供操作截图，以便帮助到您，谢谢。</P> Wed, 09 Jul 2025 14:16:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351610#M95121 双鱼座鲨鱼 2025-07-09T14:16:47Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351627#M95122 <P><SPAN>内网计算机无法连到外网使用，其他的计算机均为Windows系统。</SPAN></P> Thu, 10 Jul 2025 00:50:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351627#M95122 梅雨林风 2025-07-10T00:50:27Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351630#M95123 <P>您好</P> <P>请先找一台能上网的设备，登录楼上的link下载驱动后，通过u盘 copy即可。</P> <P>&nbsp;</P> Thu, 10 Jul 2025 01:06:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1351630#M95123 双鱼座鲨鱼 2025-07-10T01:06:47Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352161#M95139 <P>下载的驱动装上后，HP UI扫描只发现了打印和传真，未能发现扫描和复印功能</P> Fri, 11 Jul 2025 06:26:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352161#M95139 梅雨林风 2025-07-11T06:26:24Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352164#M95140 <P>您好</P> <P>请参考附件中的方法，谢谢。</P> Fri, 11 Jul 2025 07:11:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352164#M95140 双鱼座鲨鱼 2025-07-11T07:11:11Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352179#M95141 <P>扫描不到，界面直接闪退了</P> Fri, 11 Jul 2025 09:05:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352179#M95141 梅雨林风 2025-07-11T09:05:17Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352192#M95142 <P>您好</P> <P>请问是点击扫描点不开，还是打开扫描后，选择打印机再点击扫描闪退？</P> <P>&nbsp;</P> Fri, 11 Jul 2025 10:49:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352192#M95142 双鱼座鲨鱼 2025-07-11T10:49:19Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352576#M95155 <P>扫描后，UI程序闪退</P> Wed, 16 Jul 2025 02:07:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352576#M95155 梅雨林风 2025-07-16T02:07:37Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352617#M95158 <P>您好</P> <P>麻烦提供操作系统具体版本号及硬件配置信息。</P> <P>同时，请提示扫描操作过程截图，以便确认问题，谢谢。</P> Wed, 16 Jul 2025 05:29:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352617#M95158 双鱼座鲨鱼 2025-07-16T05:29:58Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352634#M95159 <P>银河麒麟桌面操作系数V10（SP1）<BR />版本号2403<BR />内核5.4.18-116-generic<BR />CPU Hygon C86-3G</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250716143424_26.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124422iA0BB699061CB739D/image-size/medium?v=v2&amp;px=400" role="button" title="微信图片_20250716143424_26.jpg" alt="微信图片_20250716143424_26.jpg" /></span></P><P><BR />桌面 UKUI</P><P>&nbsp;</P><P>系统自带的扫描，启动后10秒闪退了。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250716143429_25.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124423iD5C3A5D09BA48FF1/image-size/medium?v=v2&amp;px=400" role="button" title="微信图片_20250716143429_25.jpg" alt="微信图片_20250716143429_25.jpg" /></span></P><P>  </P><P>HP UI扫描不能正常启动。</P> Wed, 16 Jul 2025 06:35:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352634#M95159 梅雨林风 2025-07-16T06:35:23Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352707#M95160 <P>您好</P> <P>请在应用商店下载并安装：<STRONG>XSane</STRONG></P> <P>请用<STRONG>XSane测试扫描，谢谢。</STRONG></P> Wed, 16 Jul 2025 12:03:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352707#M95160 双鱼座鲨鱼 2025-07-16T12:03:17Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352763#M95162 <P>你的建议是更换操作系统吗？</P> Thu, 17 Jul 2025 00:40:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352763#M95162 梅雨林风 2025-07-17T00:40:11Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352800#M95167 <P>您好</P> <P>建议在麒麟商店搜索，下载并安装<STRONG>XSane，然后通过XSane测试扫描，谢谢。</STRONG></P> Thu, 17 Jul 2025 02:57:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352800#M95167 双鱼座鲨鱼 2025-07-17T02:57:46Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352948#M95184 <P>内网计算机，无法在外网搜索XSane程序</P> Fri, 18 Jul 2025 02:37:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352948#M95184 梅雨林风 2025-07-18T02:37:57Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352977#M95191 <P>您好</P> <P>建议删除之前安装的重新安装hplip，通过u盘重新copy&nbsp; &nbsp;hplip到不能上网的电脑，重新安装测试。</P> <P>如果问题依旧，请通过u盘重新copy&nbsp; <SPAN>XSane</SPAN>到不能上网的电脑测试，谢谢。</P> Fri, 18 Jul 2025 05:56:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/shei-youHP-PageWide-Pro-577dw-duo-gong-neng-da-yin-ji-delinux-qu-dong-cheng-xu-he-xiang-guan-ruan-jian/m-p/1352977#M95191 双鱼座鲨鱼 2025-07-18T05:56:56Z