https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1354356#M95240 <P>本来是无线连着的，中途断开了，电脑看一直是脱机状态，就把打印机设备啥的删了重新安装；</P><P>但是HPEasyStart_17_1_16.exe一直在检查软件需求，</P><P>后来改下HPEasyStart-16.2.4-DJ2700_51_4_4865_Webpack.exe能安装了，但是永远没办法无线连接，一直找不到设备，只能找到usb链接的。</P><P>但是打印打印机信息页，WiFi是正常连的，跟电脑是同一个，IP地址也有，在HP smart上通过ip查找也找不到。</P><P>打印机usb只能连一台，但是我需要无线连的这台不方便一直插着usb……</P><P>到底是为啥找不到，电脑也重启好几次了。</P> Wed, 30 Jul 2025 07:37:46 GMT 上元霄雪 2025-07-30T07:37:46Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1354356#M95240 <P>本来是无线连着的，中途断开了，电脑看一直是脱机状态，就把打印机设备啥的删了重新安装；</P><P>但是HPEasyStart_17_1_16.exe一直在检查软件需求，</P><P>后来改下HPEasyStart-16.2.4-DJ2700_51_4_4865_Webpack.exe能安装了，但是永远没办法无线连接，一直找不到设备，只能找到usb链接的。</P><P>但是打印打印机信息页，WiFi是正常连的，跟电脑是同一个，IP地址也有，在HP smart上通过ip查找也找不到。</P><P>打印机usb只能连一台，但是我需要无线连的这台不方便一直插着usb……</P><P>到底是为啥找不到，电脑也重启好几次了。</P> Wed, 30 Jul 2025 07:37:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1354356#M95240 上元霄雪 2025-07-30T07:37:46Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1354366#M95241 <P>您电脑打开浏览器输入打印机的IP地址看看能不能访问，如果能访问说明同一网段，不能访问说明不在同一网段</P> Wed, 30 Jul 2025 08:21:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1354366#M95241 荟智怡 2025-07-30T08:21:40Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1354381#M95242 <P>电脑浏览器不行，为啥呢，明明就是同一个WiFi啊<span class="lia-unicode-emoji" title=":哭泣猫脸:">😿</span></P> Wed, 30 Jul 2025 08:48:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1354381#M95242 上元霄雪 2025-07-30T08:48:55Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1354933#M95280 <P>您好</P> <P>请在打印机就绪时，按打印机面板上的信息键（字母&nbsp; i ），打印机会打印信息页。</P> <P>然后请将打印出的信息页发图片给我，以便确认问题，谢谢。</P> Mon, 04 Aug 2025 06:07:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1354933#M95280 双鱼座鲨鱼 2025-08-04T06:07:00Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1355033#M95286 <P>我现在是USB链接的状态。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机信息页.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124991i1D37FD5AB9DB1218/image-size/medium?v=v2&amp;px=400" role="button" title="打印机信息页.jpg" alt="打印机信息页.jpg" /></span></P> Tue, 05 Aug 2025 01:31:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1355033#M95286 上元霄雪 2025-08-05T01:31:00Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1355256#M95301 <P>您好</P> <P>从上图看，打印机无线状态是正常的。</P> <P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P> <P>右击它--打印机属性--端口。</P> <P>找到前面带√号的端口。</P> <P>1 如果使用usb方式连接，请关闭无线后，选择usb类型的端口后，重新测试打印</P> <P>2 如果使用无线方式连接，请插下usb线，电脑上点击添加端口--standard tcp/ip--输入打印机ip地址</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1754463496802.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125051iBAF18F3F8E8485B4/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1754463496802.png" alt="_0-1754463496802.png" /></span></P> <P>下一步，下一步，直到完成，然后再重新测试打印，谢谢。</P> <P>&nbsp;</P> Wed, 06 Aug 2025 06:58:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1355256#M95301 双鱼座鲨鱼 2025-08-06T06:58:33Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1357301#M95391 <P>你好，我现在打印机连上了，但是今天突然不能打印东西了，前几天还好好的。</P><P>现在就是可以扫描文件，也能通过HP Smart以及Deskjet2700 series打印一些测试、诊断页面（但是打印速度很慢）。</P><P>但就是系统设置里，打印机和扫描仪上，显示脱机。</P><P>这几天就前天用USB线给另一台打印机连了一下，其他没做什么，今天突然发现就脱机了。难道是不能同时连两台吗？之前因为另一位同事请假一直没有试过同时连两台。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1755657653743.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125584iAB74C5B4A2061DF4/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1755657653743.png" alt="_0-1755657653743.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Wed, 20 Aug 2025 02:44:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1357301#M95391 上元霄雪 2025-08-20T02:44:42Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1357326#M95395 <P>您好</P> <P>请重新打印信息页，确认打印机ip地址是否发生了变化。</P> <P>同时，请在电脑上打开控制面板--设备和打印机--找到打印机图标。&nbsp;</P> <P>右击它--打印机属性--端口。</P> <P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Wed, 20 Aug 2025 06:14:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1357326#M95395 双鱼座鲨鱼 2025-08-20T06:14:21Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1358676#M95433 <P>你好，wifi和设备IP都没变，打印机端口是这个：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1756714863067.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125920i5CADE4010A37FF86/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1756714863067.png" alt="_0-1756714863067.png" /></span></P><P><span class="lia-unicode-emoji" title=":流汗沮丧:">😓</span>我们靠USB和重装撑了几天，今天又断了……这次没有同时开两台电脑，就是突然一个周末过去回来上班发现自己脱机了……</P> Mon, 01 Sep 2025 08:29:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1358676#M95433 上元霄雪 2025-09-01T08:29:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1358685#M95434 <P>您好</P> <P>请重新打印信息页，发图片给我，以便确认问题，谢谢。</P> Mon, 01 Sep 2025 10:56:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Deskjet-2720-wu-xian-lian-jie-bu-shang-yi-zhi-zhao-bu-dao-she-bei/m-p/1358685#M95434 双鱼座鲨鱼 2025-09-01T10:56:34Z