https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1358522#M95428 <P>hp4825打印扫描一体机，可以安装打印机，但是USB安装扫描仪不成功，识别不到扫描。</P><P>使用HP Smart采用无线网络连接可以使用扫描功能。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="randyluo_0-1756551467146.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125882i41955E7C45BF57CD/image-size/medium?v=v2&amp;px=400" role="button" title="randyluo_0-1756551467146.png" alt="randyluo_0-1756551467146.png" /></span>USB连接不到扫描仪</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="randyluo_1-1756551506285.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125883i891419857162C6FD/image-size/medium?v=v2&amp;px=400" role="button" title="randyluo_1-1756551506285.png" alt="randyluo_1-1756551506285.png" /></span>无线网络连接可以识别连接扫描</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 30 Aug 2025 10:58:56 GMT randyluo 2025-08-30T10:58:56Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1358522#M95428 <P>hp4825打印扫描一体机，可以安装打印机，但是USB安装扫描仪不成功，识别不到扫描。</P><P>使用HP Smart采用无线网络连接可以使用扫描功能。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="randyluo_0-1756551467146.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125882i41955E7C45BF57CD/image-size/medium?v=v2&amp;px=400" role="button" title="randyluo_0-1756551467146.png" alt="randyluo_0-1756551467146.png" /></span>USB连接不到扫描仪</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="randyluo_1-1756551506285.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125883i891419857162C6FD/image-size/medium?v=v2&amp;px=400" role="button" title="randyluo_1-1756551506285.png" alt="randyluo_1-1756551506285.png" /></span>无线网络连接可以识别连接扫描</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 30 Aug 2025 10:58:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1358522#M95428 randyluo 2025-08-30T10:58:56Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1358533#M95429 <P>您好</P> <P><SPAN>如果电脑上只安装了一台打印机，请打开电脑的</SPAN>C:\Windows\System32\spool\drivers\x64\3<SPAN>，删除</SPAN>3<SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</SPAN></P> <P><SPAN>如果问题依旧，请清空电脑上的临时文件夹（</SPAN>temp<SPAN>），关闭</SPAN>/<SPAN>卸载电脑上的防御软件（例如：</SPAN>360<SPAN>软件），再重新安装打印机完整版驱动测试。</SPAN></P> Sat, 30 Aug 2025 14:28:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1358533#M95429 双鱼座鲨鱼 2025-08-30T14:28:56Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1358974#M95439 <P>还安装了其他打印机怎么处理？</P> Wed, 03 Sep 2025 03:59:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1358974#M95439 randyluo 2025-09-03T03:59:30Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1358982#M95440 <P>您好</P> <P>请在电脑上搜索：windows传真和扫描。</P> <P>打开windows传真和扫描后，点击左上角的&nbsp; 新扫描，测试扫描功能是否正常。</P> <P>谢谢</P> Wed, 03 Sep 2025 05:45:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1358982#M95440 双鱼座鲨鱼 2025-09-03T05:45:15Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359007#M95443 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="randyluo_0-1756882566905.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126003i734701E45D25626D/image-size/medium?v=v2&amp;px=400" role="button" title="randyluo_0-1756882566905.png" alt="randyluo_0-1756882566905.png" /></span></P><P>检测不到扫描仪</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="randyluo_1-1756882595582.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126004iEF61CB326D65663C/image-size/medium?v=v2&amp;px=400" role="button" title="randyluo_1-1756882595582.png" alt="randyluo_1-1756882595582.png" /></span></P><P>设备管理器里显示未知</P> Wed, 03 Sep 2025 06:56:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359007#M95443 randyluo 2025-09-03T06:56:50Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359102#M95455 <P>您好</P> <P>请删除hp deskjet 4825打印机驱动及软件后，重启电脑。</P> <P>然后再重新安装hp deskjet 4825打印机完整版驱动测试，谢谢。</P> Thu, 04 Sep 2025 02:33:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359102#M95455 双鱼座鲨鱼 2025-09-04T02:33:27Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359715#M95513 <P>重新安装无数次，还是一样</P> Tue, 09 Sep 2025 11:59:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359715#M95513 randyluo 2025-09-09T11:59:37Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359770#M95520 <P>您好</P> <P>请下载并安装hp easy start：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL96741/HPEasyStart_17_1_16.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL96741/HPEasyStart_17_1_16.exe</A></P> <P>通过hp easy start更新并下载并安装打印机完整版驱动后，再重新测试。</P> <P>注：请通过windows传真和扫描/hp scan/hp smart分别测试扫描，谢谢。</P> Wed, 10 Sep 2025 03:17:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359770#M95520 双鱼座鲨鱼 2025-09-10T03:17:54Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359958#M95545 <P>链接找不到</P> Thu, 11 Sep 2025 02:28:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359958#M95545 randyluo 2025-09-11T02:28:52Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359963#M95546 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="randyluo_0-1757557941153.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126262iBD20306D074C66CA/image-size/medium?v=v2&amp;px=400" role="button" title="randyluo_0-1757557941153.png" alt="randyluo_0-1757557941153.png" /></span></P><P><SPAN>官网下载的hp easy start13.6.5一直是这种状态</SPAN></P> Thu, 11 Sep 2025 02:33:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1359963#M95546 randyluo 2025-09-11T02:33:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1360000#M95548 <P>您好</P> <P>请问目前使用的电脑上同台安装了几台一体机？</P> <P>分别都是什么型号？</P> <P>谢谢</P> Thu, 11 Sep 2025 03:29:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1360000#M95548 双鱼座鲨鱼 2025-09-11T03:29:09Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1360029#M95553 <P>安装了另外一台理光打印机MP C3003</P> Thu, 11 Sep 2025 07:04:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1360029#M95553 randyluo 2025-09-11T07:04:40Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1360103#M95554 <P>您好</P> <P>建议删除电脑上安装的所有打印机驱动及软件后，重启电脑。</P> <P>然后安装hp deskjet 4825完 整版驱动测试后，再重新测试打印/扫描，谢谢。</P> Thu, 11 Sep 2025 09:50:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp4825an-zhuang-bu-le-sao-miao-yi/m-p/1360103#M95554 双鱼座鲨鱼 2025-09-11T09:50:42Z