https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370319#M96152 <P>使用的是windows 10操作系统，添加打印机后，在线下载并安装驱动 （Full_webpack-46.4.2644-LJM 14-M17-UWL_Full Webpack),打印机仍然无法正常工作。</P><P>提示错误为：打印机驱动未安装</P><P>截图如下：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机硬件信息" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129328i0A28820E07570E43/image-size/large?v=v2&amp;px=999" role="button" title="3.jpg" alt="打印机硬件信息" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机硬件信息</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机属性信息" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129329i8379EFFEB50EF530/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="打印机属性信息" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机属性信息</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="添加打印机" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129327iA958B367BC6D0AB1/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="添加打印机" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">添加打印机</span></span></P> Tue, 02 Dec 2025 03:34:59 GMT 2018乔乔 2025-12-02T03:34:59Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370319#M96152 <P>使用的是windows 10操作系统，添加打印机后，在线下载并安装驱动 （Full_webpack-46.4.2644-LJM 14-M17-UWL_Full Webpack),打印机仍然无法正常工作。</P><P>提示错误为：打印机驱动未安装</P><P>截图如下：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机硬件信息" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129328i0A28820E07570E43/image-size/large?v=v2&amp;px=999" role="button" title="3.jpg" alt="打印机硬件信息" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机硬件信息</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机属性信息" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129329i8379EFFEB50EF530/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="打印机属性信息" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机属性信息</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="添加打印机" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129327iA958B367BC6D0AB1/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="添加打印机" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">添加打印机</span></span></P> Tue, 02 Dec 2025 03:34:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370319#M96152 2018乔乔 2025-12-02T03:34:59Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370328#M96153 <P>您好</P> <P>请在电脑上打开控制面板，再打开设备和打印机选项。</P> <P>以上操作请截图并发图片给我，以便确认问题，谢谢。</P> Tue, 02 Dec 2025 04:34:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370328#M96153 双鱼座鲨鱼 2025-12-02T04:34:25Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370342#M96154 <P>设备与打印机界面显示该驱动缺少（第一张截图下方status：driver is unavailable)，也同时附上了打印机属性。</P><P>从打印机和扫描仪界面来看，也找不到该打印机，不知道问题出在那里</P><P>请大神指导</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20251202141512_6_6.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129335iBB9415155A2EE07C/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20251202141512_6_6.jpg" alt="微信图片_20251202141512_6_6.jpg" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129331i7BB331E6804F0F7E/image-size/large?v=v2&amp;px=999" role="button" title="7.jpg" alt="7.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129332i934B4040958DD626/image-size/large?v=v2&amp;px=999" role="button" title="6.jpg" alt="6.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129334i437355A490C9C9B7/image-size/large?v=v2&amp;px=999" role="button" title="5.jpg" alt="5.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129333i03CF563913521C4F/image-size/large?v=v2&amp;px=999" role="button" title="4.jpg" alt="4.jpg" /></span></P> Tue, 02 Dec 2025 06:17:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370342#M96154 2018乔乔 2025-12-02T06:17:49Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370362#M96155 <P>您好</P> <P>请按下图步骤操作，发图片给我，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1764661286438.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129342i8825C6B9291296D7/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1764661286438.png" alt="_0-1764661286438.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1764661328898.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129343iDF89C4FCA1ACB463/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1764661328898.png" alt="_1-1764661328898.png" /></span></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1764661371678.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129344iE267446BB2D3C78D/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1764661371678.png" alt="_2-1764661371678.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 02 Dec 2025 07:43:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370362#M96155 双鱼座鲨鱼 2025-12-02T07:43:30Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370368#M96156 <P>图片二是设备和打印机，</P><P>图片一是打印机属性</P><P>&nbsp;</P><P><FONT color="#FF00FF"><STRONG>在打印机属性中没有显示打印机端口的照片</STRONG></FONT></P><P>请指导下一步</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="设备和打印机" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129346iEB48392615EDFEE1/image-size/large?v=v2&amp;px=999" role="button" title="7.jpg" alt="设备和打印机" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">设备和打印机</span></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机属性" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129347iE6E591084C80DC6D/image-size/large?v=v2&amp;px=999" role="button" title="6.jpg" alt="打印机属性" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机属性</span></span></P> Tue, 02 Dec 2025 08:35:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370368#M96156 2018乔乔 2025-12-02T08:35:50Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370391#M96157 <P>您好</P> <P>感谢配合</P> <P>请重新下载并安装：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LJ/M15/Full_Webpack-46.4.2644-LJM14-M17_UWL_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/LJ/M15/Full_Webpack-46.4.2644-LJM14-M17_UWL_Full_Webpack.exe</A>&nbsp;</P> <P>下载，安装及测试过程中遇到问题请及时追问，谢谢</P> Tue, 02 Dec 2025 14:04:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1370391#M96157 双鱼座鲨鱼 2025-12-02T14:04:55Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1372286#M96308 <P>已经下载安装了但是系统自带的无法删除</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1766122122926.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129905i8B2F1C955255CD50/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1766122122926.png" alt="_0-1766122122926.png" /></span></P><P>&nbsp;</P> Fri, 19 Dec 2025 05:28:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1372286#M96308 临川惠州 2025-12-19T05:28:51Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1372288#M96309 <P>您好</P> <P>请具体描述遇到的问题，以便帮助到您，谢谢。</P> Fri, 19 Dec 2025 05:39:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1372288#M96309 双鱼座鲨鱼 2025-12-19T05:39:13Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1372289#M96310 <P>已经下载你推荐的驱动，但是默认的还是系统自带的且无法删除，要怎么处理</P> Fri, 19 Dec 2025 05:42:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1372289#M96310 临川惠州 2025-12-19T05:42:37Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1372290#M96311 <P>您好</P> <P>请问您的打印机是323吗？请在原贴上追问。</P> <P>323和14-17驱动是不通用的。</P> <P>不同问题，请不要跟贴，谢谢。</P> Fri, 19 Dec 2025 05:50:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/an-zhuang-qu-dong-hou-reng-ran-wu-fa-da-yin/m-p/1372290#M96311 双鱼座鲨鱼 2025-12-19T05:50:04Z