https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372024#M96270 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132505026.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129837iC21F2FD15809BAE3/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132505026.jpg" alt="360截图20251217132505026.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132604820.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129835iDC7CD84D070A1761/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132604820.jpg" alt="360截图20251217132604820.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132634432.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129836i84AF5B9065FC1D31/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132634432.jpg" alt="360截图20251217132634432.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132719724.jpg" style="width: 474px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129834iA04F40D4A8B7A077/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132719724.jpg" alt="360截图20251217132719724.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132728177.jpg" style="width: 502px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129839iC6CA063935320E2E/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132728177.jpg" alt="360截图20251217132728177.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132744796.jpg" style="width: 473px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129838i9697F2C6D49A890B/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132744796.jpg" alt="360截图20251217132744796.jpg" /></span></P> Wed, 17 Dec 2025 05:28:46 GMT 空闲者 2025-12-17T05:28:46Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372024#M96270 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132505026.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129837iC21F2FD15809BAE3/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132505026.jpg" alt="360截图20251217132505026.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132604820.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129835iDC7CD84D070A1761/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132604820.jpg" alt="360截图20251217132604820.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132634432.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129836i84AF5B9065FC1D31/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132634432.jpg" alt="360截图20251217132634432.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132719724.jpg" style="width: 474px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129834iA04F40D4A8B7A077/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132719724.jpg" alt="360截图20251217132719724.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132728177.jpg" style="width: 502px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129839iC6CA063935320E2E/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132728177.jpg" alt="360截图20251217132728177.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217132744796.jpg" style="width: 473px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129838i9697F2C6D49A890B/image-size/large?v=v2&amp;px=999" role="button" title="360截图20251217132744796.jpg" alt="360截图20251217132744796.jpg" /></span></P> Wed, 17 Dec 2025 05:28:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372024#M96270 空闲者 2025-12-17T05:28:46Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372026#M96271 <P>您好</P> <P>请重启打印机测试。</P> <P>如果问题依旧，请在hp smart中点击&nbsp; 打印机设置--高级。</P> <P>进入打印机主页后，截图事件日志，发图片给我，以便确认问题，谢谢。</P> Wed, 17 Dec 2025 05:51:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372026#M96271 双鱼座鲨鱼 2025-12-17T05:51:02Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372028#M96272 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217135909313.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129840iFD24E6802CA7D0D8/image-size/medium?v=v2&amp;px=400" role="button" title="360截图20251217135909313.jpg" alt="360截图20251217135909313.jpg" /></span></P><P> </P> Wed, 17 Dec 2025 05:59:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372028#M96272 空闲者 2025-12-17T05:59:52Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372033#M96273 <P>您好</P> <P>请重启打印机，重启电脑后，再点击：设备状态和耗材状态，发图片给我，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1765953458806.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129842iD67430D5EAFB7810/image-size/large?v=v2&amp;px=999" role="button" title="_0-1765953458806.png" alt="_0-1765953458806.png" /></span></P> <P>如果问题依旧，请复位打印机：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1765953769177.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129843i0F7571775A2B79AB/image-size/large?v=v2&amp;px=999" role="button" title="_1-1765953769177.png" alt="_1-1765953769177.png" /></span></P> <P>再点击：设备状态和耗材状态，发图片给我，谢谢。</P> Wed, 17 Dec 2025 06:43:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372033#M96273 双鱼座鲨鱼 2025-12-17T06:43:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372036#M96274 <P>恢复键在哪？</P> Wed, 17 Dec 2025 06:58:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372036#M96274 空闲者 2025-12-17T06:58:35Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372041#M96275 <P>您好</P> <P>恢复键就是那个下箭头，谢谢。</P> Wed, 17 Dec 2025 07:06:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372041#M96275 双鱼座鲨鱼 2025-12-17T07:06:58Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372050#M96278 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217152657942.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129850i6186F16BB291D245/image-size/medium?v=v2&amp;px=400" role="button" title="360截图20251217152657942.jpg" alt="360截图20251217152657942.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20251217152711142.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129851i254D6BCAF11CE05A/image-size/medium?v=v2&amp;px=400" role="button" title="360截图20251217152711142.jpg" alt="360截图20251217152711142.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1765956465896.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129852iCE8259A3C889093D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1765956465896.jpeg" alt="_0-1765956465896.jpeg" /></span></P><P>&nbsp;</P><P>  </P> Wed, 17 Dec 2025 07:27:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372050#M96278 空闲者 2025-12-17T07:27:50Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372057#M96280 <P>您好</P> <P>请先确认脱机打印是否正常：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1765963600014.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129854i7D5F215241165006/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1765963600014.png" alt="_0-1765963600014.png" /></span></P> <P>如果脱机打印正常，请在电脑桌面上单击开始-运行，或在键盘上按win ＋ R，在弹出的“运行”框中输入spool，确认并打开服务，找到其中PRINTERS文件夹，打开并清空其中的文件，重启电脑，重新测试。</P> <P>如果问题依旧，有条件建议更换其它电脑，重新安装打印机驱动，再重新测试，谢谢。</P> <P>&nbsp;</P> Wed, 17 Dec 2025 09:27:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/TANK-1020-wu-fa-da-yin/m-p/1372057#M96280 双鱼座鲨鱼 2025-12-17T09:27:17Z