https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372542#M96337 <P>之前打印机是正常使用的，大概有两周没使用，然后WPS无法正常连接打印机，于是删除驱动进行重装驱动，分别尝试从HP Smart、官网驱动页（<A href="https://support.hp.com/cn-zh/drivers/hp-smart-tank-590-all-in-one-series/model/2102170397）" target="_blank">https://support.hp.com/cn-zh/drivers/hp-smart-tank-590-all-in-one-series/model/2102170397）</A>上的“HP Smart Tank 580-590 EasyStart 打印机设置软件（驱动程序安装无需互联网连接）57.2.1673（文件名Full_Webpack-57.2.1673-ST580-590_Full_Webpack.exe）”、“<SPAN>HP Easy Start Printer Setup 软件（驱动程序安装需要互联网连接）</SPAN>17.3.14（文件名HPEasyStart_17_3_14.exe）”进行安装，皆在Windows设置——打印机和扫描仪中显示“驱动程序无法使用”</P><P>操作系统：</P><P>版本 Windows 10 专业工作站版<BR />版本号 22H2<BR />安装日期 ‎2025/‎6/‎22<BR />操作系统内部版本 19045.2965<BR />体验 Windows Feature Experience Pack 1000.19041.1000.0<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234624.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129968iB16B48F53654D094/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234624.png" alt="屏幕截图 2025-12-21 234624.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234737.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129969i454031F05BB20252/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234737.png" alt="屏幕截图 2025-12-21 234737.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234750.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129970i67CED493BCB826AD/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234750.png" alt="屏幕截图 2025-12-21 234750.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234722.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129971i1BC6281B410160C8/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234722.png" alt="屏幕截图 2025-12-21 234722.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234806.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129972iEB68C9B308FEFE94/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234806.png" alt="屏幕截图 2025-12-21 234806.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234837.png" style="width: 644px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129973i3DF63160B9F9FAB1/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234837.png" alt="屏幕截图 2025-12-21 234837.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234849.png" style="width: 644px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129974iC3B67D8025DD00DC/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234849.png" alt="屏幕截图 2025-12-21 234849.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234901.png" style="width: 644px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129975iAE853499516584C0/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234901.png" alt="屏幕截图 2025-12-21 234901.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 235208.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129976i33BF9B306104B094/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 235208.png" alt="屏幕截图 2025-12-21 235208.png" /></span></P><P>&nbsp;</P><P>我看到有的帖子中工程师要求提供“</P><P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。”</P><P>但是控制面板中没有“打印机属性”，所以如果需要，我无法提供</P> Sun, 21 Dec 2025 15:54:58 GMT Hanson_ 2025-12-21T15:54:58Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372542#M96337 <P>之前打印机是正常使用的，大概有两周没使用，然后WPS无法正常连接打印机，于是删除驱动进行重装驱动，分别尝试从HP Smart、官网驱动页（<A href="https://support.hp.com/cn-zh/drivers/hp-smart-tank-590-all-in-one-series/model/2102170397）" target="_blank">https://support.hp.com/cn-zh/drivers/hp-smart-tank-590-all-in-one-series/model/2102170397）</A>上的“HP Smart Tank 580-590 EasyStart 打印机设置软件（驱动程序安装无需互联网连接）57.2.1673（文件名Full_Webpack-57.2.1673-ST580-590_Full_Webpack.exe）”、“<SPAN>HP Easy Start Printer Setup 软件（驱动程序安装需要互联网连接）</SPAN>17.3.14（文件名HPEasyStart_17_3_14.exe）”进行安装，皆在Windows设置——打印机和扫描仪中显示“驱动程序无法使用”</P><P>操作系统：</P><P>版本 Windows 10 专业工作站版<BR />版本号 22H2<BR />安装日期 ‎2025/‎6/‎22<BR />操作系统内部版本 19045.2965<BR />体验 Windows Feature Experience Pack 1000.19041.1000.0<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234624.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129968iB16B48F53654D094/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234624.png" alt="屏幕截图 2025-12-21 234624.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234737.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129969i454031F05BB20252/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234737.png" alt="屏幕截图 2025-12-21 234737.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234750.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129970i67CED493BCB826AD/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234750.png" alt="屏幕截图 2025-12-21 234750.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234722.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129971i1BC6281B410160C8/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234722.png" alt="屏幕截图 2025-12-21 234722.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234806.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129972iEB68C9B308FEFE94/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234806.png" alt="屏幕截图 2025-12-21 234806.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234837.png" style="width: 644px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129973i3DF63160B9F9FAB1/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234837.png" alt="屏幕截图 2025-12-21 234837.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234849.png" style="width: 644px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129974iC3B67D8025DD00DC/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234849.png" alt="屏幕截图 2025-12-21 234849.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 234901.png" style="width: 644px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129975iAE853499516584C0/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 234901.png" alt="屏幕截图 2025-12-21 234901.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-21 235208.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129976i33BF9B306104B094/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-21 235208.png" alt="屏幕截图 2025-12-21 235208.png" /></span></P><P>&nbsp;</P><P>我看到有的帖子中工程师要求提供“</P><P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。”</P><P>但是控制面板中没有“打印机属性”，所以如果需要，我无法提供</P> Sun, 21 Dec 2025 15:54:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372542#M96337 Hanson_ 2025-12-21T15:54:58Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372544#M96338 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-22 001122.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129977i69C9D41F89C95A9E/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-22 001122.png" alt="屏幕截图 2025-12-22 001122.png" /></span></P> Sun, 21 Dec 2025 16:12:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372544#M96338 Hanson_ 2025-12-21T16:12:08Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372546#M96339 <P>我看到有帖子说“</P><P>1 下载驱动并解压成一个文件夹<BR />2 手动添加hp laserjet p1100驱动</P><P>控制面板——设备和打印机——添加打印机——我需要的打印机不在列表中——通过手动——使用以下端口——端口选择usb002 ——从磁盘安装——浏览到打印机驱动文件夹选.inf后缀文件——打开，确定——下一步直到完成”</P><P>这个方法对我无效，这会显示“配置注册表数据库损坏”</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-22 001602.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129978i161070E1F0F03643/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-22 001602.png" alt="屏幕截图 2025-12-22 001602.png" /></span></P> Sun, 21 Dec 2025 16:18:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372546#M96339 Hanson_ 2025-12-21T16:18:23Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372569#M96340 <P>您好！</P> <P>针对打印机故障，建议您按照以下步骤逐步排查操作：</P> <P>若您的电脑上只安装了一台打印机，请先打开文件资源管理器，找到路径&nbsp;C:\Windows\System32\spool\drivers\x64\3，将该文件夹里的所有文件删除。<BR />麻烦您再做两步操作：一是清空临时文件夹，您可以按下 Win+R 键，输入 % temp% 并回车，删除文件夹内的所有文件；二是暂时关闭或卸载电脑中的防御软件（比如 360 系列软件）。完成后，重新安装打印机完整版驱动测试。</P> <P>谢谢</P> Mon, 22 Dec 2025 02:06:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372569#M96340 双鱼座鲨鱼 2025-12-22T02:06:43Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372688#M96351 <P>已经按照您说的做了，但依旧显示</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-22 205138.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130019iA93BEB3223BA97A4/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-22 205138.png" alt="屏幕截图 2025-12-22 205138.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-22 205126.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130018iEA501C3214D5DE24/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-22 205126.png" alt="屏幕截图 2025-12-22 205126.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-12-22 205319.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130020iA3D9CA6F3AA4FA48/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-12-22 205319.png" alt="屏幕截图 2025-12-22 205319.png" /></span></P><P>而且我发现我的安卓手机上可以通过“HP”应用进行正常打印（之前手机连接过打印机），但电脑却不行</P> Mon, 22 Dec 2025 12:54:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372688#M96351 Hanson_ 2025-12-22T12:54:58Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372733#M96355 <P>您好<BR />您可以通过hp deskjet 1000驱动替换的方式测试一下。<BR />方法：<BR />1 下载 hp deskjet 1000 驱动并解压<BR />2 在电脑上打开 设备和打印机-添加打印机-我需要的打印机未被列出-手动添加-选择添加端口（standard tcp/ip--输入打印机ip地址192.168.0.100 ）-下一步-从磁盘安装-浏览-找到解压好的文件夹（选择任意一个*.inf文件）安装即可。</P> <P>hp deskjet 1000驱动下载链接：&nbsp;</P> <P><A href="https://ftp.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 23 Dec 2025 06:11:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1372733#M96355 双鱼座鲨鱼 2025-12-23T06:11:47Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1377080#M96746 <P>这没有用，并显示失败</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2026-01-30 145408.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/131497i9758FC7FB23E40E4/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2026-01-30 145408.png" alt="屏幕截图 2026-01-30 145408.png" /></span></P><P>另外在尝试安装HP Easy Start Printer Setup 软件（驱动程序安装需要互联网连接）17.3.16的时候显示</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2026-01-30 144241.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/131498i4F3AFB97C60B793E/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2026-01-30 144241.png" alt="屏幕截图 2026-01-30 144241.png" /></span></P> Fri, 30 Jan 2026 06:59:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1377080#M96746 Hanson_ 2026-01-30T06:59:30Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1377081#M96747 <P>您好</P> <P>非常抱歉，从报错信息来看，以上问题主要和电脑系统有关，有条件建议更换其它电脑测试。</P> <P>给您带来不便，敬请谅解。</P> Fri, 30 Jan 2026 07:23:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-596qu-dong-cheng-xu-wu-fa-shi-yong/m-p/1377081#M96747 双鱼座鲨鱼 2026-01-30T07:23:50Z