https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374540#M96447 <P>在win11专业版系统安装好ScanjetPro 3500f1驱动总是会出现无法使用的情况<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20260105124056.jpg" style="width: 359px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130731i16100872861FFBEF/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20260105124056.jpg" alt="微信截图_20260105124056.jpg" /></span>设备管理器里面是可以发现的，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="系统是正版的从Win10升级上来的" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130733iE5D1621353CCEA18/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20260105124413.jpg" alt="系统是正版的从Win10升级上来的" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">系统是正版的从Win10升级上来的</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="升级了固件也不行" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130732i8DA3E247D242C646/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20260105124423.jpg" alt="升级了固件也不行" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">升级了固件也不行</span></span>有没有大佬给出个解决方案，不能安装虚拟机。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130734iF8B667277BA5DB1E/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span></P><P>重装驱动这些简单的解决方案就不用跟我说了，我连系统都重装过两次，并且都是正版的，本人是专业的桌面维护人员</P> Mon, 05 Jan 2026 05:16:32 GMT amoxln 2026-01-05T05:16:32Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374540#M96447 <P>在win11专业版系统安装好ScanjetPro 3500f1驱动总是会出现无法使用的情况<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20260105124056.jpg" style="width: 359px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130731i16100872861FFBEF/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20260105124056.jpg" alt="微信截图_20260105124056.jpg" /></span>设备管理器里面是可以发现的，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="系统是正版的从Win10升级上来的" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130733iE5D1621353CCEA18/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20260105124413.jpg" alt="系统是正版的从Win10升级上来的" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">系统是正版的从Win10升级上来的</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="升级了固件也不行" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130732i8DA3E247D242C646/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20260105124423.jpg" alt="升级了固件也不行" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">升级了固件也不行</span></span>有没有大佬给出个解决方案，不能安装虚拟机。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130734iF8B667277BA5DB1E/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span></P><P>重装驱动这些简单的解决方案就不用跟我说了，我连系统都重装过两次，并且都是正版的，本人是专业的桌面维护人员</P> Mon, 05 Jan 2026 05:16:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374540#M96447 amoxln 2026-01-05T05:16:32Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374546#M96448 <P>您好</P> <P>请删除之前安装过的 ScanjetPro 3500f1扫描仪驱动及软件，重启电脑。</P> <P>重新下载并安装 ScanjetPro 3500f1扫描仪完整版驱动后，再重新通过hp scan/系统自带扫描工具测试扫描。</P> <P>ScanjetPro 3500f1扫描仪驱动下载链接：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/COL64670/cs-155484-2/FullWebpack_sj3500f1-39.5.83-sj3500f1_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/COL64670/cs-155484-2/FullWebpack_sj3500f1-39.5.83-sj3500f1_Full_Webpack.exe</A>&nbsp;</P> <P>测试过程中遇到问题，请及时追问，谢谢。</P> Mon, 05 Jan 2026 05:02:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374546#M96448 双鱼座鲨鱼 2026-01-05T05:02:37Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374548#M96449 <P>感谢您的解答，别说驱动重装了，我就连系统都重装两次了，正是因为系统重装后我才确认这个驱动无法兼容WIN11因为经常是重装后第一天是好的，放一夜重启之后就不能用了，我还更换过电脑也是不行的。</P> Mon, 05 Jan 2026 05:08:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374548#M96449 amoxln 2026-01-05T05:08:31Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374561#M96450 <P>您好</P> <P>请问安装扫描仪驱动的过程中电脑上是否有报错信息？</P> <P>系统自带扫描软件是否可以正常扫描，谢谢。</P> Mon, 05 Jan 2026 05:51:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374561#M96450 双鱼座鲨鱼 2026-01-05T05:51:02Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374574#M96451 <P>没有报错，我在题中已经说了，装完可以正常使用一小段时间，请仔细读题。</P> Mon, 05 Jan 2026 06:44:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374574#M96451 amoxln 2026-01-05T06:44:59Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374581#M96454 <P>您好</P> <P><SPAN>系统自带扫描软件是否可以正常扫描，麻烦帮忙测试一下，谢谢。</SPAN></P> Mon, 05 Jan 2026 07:05:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374581#M96454 双鱼座鲨鱼 2026-01-05T07:05:49Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374582#M96455 <P>Win11系统已经不自带扫描，按照微软官方的方式添加后依然不能发现此扫描仪，但是其他扫描仪可以正常使用，我截图里面有，说明是驱动跟扫描软件之间的连接问题</P> Mon, 05 Jan 2026 07:10:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374582#M96455 amoxln 2026-01-05T07:10:22Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374583#M96456 <P>最典型的是128那个多功能打印机自带的扫描是没有问题的</P> Mon, 05 Jan 2026 07:11:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374583#M96456 amoxln 2026-01-05T07:11:50Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374585#M96457 <P>您在截图可以看到我安装了三个同型号的扫描仪，仅有3500f1这个是不能使用的，并且重装只安装它1个也不行。</P> Mon, 05 Jan 2026 07:13:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374585#M96457 amoxln 2026-01-05T07:13:39Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374586#M96458 <P>这个问题我已经测试了一个月了，各种方法都试过了才得出结论是不兼容，所以才发到论坛来看有没有大神给个兼容驱动</P> Mon, 05 Jan 2026 07:16:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374586#M96458 amoxln 2026-01-05T07:16:15Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374601#M96459 <P>您好</P> <P>win11 搜索：扫描（或windows scan）。</P> <P>如果找不到系统自带扫描软件，请打开ms商店，搜索并下载 windows扫描。</P> <P>当hp scan报错时，试试windows扫描是否正常？</P> <P>谢谢</P> Mon, 05 Jan 2026 08:57:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/ScanjetPro-3500f1sao-miao-yi-bu-jian-rongWin11/m-p/1374601#M96459 双鱼座鲨鱼 2026-01-05T08:57:24Z