https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870891#M377128 <P>&nbsp; &nbsp; &nbsp;我的电脑序列号是[*涉及个人信息安全，已删除]，产品编号是L6E38AV。 最近我发现USB口总是不好用，识别不了，结果发现有一个USB口坏了。坏的情况让我吃惊。我也不知道这还能保修不。看图吧</P> <P>&nbsp; &nbsp;&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="电脑上的USB口塑料卡件不见了" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/28278i6939E1FB9CC7632D/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20180423_091213.jpg" alt="电脑上的USB口塑料卡件不见了" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">电脑上的USB口塑料卡件不见了</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="塑料卡件到鼠标的USB口了" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/28279i7A8692BB02DC8FC6/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20180423_091242.jpg" alt="塑料卡件到鼠标的USB口了" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">塑料卡件到鼠标的USB口了</span></span></P> <P>&nbsp;</P> <P>&nbsp;&nbsp;</P> Wed, 02 May 2018 02:21:01 GMT 小小黑 2018-05-02T02:21:01Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870891#M377128 <P>&nbsp; &nbsp; &nbsp;我的电脑序列号是[*涉及个人信息安全，已删除]，产品编号是L6E38AV。 最近我发现USB口总是不好用，识别不了，结果发现有一个USB口坏了。坏的情况让我吃惊。我也不知道这还能保修不。看图吧</P> <P>&nbsp; &nbsp;&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="电脑上的USB口塑料卡件不见了" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/28278i6939E1FB9CC7632D/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20180423_091213.jpg" alt="电脑上的USB口塑料卡件不见了" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">电脑上的USB口塑料卡件不见了</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="塑料卡件到鼠标的USB口了" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/28279i7A8692BB02DC8FC6/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20180423_091242.jpg" alt="塑料卡件到鼠标的USB口了" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">塑料卡件到鼠标的USB口了</span></span></P> <P>&nbsp;</P> <P>&nbsp;&nbsp;</P> Wed, 02 May 2018 02:21:01 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870891#M377128 小小黑 2018-05-02T02:21:01Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870893#M377129 <P>故障元凶是罗技M90鼠标，我现在其它两个USB口总是接触不良，不清楚这问题如何处理。属于质量问题还是人为故意破坏。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="故障元凶" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/28280i12BC49771B1C3A26/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20180423_091156.jpg" alt="故障元凶" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">故障元凶</span></span></P> Mon, 23 Apr 2018 01:23:32 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870893#M377129 小小黑 2018-04-23T01:23:32Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870909#M377135 <P>楼主您好， 此问题建议尽快联系维修中心检测一下，具体由维修中心现场工程师确认。请再公众号“惠普服务”中查询维修中心地址和电话。</P> Mon, 23 Apr 2018 02:25:31 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870909#M377135 Danny-wu 2018-04-23T02:25:31Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870910#M377136 <P>这种属于外观的物理损坏，一般是不能保修的。</P><P>这个型号，左侧是单独的一块小板子，不在主板上，所以右侧的USB如果有问题，需要换主板应该是可以保修的</P><P>建议尽快拿到维修站处理</P> Mon, 23 Apr 2018 02:27:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870910#M377136 AlisonSong 2018-04-23T02:27:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870913#M377138 <P>我这边已经在微信上报障了，<SPAN>案例编号</SPAN>5013295856<SPAN>.后续有什么不明白的再请教</SPAN></P> Mon, 23 Apr 2018 02:35:37 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870913#M377138 小小黑 2018-04-23T02:35:37Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870919#M377140 <P>好的，微信服务果然方便又快捷</P> Mon, 23 Apr 2018 02:46:50 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/870919#M377140 AlisonSong 2018-04-23T02:46:50Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/1100547#M435894 <P>我的笔记本页遇到了相同的问题，甚至比你的还要严重，在不到一年的时间里四个USB坏了三个，和你的情况是一样的，不过我想说的是这就是hp笔记本的质量问题，和你的鼠标没有关系，我就是使用U盘插拔，这个系列的笔记本的usb接口特别紧，插拔的角度或力度差一点就会出现这个情况，可笑的是hp售后竟然把这么明显的质量问题推脱给消费者，说是人为损坏原因不能保修，从此之后我没有买过任何hp的产品，作为一个消费者我为什么故意损坏的我自己买的电脑再去维修，还有4个USB接口坏了3个，每一个都是人为的原因？hp请你好好反思一下你的售后政策吧，请正视自己的产品质量问题，不要把问题都推给消费者，这样只能让消费者远离你们<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20210705174801.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/59874i9BB00515928CA3A4/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20210705174801.jpg" alt="微信图片_20210705174801.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20210705174755.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/59875iE0756A70BBA5D7F4/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20210705174755.jpg" alt="微信图片_20210705174755.jpg" /></span></P> Mon, 05 Jul 2021 09:49:08 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/1100547#M435894 北极之王 2021-07-05T09:49:08Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/1101184#M436016 <P>硬件问题可以联系维修中心现场检测处理。</P> Thu, 08 Jul 2021 05:20:43 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-dian-naoUSB-kou-gu-zhang-gan-jue-zhi-liang-cha-de-rang-wo-gan-dao-jing-ya/m-p/1101184#M436016 hlin 2021-07-08T05:20:43Z