https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879556#M380288 <P>战66笔记本，上手也就2周，自己手贱，做了个分区，结果系统不识别，请客服远程看了看，说系统有问题，建议我恢复出厂设置。按照提示我做了，做了2次，同样的三个问题：</P><P>1. 原本开机系统引导阶段，会出现win10和recovery image的选项，现在直接进入win10</P><P>2.指纹密码设置报错，注册阶段也好，进入系统也好，都无法设置指纹</P><P>3.桌面上的小机器人图标没了，无法在线联系客服。</P><P>&nbsp;</P><P>有相同遭遇的朋友吗？</P> Wed, 27 Jun 2018 01:17:35 GMT Henryzhang 2018-06-27T01:17:35Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879556#M380288 <P>战66笔记本，上手也就2周，自己手贱，做了个分区，结果系统不识别，请客服远程看了看，说系统有问题，建议我恢复出厂设置。按照提示我做了，做了2次，同样的三个问题：</P><P>1. 原本开机系统引导阶段，会出现win10和recovery image的选项，现在直接进入win10</P><P>2.指纹密码设置报错，注册阶段也好，进入系统也好，都无法设置指纹</P><P>3.桌面上的小机器人图标没了，无法在线联系客服。</P><P>&nbsp;</P><P>有相同遭遇的朋友吗？</P> Wed, 27 Jun 2018 01:17:35 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879556#M380288 Henryzhang 2018-06-27T01:17:35Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879559#M380290 <P>原来设置过指纹，重置系统不会重置旧指纹的记录，这个会存在主板上。进BIOS（开机按F10 ），找到security下面的fingerprint reset on reboot勾选，按F10保存退出重启，看到提示按F1同意继续，再进系统指纹就清除了。</P> Wed, 27 Jun 2018 01:29:56 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879559#M380290 y2kim 2018-06-27T01:29:56Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879561#M380292 <P>谢谢，那1.3两个问题呢？</P> Wed, 27 Jun 2018 01:32:23 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879561#M380292 Henryzhang 2018-06-27T01:32:23Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879644#M380321 <P>别分区 把系统重新恢复出厂看看</P> Wed, 27 Jun 2018 08:45:41 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879644#M380321 fh6669 2018-06-27T08:45:41Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879647#M380323 <P>我的三个问题是两次恢复出厂之后依旧存在的</P> Wed, 27 Jun 2018 08:51:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879647#M380323 Henryzhang 2018-06-27T08:51:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879649#M380324 <P>2.指纹的问题可以重置之后再试下，如果依旧有问题，可以更新BIOS后再试。</P><P>&nbsp;</P><P>1.的问题，确认是否影响正常使用，如果不影响正常使用，没有必要那么纠结，世间万物哪有那么多完美的</P><P>&nbsp;</P><P>3.具体哪个机器人图标，能不能提供个图片具体确认下？有可能是第三方软件或系统设置有关</P> Wed, 27 Jun 2018 08:54:08 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879649#M380324 坏坏的笑 2018-06-27T08:54:08Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879651#M380325 <P>问题三的小机器人，应该就是HP所谓的云在线吧</P> Wed, 27 Jun 2018 08:55:55 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879651#M380325 Henryzhang 2018-06-27T08:55:55Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879653#M380327 <P>如果不是每天都需要用的，也不影响正常使用，不用担心，不影响电脑正常使用即可。</P> Wed, 27 Jun 2018 08:57:11 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879653#M380327 坏坏的笑 2018-06-27T08:57:11Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879658#M380330 <P>等于是我永远失去了在笔记本上获取远程支持服务了？</P> Wed, 27 Jun 2018 09:24:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879658#M380330 Henryzhang 2018-06-27T09:24:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879659#M380331 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/113813">@Henryzhang</a>&nbsp; 已写:<BR /><P>等于是我永远失去了在笔记本上获取远程支持服务了？</P><HR /></BLOCKQUOTE><P>这从何说起呢？</P><P>&nbsp;</P><P>可以通过微信关注‘’惠普服务‘’公众号，获取帮助，或者拨打服务热线，或者来论坛咨询，都可以获取帮助。</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 27 Jun 2018 09:30:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879659#M380331 坏坏的笑 2018-06-27T09:30:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879660#M380332 <P>远程还是解决问题最直观的方式</P> Wed, 27 Jun 2018 09:38:31 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879660#M380332 Henryzhang 2018-06-27T09:38:31Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879661#M380333 <P>微信一样可以实现，电脑本身没什么难的，多用用，多试试，常见的问题都可以解决</P> Wed, 27 Jun 2018 09:45:26 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879661#M380333 坏坏的笑 2018-06-27T09:45:26Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879662#M380334 <P>谢谢你的帮助！</P><P>另外问一下，微信也可以远程接管我的电脑？</P> Wed, 27 Jun 2018 09:46:44 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879662#M380334 Henryzhang 2018-06-27T09:46:44Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879663#M380335 <P>不是接管，是可以截图发微信，微信端工程师直接可以看到具体情况<BR /><BR />可以用电脑版微信，或网页版实现</P> Wed, 27 Jun 2018 09:48:59 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/879663#M380335 坏坏的笑 2018-06-27T09:48:59Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/965137#M406111 我也遇到了 Thu, 12 Mar 2020 06:39:05 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-zhan66bi-ji-ben-hui-fu-chu-chang-she-zhi-hou-xi-tong-chu-xian-san-da-wen-ti/m-p/965137#M406111 周龙 2020-03-12T06:39:05Z