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暗影精灵2Pro 蓝屏问题

Sting — Thu, 23 Aug 2018 11:26:15 GMT

遇到蓝屏，求助是什么原因造成的，要怎么解决？

蓝屏截图如下：

用WinDbg Preview分析 c:\Windows\MEMORY.DMP，结果如下：

Microsoft (R) Windows Debugger Version 10.0.18206.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 17134 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Kernel base = 0xfffff800`f6204000 PsLoadedModuleList = 0xfffff800`f65be1f0
Debug session time: Thu Aug 23 16:57:46.679 2018 (UTC + 8:00)
System Uptime: 0 days 3:34:20.623
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......................
Loading User Symbols
PEB is paged out (Peb.Ldr = 000000a9`ca432018).  Type ".hh dbgerr001" for details
Loading unloaded module list
.........................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 21, {ffffc68798fe8080, 2, ffffff48, fff79085}

Probably caused by : ntkrnlmp.exe ( nt!PspReturnQuota+153313 )

Followup:     MachineOwner
---------

nt!KeBugCheckEx:
fffff800`f639c330 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff18e`a6cf05c0=0000000000000021
5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

QUOTA_UNDERFLOW (21)
This bugcheck occurs if a kernel component mishandles quota charges and
returns more quota than was previously charged to a particular quota block.
Arguments:
Arg1: ffffc68798fe8080, The process (if any) that was initially charged.
Arg2: 0000000000000002, The quota type in question (paged pool, nonpaged pool, etc.)
Arg3: 00000000ffffff48, The initial charge amount to return.
Arg4: 00000000fff79085, The remaining (unreturned) charge.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING:  17134.1.amd64fre.rs4_release.180410-1804

SYSTEM_MANUFACTURER:  HP

SYSTEM_PRODUCT_NAME:  OMEN by HP Laptop

SYSTEM_SKU:  2YD43PA#AB2

SYSTEM_VERSION:  Type1ProductConfigId

BIOS_VENDOR:  Insyde

BIOS_VERSION:  F.46

BIOS_DATE:  02/23/2018

BASEBOARD_MANUFACTURER:  HP

BASEBOARD_PRODUCT:  8259

BASEBOARD_VERSION:  83.72

DUMP_TYPE:  1

BUGCHECK_P1: ffffc68798fe8080

BUGCHECK_P2: 2

BUGCHECK_P3: ffffff48

BUGCHECK_P4: fff79085

CPU_COUNT: 8

CPU_MHZ: af8

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: 9

CPU_MICROCODE: 6,9e,9,0 (F,M,S,R)  SIG: 84'00000000 (cache) 84'00000000 (init)

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x21

PROCESS_NAME:  RuntimeBroker.

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-4BAS4EO

ANALYSIS_SESSION_TIME:  08-23-2018 18:37:36.0943

ANALYSIS_VERSION: 10.0.18206.1001 amd64fre

LAST_CONTROL_TRANSFER:  from fffff800f63e56b3 to fffff800f639c330

STACK_TEXT:  
fffff18e`a6cf05b8 fffff800`f63e56b3 : 00000000`00000021 ffffc687`98fe8080 00000000`00000002 00000000`ffffff48 : nt!KeBugCheckEx
fffff18e`a6cf05c0 fffff800`f66c3129 : ffff2a99`00000002 ffffc687`98fe8080 00000000`00000000 00000000`ffffff48 : nt!PspReturnQuota+0x153313
fffff18e`a6cf0620 fffff800`f6233c2f : ffffc687`998b6180 00000000`00000006 ffffc687`99ea9a30 ffffc687`98fe8080 : nt!PsReturnProcessPageFileQuota+0x25
fffff18e`a6cf0650 fffff800`f674014b : ffffc687`98fe8080 ffffc687`99ea9c34 00000000`00000000 ffffc687`8fd67500 : nt!MiReturnFullProcessCharges+0x4b
fffff18e`a6cf0680 fffff800`f62714bc : 00000000`00000011 ffffc687`98fe8080 00000000`06e3d000 00000000`00000002 : nt!MiDeleteVadBitmap+0xd7
fffff18e`a6cf0710 fffff800`f66e820b : ffffc687`98fe8080 00000000`00000000 ffffc687`98fe8358 ffffc687`98fe8640 : nt!MiDeleteFinalPageTables+0xa8
fffff18e`a6cf07c0 fffff800`f6270c1f : ffffc687`98fe8080 ffffc687`98fe8358 ffffc687`998b6180 ffffc687`6e497350 : nt!MmDeleteProcessAddressSpace+0x5f
fffff18e`a6cf0810 fffff800`f6707a70 : ffffc687`998b6180 ffffc687`98fe8050 ffffc687`98fe8358 00000000`00000000 : nt!PspProcessDelete+0x13f
fffff18e`a6cf08a0 fffff800`f628dda6 : 00000000`00000000 00000000`00000000 ffffc687`98fe8358 ffffc687`98fe8080 : nt!ObpRemoveObjectRoutine+0x80
fffff18e`a6cf0900 fffff800`f66e73b2 : 00000000`00000000 ffffc687`91633728 ffffc687`91633728 ffffc687`91633728 : nt!ObfDereferenceObjectWithTag+0xc6
fffff18e`a6cf0940 fffff800`f6707a70 : 00000000`00000000 ffffc687`91633050 fffff800`f6310ba0 00000000`00000000 : nt!PspThreadDelete+0x1d2
fffff18e`a6cf09b0 fffff800`f628dda6 : 00000000`00000000 00000000`00000000 fffff800`f6310ba0 ffffc687`91633080 : nt!ObpRemoveObjectRoutine+0x80
fffff18e`a6cf0a10 fffff800`f6310c12 : 00000000`00000000 00000000`00000000 ffffc687`8caee300 ffffc687`91633698 : nt!ObfDereferenceObjectWithTag+0xc6
fffff18e`a6cf0a50 fffff800`f6246315 : ffffc687`998b6180 ffffc687`8caee300 ffffc687`8caee300 ffffc687`8caee300 : nt!PspReaper+0x72
fffff18e`a6cf0a80 fffff800`f62e8cb7 : ffffc687`998b6180 00000000`00000080 ffffc687`8cadd040 ffffc687`998b6180 : nt!ExpWorkerThread+0xf5
fffff18e`a6cf0b10 fffff800`f63a37d6 : ffff8d01`e6980180 ffffc687`998b6180 fffff800`f62e8c70 00000000`00000000 : nt!PspSystemThreadStartup+0x47
fffff18e`a6cf0b60 00000000`00000000 : fffff18e`a6cf1000 fffff18e`a6cea000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


THREAD_SHA1_HASH_MOD_FUNC:  b6d2920a8781281014d320a3debc83ae4ccb7191

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  d61abf43ca38d780b1c325872203c49e8713d2ff

THREAD_SHA1_HASH_MOD:  aaa5a324bf1bd3082ad2b464ee2ed2f6d50e564c

FOLLOWUP_IP: 
nt!PspReturnQuota+153313
fffff800`f63e56b3 cc              int     3

FAULT_INSTR_CODE:  d68b49cc

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PspReturnQuota+153313

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5b1a4590

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  153313

FAILURE_BUCKET_ID:  0x21_nt!PspReturnQuota

BUCKET_ID:  0x21_nt!PspReturnQuota

PRIMARY_PROBLEM_CLASS:  0x21_nt!PspReturnQuota

TARGET_TIME:  2018-08-23T08:57:46.000Z

OSBUILD:  17134

OSSERVICEPACK:  0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2018-06-08 17:00:00

BUILDDATESTAMP_STR:  180410-1804

BUILDLAB_STR:  rs4_release

BUILDOSVER_STR:  10.0.17134.1.amd64fre.rs4_release.180410-1804

ANALYSIS_SESSION_ELAPSED_TIME:  cc9

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x21_nt!pspreturnquota

FAILURE_ID_HASH:  {e09333c9-b4c4-6d2b-abd9-55f32ac61379}

Followup:     MachineOwner
---------

回复：暗影精灵2Pro 蓝屏问题

y2kim — Fri, 24 Aug 2018 01:24:15 GMT

0x21

quota_underflow

这个蓝屏代码很少见。

蓝屏，绝大部分是驱动问题。

先用HPSA检查更新

HP 电脑 - 使用 HP Support Assistant（Windows 10、8、7）
http://support.hp.com/cn-zh/document/c03561732

惠普支持助手下载
http://www.hp.com/go/hpsupportassistant

2. 不是驱动问题，就是系统更新的bug

如果确认最近就是做了更新出问题，先试试做还原点还原

HP 电脑 - 使用 Microsoft 系统还原（Windows 10 和 8）

https://support.hp.com/cn-zh/document/c03524940

3. 不是驱动，不是系统本身，就可能是硬件问题了。

硬件问题，惠普有诊断程序

开机按F2

看到这样的画面

如果没有出现，说明UEFI诊断功能失效了，可以重新安装，也可以选择装到USB。

http://h30318.www3.hp.com/pub/softpaq/sp88501-89000/sp88758.exe

按照画面提示操作。运行安装好诊断功能，开机按F2

选好语言之后，选系统测试，全面测试，循环到出错为止，至少运行几小时才能比较准确排除硬件故障。

如果自动停止，出现故障代码（4组，共24位），或自动关机、重启等，都说明机器有故障，不稳定。

详细关于UEFI诊断介绍看这里

http://support.hp.com/document/c03572134

Windows 10自带有蓝屏疑难解答

开始-设置-更新和安全-疑难解答
在【找到并修复其他问题】下面，点蓝屏，按照提示完成操作。

**************其他蓝屏支持信息**************

HP 电脑 - 蓝屏上显示错误消息（Windows 10、8 和 7）
https://support.hp.com/cn-zh/document/c04639194

蓝屏错误疑难解答
https://support.microsoft.com/help/14238

回复：暗影精灵2Pro 蓝屏问题

548851818 — Fri, 24 Aug 2018 04:33:12 GMT

ntkrnlmp。exe

看着像是系统文件啊，重装系统吧

回复：暗影精灵2Pro 蓝屏问题

Sting — Fri, 24 Aug 2018 16:26:37 GMT

以下诊断结果，电池有问题，还是没有问题？

UEFI诊断：

HP Support Assistant诊断：

回复：暗影精灵2Pro 蓝屏问题

Sting — Fri, 24 Aug 2018 16:27:28 GMT

重装了系统，没有作用。

回复：暗影精灵2Pro 蓝屏问题

y2kim — Sun, 26 Aug 2018 05:07:28 GMT

@Sting 已写:
以下诊断结果，电池有问题，还是没有问题？

UEFI诊断：

HP Support Assistant诊断：

红色的是异常的故障代码，有故障代码，还是有必要带上电源去维修站检查一下。

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