https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-wu-fa-lu-ru/m-p/906027#M389053 <P>指纹驱动安装正装，但HP Cline Security不能录入指纹，没有反应；</P><P>指纹驱动是从HP官网下的文件为sp92755</P><P>求帮助</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2018-12-22_144759.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/33645iB474A139C3A02B44/image-size/large?v=v2&amp;px=999" role="button" title="2018-12-22_144759.png" alt="2018-12-22_144759.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2018-12-22_144855.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/33646iC5678E1A4F481449/image-size/large?v=v2&amp;px=999" role="button" title="2018-12-22_144855.png" alt="2018-12-22_144855.png" /></span></P> Sat, 22 Dec 2018 06:50:27 GMT 沾血cucummber 2018-12-22T06:50:27Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-wu-fa-lu-ru/m-p/906027#M389053 <P>指纹驱动安装正装，但HP Cline Security不能录入指纹，没有反应；</P><P>指纹驱动是从HP官网下的文件为sp92755</P><P>求帮助</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2018-12-22_144759.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/33645iB474A139C3A02B44/image-size/large?v=v2&amp;px=999" role="button" title="2018-12-22_144759.png" alt="2018-12-22_144759.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2018-12-22_144855.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/33646iC5678E1A4F481449/image-size/large?v=v2&amp;px=999" role="button" title="2018-12-22_144855.png" alt="2018-12-22_144855.png" /></span></P> Sat, 22 Dec 2018 06:50:27 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-wu-fa-lu-ru/m-p/906027#M389053 沾血cucummber 2018-12-22T06:50:27Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-wu-fa-lu-ru/m-p/906171#M389104 <P>这是第一次录入指纹吗 如果不是可以进入BIOS擦除以前的指纹，或者微信搜素惠普服务 关注上问问专家</P> Mon, 24 Dec 2018 10:07:52 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-wu-fa-lu-ru/m-p/906171#M389104 fh6669 2018-12-24T10:07:52Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-wu-fa-lu-ru/m-p/906196#M389113 您好，非常感谢您的回复。这并不是第一次录入指纹，我的bios版本貌似不一样，没有此选项。在微信公众号指导下，通过关机状态下，才按开机键30s，来释放静电，亦不能解决此问题。(&gt;﹏&lt;) Mon, 24 Dec 2018 23:04:28 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-wu-fa-lu-ru/m-p/906196#M389113 沾血cucummber 2018-12-24T23:04:28Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-wu-fa-lu-ru/m-p/906249#M389141 <P>不要装HP Client Security，这个机器不是HP BIOS，是InsydeH2O的BIOS.</P> Tue, 25 Dec 2018 02:37:01 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-wu-fa-lu-ru/m-p/906249#M389141 y2kim 2018-12-25T02:37:01Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-wu-fa-lu-ru/m-p/906339#M389164 您好，感谢您的回复。目前在贵司微信平台的工程师的指导下，在重新恢复bios出厂设置后，卸载掉hp client security，用windows hello亦无法设置指纹。 且在用windows hello出现未放手指，指纹传感器会出现自动检测的问题 Tue, 25 Dec 2018 10:23:49 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-wu-fa-lu-ru/m-p/906339#M389164 沾血cucummber 2018-12-25T10:23:49Z