https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/910464#M390248 <P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 笔记本（HP Pavilion Notebook 15-BC015TX，就是光影精灵）是2016年买的，昨天想到用了那么久，是该清一下灰了。但是拆机后发现电池鼓包的问题（没把电池拆下来拍照，大致的情况是下面这样），当时觉得特别的奇怪，因为本人平常很爱护电脑，使用也很小心，几乎没有用这个电脑打过什么游戏。用他来做作业比较多。经常对电脑的软件等东西进行检查，没出现过别的问题（当初买电脑，为了买到质量好的废了一番功夫，因为惠普这个机型如果在某东或者一些地方买可能出现被换屏幕的一些问题），买回来后也进行检查没问题（都是软件方面的检测，没有拆机）。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hp1.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/34395iD3DF9DCDB7C7332E/image-size/large?v=v2&amp;px=999" role="button" title="hp1.jpg" alt="hp1.jpg" /></span><SPAN>&nbsp;&nbsp;</SPAN></P><P><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;发现电池鼓包后就上网查阅资料，<STRONG>发现和我同类的电脑挺多都出现类似的问题，论坛里面也有说到这个问题的，例如：&nbsp;&nbsp;&nbsp;<A href="https://h30471.www3.hp.com/t5/you-xi-ben/guang-ying-jing-ling-dian-chi-gu-bao-qu-hui-pu-fu-wu-zhong-xin-huan-dian-chi/m-p/843955/highlight/true#M8428" target="_blank" rel="noopener">https://h30471.www3.hp.com/t5/you-xi-ben/guang-ying-jing-ling-dian-chi-gu-bao-qu-hui-pu-fu-wu-zhong-xin-huan-dian-chi/m-p/843955/highlight/true#M8428</A></STRONG></SPAN></P><P><SPAN><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<A href="https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-shen-me-an-ying-jing-ling2dai-dian-chi-gu-bao-neng-zhao-hui-er-she-ji-ji-ben-yi-yang-de-guang-ying-jing-ling2dai-dian-chi-gu-bao-bu-bei-cheng-ren/m-p/876486/highlight/true#M378973" target="_blank" rel="noopener">https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-shen-me-an-ying-jing-ling2dai-dian-chi-gu-bao-neng-zhao-hui-er-she-ji-ji-ben-yi-yang-de-guang-ying-jing-ling2dai-dian-chi-gu-bao-bu-bei-cheng-ren/m-p/876486/highlight/true#M378973</A></STRONG></SPAN></P><P><SPAN><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<A href="https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-gu-bao-xing-neng-yi-jing-ying-xiang-kai-guan-ji/m-p/903980/highlight/true#M388396" target="_blank" rel="noopener">https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-gu-bao-xing-neng-yi-jing-ying-xiang-kai-guan-ji/m-p/903980/highlight/true#M388396</A></STRONG></SPAN></P><P><STRONG>和光影精灵挺多部分一样的暗影精灵也有很多出现这种问题，但是官方给出的电池召回的没有光影精灵。如果不是拆机发现，怎么会知道电池有问题。</STRONG></P><P><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</STRONG>笔记本虽然已经过了保修期，但是电池鼓包的问题，是能通过软件测试出来的吗？他所可能存在的安全隐患呢？正常情况下，电脑平常使用正常，谁会没事干就拆机呢？我还查阅了一些资料，电池鼓包可能是由于bois问题造成的，他的那个更新，<STRONG>虽然现在有针对性的更新补丁，但是他没有明确的提示用户，有这方面问题，甚至有些召回电池，用户只能通过论坛等知道，但是谁会天天登录论坛。他的补丁也不写更新了有什么用，只有到官网等地方才知道，真出现大问题了怎么办？</STRONG></P><P><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 下图是我的电池软件检测图（显示正常），还有更新界面图：</STRONG><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hp3.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/34396i2AD16CD2F7B9A8AA/image-size/large?v=v2&amp;px=999" role="button" title="hp3.png" alt="hp3.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="上面都说正常，一拆机就发现鼓包" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/34397i2865A6A36867FB69/image-size/large?v=v2&amp;px=999" role="button" title="hp.png" alt="上面都说正常，一拆机就发现鼓包" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">上面都说正常，一拆机就发现鼓包</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="要更新也不说有什么问题" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/34398iADFC4BCCE4476524/image-size/large?v=v2&amp;px=999" role="button" title="hp5.png" alt="要更新也不说有什么问题" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">要更新也不说有什么问题</span></span></STRONG></P><P><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;如果电脑没啥事不清灰，谁会拆电脑查看，谁会去检查里面的硬件？</STRONG>emoticon.Crying.title</img><STRONG>谁会知道电池有问题？谁会知道电池不在召回之列？用户不知道，就不算问题了吗？emoticon.Crying.title</img>bois更新还不一定更新的上。。。</STRONG></P><P><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 我现在就希望官方能早点联系我，并同意免费更换电池！</STRONG></P><P><STRONG>我的问题已解决</STRONG></P><P>&nbsp;</P> Mon, 18 Feb 2019 10:27:16 GMT 小白雾 2019-02-18T10:27:16Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/910464#M390248 <P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 笔记本（HP Pavilion Notebook 15-BC015TX，就是光影精灵）是2016年买的，昨天想到用了那么久，是该清一下灰了。但是拆机后发现电池鼓包的问题（没把电池拆下来拍照，大致的情况是下面这样），当时觉得特别的奇怪，因为本人平常很爱护电脑，使用也很小心，几乎没有用这个电脑打过什么游戏。用他来做作业比较多。经常对电脑的软件等东西进行检查，没出现过别的问题（当初买电脑，为了买到质量好的废了一番功夫，因为惠普这个机型如果在某东或者一些地方买可能出现被换屏幕的一些问题），买回来后也进行检查没问题（都是软件方面的检测，没有拆机）。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hp1.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/34395iD3DF9DCDB7C7332E/image-size/large?v=v2&amp;px=999" role="button" title="hp1.jpg" alt="hp1.jpg" /></span><SPAN>&nbsp;&nbsp;</SPAN></P><P><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;发现电池鼓包后就上网查阅资料，<STRONG>发现和我同类的电脑挺多都出现类似的问题，论坛里面也有说到这个问题的，例如：&nbsp;&nbsp;&nbsp;<A href="https://h30471.www3.hp.com/t5/you-xi-ben/guang-ying-jing-ling-dian-chi-gu-bao-qu-hui-pu-fu-wu-zhong-xin-huan-dian-chi/m-p/843955/highlight/true#M8428" target="_blank" rel="noopener">https://h30471.www3.hp.com/t5/you-xi-ben/guang-ying-jing-ling-dian-chi-gu-bao-qu-hui-pu-fu-wu-zhong-xin-huan-dian-chi/m-p/843955/highlight/true#M8428</A></STRONG></SPAN></P><P><SPAN><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<A href="https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-shen-me-an-ying-jing-ling2dai-dian-chi-gu-bao-neng-zhao-hui-er-she-ji-ji-ben-yi-yang-de-guang-ying-jing-ling2dai-dian-chi-gu-bao-bu-bei-cheng-ren/m-p/876486/highlight/true#M378973" target="_blank" rel="noopener">https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-shen-me-an-ying-jing-ling2dai-dian-chi-gu-bao-neng-zhao-hui-er-she-ji-ji-ben-yi-yang-de-guang-ying-jing-ling2dai-dian-chi-gu-bao-bu-bei-cheng-ren/m-p/876486/highlight/true#M378973</A></STRONG></SPAN></P><P><SPAN><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<A href="https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-gu-bao-xing-neng-yi-jing-ying-xiang-kai-guan-ji/m-p/903980/highlight/true#M388396" target="_blank" rel="noopener">https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-gu-bao-xing-neng-yi-jing-ying-xiang-kai-guan-ji/m-p/903980/highlight/true#M388396</A></STRONG></SPAN></P><P><STRONG>和光影精灵挺多部分一样的暗影精灵也有很多出现这种问题，但是官方给出的电池召回的没有光影精灵。如果不是拆机发现，怎么会知道电池有问题。</STRONG></P><P><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</STRONG>笔记本虽然已经过了保修期，但是电池鼓包的问题，是能通过软件测试出来的吗？他所可能存在的安全隐患呢？正常情况下，电脑平常使用正常，谁会没事干就拆机呢？我还查阅了一些资料，电池鼓包可能是由于bois问题造成的，他的那个更新，<STRONG>虽然现在有针对性的更新补丁，但是他没有明确的提示用户，有这方面问题，甚至有些召回电池，用户只能通过论坛等知道，但是谁会天天登录论坛。他的补丁也不写更新了有什么用，只有到官网等地方才知道，真出现大问题了怎么办？</STRONG></P><P><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 下图是我的电池软件检测图（显示正常），还有更新界面图：</STRONG><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hp3.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/34396i2AD16CD2F7B9A8AA/image-size/large?v=v2&amp;px=999" role="button" title="hp3.png" alt="hp3.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="上面都说正常，一拆机就发现鼓包" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/34397i2865A6A36867FB69/image-size/large?v=v2&amp;px=999" role="button" title="hp.png" alt="上面都说正常，一拆机就发现鼓包" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">上面都说正常，一拆机就发现鼓包</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="要更新也不说有什么问题" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/34398iADFC4BCCE4476524/image-size/large?v=v2&amp;px=999" role="button" title="hp5.png" alt="要更新也不说有什么问题" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">要更新也不说有什么问题</span></span></STRONG></P><P><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;如果电脑没啥事不清灰，谁会拆电脑查看，谁会去检查里面的硬件？</STRONG>emoticon.Crying.title</img><STRONG>谁会知道电池有问题？谁会知道电池不在召回之列？用户不知道，就不算问题了吗？emoticon.Crying.title</img>bois更新还不一定更新的上。。。</STRONG></P><P><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 我现在就希望官方能早点联系我，并同意免费更换电池！</STRONG></P><P><STRONG>我的问题已解决</STRONG></P><P>&nbsp;</P> Mon, 18 Feb 2019 10:27:16 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/910464#M390248 小白雾 2019-02-18T10:27:16Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/910469#M390252 <P>如果已经联系了客服，并且客户给了回应，那么请楼主耐心等一下客服的反馈结果。</P> Tue, 29 Jan 2019 03:32:39 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/910469#M390252 托卢 2019-01-29T03:32:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/910470#M390253 <P>客服只说了向上级反映，没说怎么解决。</P> Tue, 29 Jan 2019 03:44:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/910470#M390253 小白雾 2019-01-29T03:44:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/910472#M390255 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/99084">@小白雾</a>&nbsp; 已写:<BR /><P>客服只说了向上级反映，没说怎么解决。</P><HR /></BLOCKQUOTE><P>很明显客服没权限，楼主提的要求客服办不到，要反映请示。</P> Tue, 29 Jan 2019 03:46:48 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/910472#M390255 托卢 2019-01-29T03:46:48Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/918971#M392672 <P>您好，我遇到了跟您同样的问题，我的是15-bc012tx，管理员给我回复了，问题已登记，会有专员联系我，让我耐心等待，我想请问，您等待了多久有专员联系您的？并且您电脑最后是如何解决的？</P> Mon, 08 Apr 2019 03:53:25 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/918971#M392672 whj525316145 2019-04-08T03:53:25Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/919156#M392730 <P>我联系客服，他说他像上面申请，hp应该可以通过序列号知道产品流通，等了一段时间，我再次联系客服，客服告诉我，我的是特批（大致是因为我当初让朋友帮我买的，类似属于企业购之类的，有特殊服务，特批免费给我换电池，电池费用由是惠普一个部门还是啥的报销。），当时问了，客服大致的意思是，<STRONG>如果我的电脑不是因为流通渠道问题，不会给我特批，只能自费换电池（过了保修期，电池也不再召回之列，电池可能要700+）。</STRONG>然后客服叫我等电话，电池到服务点会给我发信息，然后我拿着电脑去跟换就好了。等了特别久，因为当时是过年，从申请到解决差不多1个多月吧（包含过年）</P> Mon, 08 Apr 2019 14:16:44 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-guang-ying-jing-ling-dian-chi-gu-bao-que-bu-zai-zhao-hui-zhi-lie-lian-xi-ke-fu-shuo-shi-yao-wen-shang-ji-bu-zhi-dao-shen-me-shi-hou-cai-hui-you-hui-fu-yi-jie-jue/m-p/919156#M392730 小白雾 2019-04-08T14:16:44Z