https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-ENVY-x360-Convertible-15-cn0xxx-you-zhi-wen-shi-bie-jian-que-wu-fa-shi-yong-shi-shen-me-yuan-yin/m-p/912259#M390861 使用不了指纹识别，下载安装指纹驱动也不行，WINDOWS HEIIO也用不了 Mon, 18 Feb 2019 01:18:10 GMT 沧浪之水 2019-02-18T01:18:10Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-ENVY-x360-Convertible-15-cn0xxx-you-zhi-wen-shi-bie-jian-que-wu-fa-shi-yong-shi-shen-me-yuan-yin/m-p/912259#M390861 使用不了指纹识别，下载安装指纹驱动也不行，WINDOWS HEIIO也用不了 Mon, 18 Feb 2019 01:18:10 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-ENVY-x360-Convertible-15-cn0xxx-you-zhi-wen-shi-bie-jian-que-wu-fa-shi-yong-shi-shen-me-yuan-yin/m-p/912259#M390861 沧浪之水 2019-02-18T01:18:10Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-ENVY-x360-Convertible-15-cn0xxx-you-zhi-wen-shi-bie-jian-que-wu-fa-shi-yong-shi-shen-me-yuan-yin/m-p/912286#M390867 <P>重置（保留个人数据）应该可以比较快解决问题。</P><P>&nbsp;</P><P>HP 电脑 - 重置电脑 (Windows 10)</P><P><A href="https://support.hp.com/document/c04755126" target="_blank">https://support.hp.com/document/c04755126</A></P> Mon, 18 Feb 2019 03:11:56 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-ENVY-x360-Convertible-15-cn0xxx-you-zhi-wen-shi-bie-jian-que-wu-fa-shi-yong-shi-shen-me-yuan-yin/m-p/912286#M390867 y2kim 2019-02-18T03:11:56Z