https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/915590#M391721 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="感叹号.png" style="width: 392px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/35209i305CCAD552A555BF/image-size/large?v=v2&amp;px=999" role="button" title="感叹号.png" alt="感叹号.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="驱动错误.png" style="width: 433px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/35210iABF286593F8E512E/image-size/large?v=v2&amp;px=999" role="button" title="驱动错误.png" alt="驱动错误.png" /></span></P><P>记得在更新windows 10更新之前是好的，之后按论坛上有人反应的问题装过sp84411这个驱动还是没有用，不知道如何处理，鼠标是microsoft arc mouse 蓝牙版</P> Tue, 12 Mar 2019 10:32:07 GMT Allen_Nee 2019-03-12T10:32:07Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/915590#M391721 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="感叹号.png" style="width: 392px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/35209i305CCAD552A555BF/image-size/large?v=v2&amp;px=999" role="button" title="感叹号.png" alt="感叹号.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="驱动错误.png" style="width: 433px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/35210iABF286593F8E512E/image-size/large?v=v2&amp;px=999" role="button" title="驱动错误.png" alt="驱动错误.png" /></span></P><P>记得在更新windows 10更新之前是好的，之后按论坛上有人反应的问题装过sp84411这个驱动还是没有用，不知道如何处理，鼠标是microsoft arc mouse 蓝牙版</P> Tue, 12 Mar 2019 10:32:07 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/915590#M391721 Allen_Nee 2019-03-12T10:32:07Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/915820#M391790 <P>设备管理器这个感叹号设备，右键卸载，<U><STRONG>不勾选删除驱动</STRONG></U></P><P>&nbsp;</P><P>设备管理器窗口按Alt+A再按A</P><P>&nbsp;</P><P>还是有出来的话，删除之前配对过的鼠标记录，如果多过一个</P><P>&nbsp;</P><P>检查Windows 更新</P> Thu, 14 Mar 2019 01:44:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/915820#M391790 y2kim 2019-03-14T01:44:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/915855#M391795 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="感叹号右键.png" style="width: 546px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/35242iA75C5813F4E38BBC/image-size/large?v=v2&amp;px=999" role="button" title="感叹号右键.png" alt="感叹号右键.png" /></span>首先，对感叹号设备右键出现的菜单内容如图，并没有“删除驱动”的选项，如果是点击"卸载设备"的话我试过很多次，无效。</P><P>其次，能否详细告知，删除之前配对过的鼠标记录是怎么做的吗？谢谢</P> Thu, 14 Mar 2019 02:37:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/915855#M391795 Allen_Nee 2019-03-14T02:37:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/915862#M391798 <P>若要删除蓝牙设备，请选择“开始” 按钮，然后依次选择“设置” &gt;“设备” &gt;“蓝牙和其他设备”。选择已配对但不工作的蓝牙设备，然后依次选择“删除设备”&gt;“是”。</P><P>&nbsp;</P><P>修复 Windows 10 中的蓝牙问题</P><P><A href="https://support.microsoft.com/zh-cn/help/14169/windows-10-fix-bluetooth-problems" target="_blank">https://support.microsoft.com/zh-cn/help/14169/windows-10-fix-bluetooth-problems</A></P> Thu, 14 Mar 2019 02:50:48 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/915862#M391798 y2kim 2019-03-14T02:50:48Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/915872#M391799 <P>感谢你的回复，但这些操作我都试过了，均无效，该问题在上次3月2日升级win10 kb4023057后就一直存在，不知道是不是这次升级导致的</P> Thu, 14 Mar 2019 03:03:27 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/915872#M391799 Allen_Nee 2019-03-14T03:03:27Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/916041#M391832 感谢回复的朋友，昨天该问题已解决，升级windows10 1083 for amd，说明是系统对amd的优化问题 Fri, 15 Mar 2019 04:16:46 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-ruan-lan-ya-shu-biao-qu-dong-cuo-wu-fu-he-lan-ya-di-gong-haoGATT-deHID-she-bei-you-gan-tan-hao/m-p/916041#M391832 Allen_Nee 2019-03-15T04:16:46Z