https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-zai-kuai-su-qie-huan-ruan-jian-shi-chu-xian-ka-dun-huo-zhe-hei-ping2miao-ran-hou-hui-fu-zheng-chang/m-p/921082#M393279 <P>在快速切换软件（alt+tab），突然快速录入或者突然打开文件时，电脑会出现2秒左右的卡顿，严重时会伴随着黑屏卡顿两秒。自带的固态是东芝的GX5&nbsp; &nbsp; 256G，只有一块固态。</P><P>现在的问题是，是否是固态掉盘还是内存坏道？</P><P>最后放一张微软检测的问题图<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-04-23 231833.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/36068iB0BBF0CF06DC3FB4/image-size/large?v=v2&amp;px=999" role="button" title="批注 2019-04-23 231833.png" alt="批注 2019-04-23 231833.png" /></span></P> Tue, 23 Apr 2019 15:52:13 GMT DYYIRIS 2019-04-23T15:52:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-zai-kuai-su-qie-huan-ruan-jian-shi-chu-xian-ka-dun-huo-zhe-hei-ping2miao-ran-hou-hui-fu-zheng-chang/m-p/921082#M393279 <P>在快速切换软件（alt+tab），突然快速录入或者突然打开文件时，电脑会出现2秒左右的卡顿，严重时会伴随着黑屏卡顿两秒。自带的固态是东芝的GX5&nbsp; &nbsp; 256G，只有一块固态。</P><P>现在的问题是，是否是固态掉盘还是内存坏道？</P><P>最后放一张微软检测的问题图<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-04-23 231833.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/36068iB0BBF0CF06DC3FB4/image-size/large?v=v2&amp;px=999" role="button" title="批注 2019-04-23 231833.png" alt="批注 2019-04-23 231833.png" /></span></P> Tue, 23 Apr 2019 15:52:13 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-zai-kuai-su-qie-huan-ruan-jian-shi-chu-xian-ka-dun-huo-zhe-hei-ping2miao-ran-hou-hui-fu-zheng-chang/m-p/921082#M393279 DYYIRIS 2019-04-23T15:52:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-zai-kuai-su-qie-huan-ruan-jian-shi-chu-xian-ka-dun-huo-zhe-hei-ping2miao-ran-hou-hui-fu-zheng-chang/m-p/921089#M393280 <P>这个不好说，</P><P>1、先开机F2做硬件全面诊断</P><P>2、恢复系统到出厂设置</P><P>3、替换硬盘</P><P>&nbsp;</P><P>如果楼主1、2步骤测试都检测不出问题，推荐联系您当地惠普金牌服务中心检测硬件。</P> Tue, 23 Apr 2019 23:50:15 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-zai-kuai-su-qie-huan-ruan-jian-shi-chu-xian-ka-dun-huo-zhe-hei-ping2miao-ran-hou-hui-fu-zheng-chang/m-p/921089#M393280 托卢 2019-04-23T23:50:15Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-zai-kuai-su-qie-huan-ruan-jian-shi-chu-xian-ka-dun-huo-zhe-hei-ping2miao-ran-hou-hui-fu-zheng-chang/m-p/921098#M393282 <P>工程师您好，我用hp support assistant检测，显示硬件没有任何问题。请问这个检测准确吗？还有就是，那个里面 hp support assistant可以一键安装所有的驱动以及固件更新吗？包括某些未安装的固件及驱动。</P><P>总之，先谢谢，我会按您的方法测试1、2步骤，之后再去惠普金牌服务中心监测下。</P> Wed, 24 Apr 2019 01:56:51 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-zai-kuai-su-qie-huan-ruan-jian-shi-chu-xian-ka-dun-huo-zhe-hei-ping2miao-ran-hou-hui-fu-zheng-chang/m-p/921098#M393282 DYYIRIS 2019-04-24T01:56:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-zai-kuai-su-qie-huan-ruan-jian-shi-chu-xian-ka-dun-huo-zhe-hei-ping2miao-ran-hou-hui-fu-zheng-chang/m-p/921102#M393284 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/123387">@DYYIRIS</a>&nbsp; 已写:<BR /><P>工程师您好，我用hp support assistant检测，显示硬件没有任何问题。请问这个检测准确吗？还有就是，那个里面 hp support assistant可以一键安装所有的驱动以及固件更新吗？包括某些未安装的固件及驱动。</P><P>总之，先谢谢，我会按您的方法测试1、2步骤，之后再去惠普金牌服务中心监测下。</P><HR /></BLOCKQUOTE><P>所有的硬件检测功能都作为辅助参考，以实际的故障现象为准。</P><P>&nbsp;</P><P>HP Support Assistant软件可以更新现有版本的驱动到最新版本，无法自动安装未安装过的驱动。</P><P>&nbsp;</P> Wed, 24 Apr 2019 02:09:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-zai-kuai-su-qie-huan-ruan-jian-shi-chu-xian-ka-dun-huo-zhe-hei-ping2miao-ran-hou-hui-fu-zheng-chang/m-p/921102#M393284 托卢 2019-04-24T02:09:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-zai-kuai-su-qie-huan-ruan-jian-shi-chu-xian-ka-dun-huo-zhe-hei-ping2miao-ran-hou-hui-fu-zheng-chang/m-p/921255#M393322 <P>先整一下系统吧，重置系统看没有这种现象，还这样去售后。</P> Wed, 24 Apr 2019 09:31:52 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-zai-kuai-su-qie-huan-ruan-jian-shi-chu-xian-ka-dun-huo-zhe-hei-ping2miao-ran-hou-hui-fu-zheng-chang/m-p/921255#M393322 HUPH 2019-04-24T09:31:52Z