https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/937604#M398186 <P>已经安装驱动，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ图片20190829162223.png" style="width: 508px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/38638iBDD44CC46575EAA4/image-size/large?v=v2&amp;px=999" role="button" title="QQ图片20190829162223.png" alt="QQ图片20190829162223.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ图片20190829162343.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/38639iEDC73C64ABF66CFF/image-size/large?v=v2&amp;px=999" role="button" title="QQ图片20190829162343.png" alt="QQ图片20190829162343.png" /></span></P> Thu, 29 Aug 2019 08:24:19 GMT 阿齐 2019-08-29T08:24:19Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/937604#M398186 <P>已经安装驱动，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ图片20190829162223.png" style="width: 508px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/38638iBDD44CC46575EAA4/image-size/large?v=v2&amp;px=999" role="button" title="QQ图片20190829162223.png" alt="QQ图片20190829162223.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ图片20190829162343.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/38639iEDC73C64ABF66CFF/image-size/large?v=v2&amp;px=999" role="button" title="QQ图片20190829162343.png" alt="QQ图片20190829162343.png" /></span></P> Thu, 29 Aug 2019 08:24:19 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/937604#M398186 阿齐 2019-08-29T08:24:19Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/937617#M398192 <P>Windows 10版本？ 17xx/18xx/1903？<BR /><BR />BIOS 版本？<BR /><BR />HP 笔记本电脑 - 更新 BIOS<BR /><A href="http://support.hp.com/cn-zh/document/c00444074" target="_blank">http://support.hp.com/cn-zh/document/c00444074</A></P> Thu, 29 Aug 2019 09:01:11 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/937617#M398192 y2kim 2019-08-29T09:01:11Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/937798#M398231 <P>安装驱动后找不到的么，你更新下BIOS，看如何。要是没用还原系统试试。</P> Fri, 30 Aug 2019 09:22:12 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/937798#M398231 HUPH 2019-08-30T09:22:12Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/944070#M400195 <P>谢谢回复！请问怎么查看bios版本，今天开机笔电自动更新了bios&nbsp; 查看指纹识别还是不能用，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-10-17 101411.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/39650i97A831CCFE59CB40/image-size/large?v=v2&amp;px=999" role="button" title="批注 2019-10-17 101411.png" alt="批注 2019-10-17 101411.png" /></span></P> Thu, 17 Oct 2019 02:14:56 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/944070#M400195 阿齐 2019-10-17T02:14:56Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/944071#M400196 <P>谢谢，bios更新了之后还是不能用。还原电脑除了备份还有其他要注意的吗？</P> Thu, 17 Oct 2019 02:17:41 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/944071#M400196 阿齐 2019-10-17T02:17:41Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/944093#M400205 <P>设备管理器的指纹设备，还是异常装态的话，下面这个驱动装过？</P><P>&nbsp;</P><P><A href="http://h30318.www3.hp.com/pub/softpaq/sp98501-99000/sp98547.exe" target="_blank">http://h30318.www3.hp.com/pub/softpaq/sp98501-99000/sp98547.exe</A></P><P>&nbsp;</P><P>没装，下载安装。</P><P>装过，我找其他版本。</P> Thu, 17 Oct 2019 02:58:48 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/944093#M400205 y2kim 2019-10-17T02:58:48Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/944412#M400285 <P>谢谢回复，emoticon.generic.title</img>这个版本装过了，在售后官网找到的，下载到了D盘，安装到C盘默认的位置，安装时显示已存在，我覆盖安装的。重启后和以前一样</P> Sat, 19 Oct 2019 07:57:48 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/944412#M400285 阿齐 2019-10-19T07:57:48Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/957184#M403999 <P>同Evny13机型 昨天在惠普管家里升级了BIOS系统之后指纹也不能使用了 请问问题解决了吗 如何恢复使用?</P> Thu, 23 Jan 2020 15:31:42 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/957184#M403999 az11 2020-01-23T15:31:42Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/958155#M404308 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20200205113305.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/41879i0974A7DA35F507D5/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20200205113305.png" alt="微信截图_20200205113305.png" /></span><BR />win+x 打开设备管理器<BR />选择生物识别设备<BR />回退驱动程序<BR />我同样问题，实测有用</P> Wed, 05 Feb 2020 03:34:51 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/958155#M404308 lailais 2020-02-05T03:34:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/958200#M404326 <P>加111111，我也是这个机型，更新完BIOS之后指纹就不能用了</P> Wed, 05 Feb 2020 08:33:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/958200#M404326 潘大王 2020-02-05T08:33:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/958634#M404429 <P>最新驱动</P><P><A href="http://h30318.www3.hp.com/pub/softpaq/sp100001-100500/sp100344.exe" target="_blank">http://h30318.www3.hp.com/pub/softpaq/sp100001-100500/sp100344.exe</A></P> Mon, 10 Feb 2020 02:50:53 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chi-windows-hello-zhi-wen-de-zhi-wen-shi-bie-qi/m-p/958634#M404429 y2kim 2020-02-10T02:50:53Z