https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057837#M427580 <P>&nbsp;HP Zhan X 13 G2。<A target="_blank"></A>7LH83PC#AB2。已经重装了sp110276.exe，在设备管理器中hid-通用触摸屏中禁用启用查找驱动更新都没用。然后开机F2 hard ware drive检查都是正常的。请问怎么排查故障？</P> Fri, 20 Nov 2020 08:08:39 GMT naranja 2020-11-20T08:08:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057837#M427580 <P>&nbsp;HP Zhan X 13 G2。<A target="_blank"></A>7LH83PC#AB2。已经重装了sp110276.exe，在设备管理器中hid-通用触摸屏中禁用启用查找驱动更新都没用。然后开机F2 hard ware drive检查都是正常的。请问怎么排查故障？</P> Fri, 20 Nov 2020 08:08:39 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057837#M427580 naranja 2020-11-20T08:08:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057854#M427584 <P>用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="http://h30318.www3.hp.com/pub/softpaq/sp110001-110500/sp110416.exe" target="_blank">http://h30318.www3.hp.com/pub/softpaq/sp110001-110500/sp110416.exe</A></P> <P>&nbsp;</P> <P>请参考下面的压缩包里面记录的操作使用过程</P> <P><A href="https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip" target="_blank">https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip</A></P> <P>&nbsp;</P> <P>压缩包内是一个用问题步骤记录器记录的mht文件，双击默认用浏览器打开，图片点击放大，再点击恢复。</P> Fri, 20 Nov 2020 08:21:52 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057854#M427584 y2kim 2020-11-20T08:21:52Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057857#M427585 <P>优先更新 Intel&nbsp;串行 IO&nbsp;驱动</P> Fri, 20 Nov 2020 08:31:12 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057857#M427585 548851818 2020-11-20T08:31:12Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057866#M427587 <P>已经更新过串行IO了。</P><DIV><DIV><DIV><DIV><DIV><DIV><DIV><DIV><DIV><DIV><DIV><SPAN class="data-cell">生产商</SPAN></DIV><DIV><SPAN class="data-cell">HP</SPAN></DIV></DIV><DIV><DIV><SPAN class="data-cell">型号</SPAN></DIV><DIV><SPAN class="data-cell">HP Zhan X 13 G2</SPAN></DIV></DIV><DIV><DIV><SPAN class="data-cell">系统 ID</SPAN></DIV><DIV><SPAN class="data-cell">8655</SPAN></DIV></DIV><DIV><DIV><SPAN class="data-cell">产品 ID</SPAN></DIV><DIV><SPAN class="data-cell">7LH83PC#AB2</SPAN></DIV></DIV><DIV><DIV><SPAN class="data-cell">内存大小</SPAN></DIV><DIV><SPAN class="data-cell">8192 MB RAM</SPAN></DIV></DIV><DIV><DIV><SPAN class="data-cell">BIOS 日期</SPAN></DIV><DIV><SPAN class="data-cell">10/29/2020</SPAN></DIV></DIV><DIV><DIV><SPAN class="data-cell">BIOS 修订版</SPAN></DIV><DIV><SPAN class="data-cell">R82 Ver. 01.07.02</SPAN></DIV></DIV><DIV><DIV><SPAN class="data-cell">序列号</SPAN></DIV><DIV><SPAN class="data-cell">5CG9226G4X</SPAN></DIV></DIV><DIV><DIV><SPAN class="data-cell">键盘控制器修订版</SPAN></DIV><DIV><SPAN class="data-cell">KBC Version 58.3F.00</SPAN></DIV></DIV><DIV><DIV><SPAN class="data-cell">操作系统映像</SPAN></DIV><DIV><SPAN class="data-cell">18WWOKAT602#SAB2#DAB2</SPAN></DIV></DIV><DIV><DIV><SPAN class="data-cell">安装的 OS 版本</SPAN></DIV><DIV><SPAN class="data-cell">1909 (10.0.18363)</SPAN></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Fri, 20 Nov 2020 08:38:21 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057866#M427587 naranja 2020-11-20T08:38:21Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057868#M427588 <P>安装<SPAN>HP Image Assistant后显示bios需要更新，更新后重启还是没变。屏幕没法触摸。</SPAN></P> Fri, 20 Nov 2020 08:39:22 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057868#M427588 naranja 2020-11-20T08:39:22Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057874#M427589 <P>hp image assistant 5.0.3给出的结果</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2020-11-20 164320.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51135i32B1DFD5C6477D5A/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2020-11-20 164320.png" alt="屏幕截图 2020-11-20 164320.png" /></span></P><P>系统信息如下</P><DIV><SPAN class="modalMiddlePanelNickName ng-scope">一般规格</SPAN></DIV><DIV><DIV><DIV><SPAN class="ng-scope">操作系统</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">Windows 10 家庭中文版 64 位</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">微处理器</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">系统内存</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">8 GB</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope ng-binding">内存插槽 1</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">8GB Samsung 2667MHz</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">主板</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">8655 KBC Version 58.3F.00</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">系统 BIOS</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">R82 Ver. 01.07.02</SPAN></DIV></DIV><HR /><DIV><SPAN class="modalMiddlePanelNickName ng-scope">视频</SPAN></DIV><DIV><DIV><DIV><SPAN class="ng-binding">图形设备 1</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">Intel(R) UHD Graphics 620</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">当前分辨率</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">1920 x 1080</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">刷新率</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">60</SPAN> <SPAN class="ng-scope">Hz</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">版本</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">27.20.100.8190 (5/5/2020)</SPAN></DIV></DIV><HR /></DIV><DIV><SPAN class="modalMiddlePanelNickName ng-scope">音频</SPAN></DIV><DIV><DIV><DIV><SPAN class="ng-scope ng-binding">设备 1</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">Realtek High Definition Audio</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">状态</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">已启用</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">驱动程序</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">RTKVHD64.sys</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">版本</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">6.0.8971.1</SPAN></DIV></DIV><HR /></DIV><DIV><DIV><DIV><SPAN class="ng-scope ng-binding">设备 2</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">英特尔® 智音技术</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">状态</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">已启用</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">驱动程序</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">IntcDMic.sys</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">版本</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">10.23.0.3349</SPAN></DIV></DIV><HR /></DIV><DIV><DIV><DIV><SPAN class="ng-scope ng-binding">设备 3</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">英特尔(R) 显示器音频</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">状态</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">已启用</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">驱动程序</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">IntcDAud.sys</SPAN></DIV></DIV><HR /><DIV><DIV><SPAN class="ng-scope">版本</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">10.27.0.9</SPAN></DIV></DIV></DIV></DIV> Fri, 20 Nov 2020 08:45:19 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057874#M427589 naranja 2020-11-20T08:45:19Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057878#M427591 <P>F2测试能用的话，不是硬件问题。控制面板有触摸的设置？确实可以屏蔽手的触摸输入的设置的。没机器实物，我不记得具体在哪里设。</P> Fri, 20 Nov 2020 08:49:47 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057878#M427591 y2kim 2020-11-20T08:49:47Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057885#M427593 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2020-11-20 170130.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51136iE5B995C7E18FD832/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2020-11-20 170130.png" alt="屏幕截图 2020-11-20 170130.png" /></span></P><P>上面的设置都没什么用。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2020-11-20 165929.png" style="width: 699px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51137i495C057C00F646BA/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2020-11-20 165929.png" alt="屏幕截图 2020-11-20 165929.png" /></span></P><P>这个使用手写笔时忽略触控输入 取消勾选也没用啊</P> Fri, 20 Nov 2020 09:02:48 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057885#M427593 naranja 2020-11-20T09:02:48Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057890#M427596 <DIV><SPAN class="data-cell">安装的 OS 版本</SPAN></DIV> <DIV><SPAN class="data-cell">1909<SPAN>&nbsp;</SPAN></SPAN></DIV> <DIV>&nbsp;</DIV> <DIV><SPAN class="data-cell">升级20H2</SPAN></DIV> <DIV> <P style="margin: 0in; font-size: 11.0pt;"><SPAN style="font-family: 'Microsoft YaHei';">微软易升工具下载</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;" lang="zh-CN"><A href="http://go.microsoft.com/fwlink/?LinkId=799445" target="_blank">http://go.microsoft.com/fwlink/?LinkId=799445</A></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;" lang="zh-CN">&nbsp;</P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;" lang="zh-CN">不想升级就只能考虑重置系统了</P> </DIV> Fri, 20 Nov 2020 09:09:22 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-ping-mu-bu-neng-yong-shou-chu-mo-dan-shi-shi-yongho-active-pen-g2-bi-ke-yi-xie/m-p/1057890#M427596 y2kim 2020-11-20T09:09:22Z