https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lao-lan-ping/m-p/1094117#M434556 <P>小白，不是很懂。恳请大佬解救，十分感谢您的意见。</P><P>电脑为新机，使用5个月。</P><P>问题1.在使用是会突然出现蓝屏，电脑自己无法重启，都是手动重启。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="230864c793c6dbcdeae2faf2c59bb99c.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58450i86665F4B2D2FCB37/image-size/large?v=v2&amp;px=999" role="button" title="230864c793c6dbcdeae2faf2c59bb99c.jpg" alt="230864c793c6dbcdeae2faf2c59bb99c.jpg" /></span></P><P>问题2：开机时有时会出现提示CMOS验证失败。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9340d90d5eb0bf0db7e748fd298d9477.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58451iA618E634B61580B7/image-size/large?v=v2&amp;px=999" role="button" title="9340d90d5eb0bf0db7e748fd298d9477.jpg" alt="9340d90d5eb0bf0db7e748fd298d9477.jpg" /></span></P><P>已咨询HP的技术服务员，蓝屏DUMP日志文件没接收。只看了蓝屏照片给了方案我试了，没有效果。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="拒绝.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58458i20421D3597360C26/image-size/large?v=v2&amp;px=999" role="button" title="拒绝.png" alt="拒绝.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="开始.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58459iC96C34E33A6F2468/image-size/large?v=v2&amp;px=999" role="button" title="开始.png" alt="开始.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2021-06-01 205839.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58457i32AA94C725C1114E/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2021-06-01 205839.png" alt="屏幕截图 2021-06-01 205839.png" /></span>下面用WinDbg 分析dump日志文件的截图，代码（FAILURE_BUCKET_ID:&nbsp; 0x133_DPC_ACPI!ACPIEcServiceIoLoop）但是我进一步搜不出相关的解决方案了。麻烦大佬指点下吧</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝屏代码.PNG" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58460i662C29B0B9F99E13/image-size/large?v=v2&amp;px=999" role="button" title="蓝屏代码.PNG" alt="蓝屏代码.PNG" /></span></P><P>&nbsp;</P> Thu, 03 Jun 2021 16:04:58 GMT Zsy 2021-06-03T16:04:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lao-lan-ping/m-p/1094117#M434556 <P>小白，不是很懂。恳请大佬解救，十分感谢您的意见。</P><P>电脑为新机，使用5个月。</P><P>问题1.在使用是会突然出现蓝屏，电脑自己无法重启，都是手动重启。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="230864c793c6dbcdeae2faf2c59bb99c.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58450i86665F4B2D2FCB37/image-size/large?v=v2&amp;px=999" role="button" title="230864c793c6dbcdeae2faf2c59bb99c.jpg" alt="230864c793c6dbcdeae2faf2c59bb99c.jpg" /></span></P><P>问题2：开机时有时会出现提示CMOS验证失败。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9340d90d5eb0bf0db7e748fd298d9477.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58451iA618E634B61580B7/image-size/large?v=v2&amp;px=999" role="button" title="9340d90d5eb0bf0db7e748fd298d9477.jpg" alt="9340d90d5eb0bf0db7e748fd298d9477.jpg" /></span></P><P>已咨询HP的技术服务员，蓝屏DUMP日志文件没接收。只看了蓝屏照片给了方案我试了，没有效果。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="拒绝.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58458i20421D3597360C26/image-size/large?v=v2&amp;px=999" role="button" title="拒绝.png" alt="拒绝.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="开始.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58459iC96C34E33A6F2468/image-size/large?v=v2&amp;px=999" role="button" title="开始.png" alt="开始.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2021-06-01 205839.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58457i32AA94C725C1114E/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2021-06-01 205839.png" alt="屏幕截图 2021-06-01 205839.png" /></span>下面用WinDbg 分析dump日志文件的截图，代码（FAILURE_BUCKET_ID:&nbsp; 0x133_DPC_ACPI!ACPIEcServiceIoLoop）但是我进一步搜不出相关的解决方案了。麻烦大佬指点下吧</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝屏代码.PNG" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58460i662C29B0B9F99E13/image-size/large?v=v2&amp;px=999" role="button" title="蓝屏代码.PNG" alt="蓝屏代码.PNG" /></span></P><P>&nbsp;</P> Thu, 03 Jun 2021 16:04:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lao-lan-ping/m-p/1094117#M434556 Zsy 2021-06-03T16:04:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lao-lan-ping/m-p/1094131#M434558 <P>之前更新过什么驱动么 ，类似显卡或者其他的驱动？</P> <P>尝试回滚一下试试看</P> <P>仅供参考<A href="https://answers.microsoft.com/en-us/windows/forum/all/dpc-watchdog-violation/e1a53920-66af-43ca-bbe4-897a7525c437" target="_self">DPC_WATCHDOG_VIOLATION</A>&nbsp;</P> Thu, 03 Jun 2021 23:20:39 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lao-lan-ping/m-p/1094131#M434558 Steve0ta 2021-06-03T23:20:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lao-lan-ping/m-p/1094137#M434560 <P>更新BIOS</P> <P><A href="https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112276.exe" target="_blank">https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112276.exe</A></P> <P>如果更新BIOS后，问题依旧，建议全新安装系统。</P> <P><A href="https://mp.weixin.qq.com/s/0NIJK4a4Ykr5e_1_J5D3Mg" target="_blank">https://mp.weixin.qq.com/s/0NIJK4a4Ykr5e_1_J5D3Mg</A></P> Fri, 04 Jun 2021 00:52:44 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lao-lan-ping/m-p/1094137#M434560 548851818 2021-06-04T00:52:44Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lao-lan-ping/m-p/1094436#M434624 <P>谢谢您的建议。bios之前更新过了，没效果，还是会定期出现。。重装系统还是我再看看别的再说吧。dump日志显示是电源管理驱动不兼容的原因。谢谢</P> Sun, 06 Jun 2021 06:23:35 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lao-lan-ping/m-p/1094436#M434624 Zsy 2021-06-06T06:23:35Z