https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125378#M440467 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="设备管理器里显示正常，驱动也是最新驱动" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/65821iA9828FD1A117A9C3/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2021-11-03 084816.jpg" alt="设备管理器里显示正常，驱动也是最新驱动" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">设备管理器里显示正常，驱动也是最新驱动</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="可是指纹解锁就是不能用" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/65822i40D001B9FC87F760/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2021-11-03 084100.jpg" alt="可是指纹解锁就是不能用" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">可是指纹解锁就是不能用</span></span></P><P>指纹解锁就这样显示，很久不能用了</P> Wed, 03 Nov 2021 00:50:40 GMT 小宝出动冲冲 2021-11-03T00:50:40Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125378#M440467 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="设备管理器里显示正常，驱动也是最新驱动" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/65821iA9828FD1A117A9C3/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2021-11-03 084816.jpg" alt="设备管理器里显示正常，驱动也是最新驱动" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">设备管理器里显示正常，驱动也是最新驱动</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="可是指纹解锁就是不能用" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/65822i40D001B9FC87F760/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2021-11-03 084100.jpg" alt="可是指纹解锁就是不能用" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">可是指纹解锁就是不能用</span></span></P><P>指纹解锁就这样显示，很久不能用了</P> Wed, 03 Nov 2021 00:50:40 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125378#M440467 小宝出动冲冲 2021-11-03T00:50:40Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125394#M440470 <P>系统桌面按Win+R打开运行，输入</P> <P>msinfo32</P> <P>确定，打开系统信息程序窗口</P> <P>提供下面的信息</P> <P>&nbsp;</P> <UL> <LI>系统摘要-右边内容，ctrl+a全选，ctrl+c复制，粘贴出来回复这里</LI> </UL> <UL> <LI>左边点组件展开-有问题的设备-右边内容（如果有），ctrl+a全选，ctrl+c复制，粘贴出来回复这里</LI> </UL> Wed, 03 Nov 2021 01:07:56 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125394#M440470 y2kim 2021-11-03T01:07:56Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125397#M440472 <P>系统摘要</P><P>操作系统名称 Microsoft Windows 10 家庭中文版<BR />版本 10.0.19042 内部版本 19042<BR />其他操作系统描述 没有资料<BR />操作系统制造商 Microsoft Corporation<BR />系统名称 CKABBBDEDN<BR />系统制造商 HP<BR />系统型号 HP ENVY Laptop 13-aq1xxx<BR />系统类型 基于 x64 的电脑<BR />系统 SKU 8GS69PA#AB2<BR />处理器 Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz，2112 Mhz，4 个内核，8 个逻辑处理器<BR />BIOS 版本/日期 Insyde F.14, 2020/11/11<BR />SMBIOS 版本 3.2<BR />嵌入式控制器版本 83.18<BR />BIOS 模式 UEFI<BR />主板制造商 HP<BR />主板产品 86AE<BR />主板版本 83.18<BR />平台角色 移动<BR />安全启动状态 启用<BR />PCR7 配置 无法绑定<BR />Windows 目录 C:\WINDOWS<BR />系统目录 C:\WINDOWS\system32<BR />启动设备 \Device\HarddiskVolume1<BR />区域设置 中国<BR />硬件抽象层 版本 = "10.0.19041.1151"<BR />用户名 CKABBBDEDN\86156<BR />时区 中国标准时间<BR />已安装的物理内存(RAM) 8.00 GB<BR />总的物理内存 7.79 GB<BR />可用物理内存 2.22 GB<BR />总的虚拟内存 9.67 GB<BR />可用虚拟内存 3.24 GB<BR />页面文件空间 1.88 GB<BR />页面文件 C:\pagefile.sys<BR />内核 DMA 保护 关闭<BR />基于虚拟化的安全性 未启用<BR />设备加密支持 设备自动加密失败的原因: TPM 不可用, 不支持 PCR7 绑定, 检测到不允许使用的具有 DMA 功能的总线/设备, TPM 不可用<BR />Hyper-V - 虚拟机监视模式扩展 是<BR />Hyper-V - 第二级地址转换扩展 是<BR />Hyper-V - 固件中启用的虚拟化 是<BR />Hyper-V - 数据扩展保护 是</P> Wed, 03 Nov 2021 01:13:31 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125397#M440472 小宝出动冲冲 2021-11-03T01:13:31Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125398#M440473 <P>有问题设备里没有内容</P><P>&nbsp;</P> Wed, 03 Nov 2021 01:14:31 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125398#M440473 小宝出动冲冲 2021-11-03T01:14:31Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125402#M440474 <P>下载运行下面几个</P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp104001-104500/sp104426.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp104001-104500/sp104426.exe</A></P> <P>&nbsp;</P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp100501-101000/sp100800.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp100501-101000/sp100800.exe</A></P> <P>&nbsp;</P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp104001-104500/sp104404.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp104001-104500/sp104404.exe</A></P> <P>&nbsp;</P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp134001-134500/sp134409.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp134001-134500/sp134409.exe</A></P> <P>&nbsp;</P> Wed, 03 Nov 2021 01:21:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125402#M440474 y2kim 2021-11-03T01:21:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125406#M440476 <P>&nbsp;</P><P>前三个都显示这个，最后一个刚运行完，指纹解锁还是不能用<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2021-11-03 092240.jpg" style="width: 773px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/65833i38570F574253B5DB/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2021-11-03 092240.jpg" alt="屏幕截图 2021-11-03 092240.jpg" /></span></P> Wed, 03 Nov 2021 01:31:55 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125406#M440476 小宝出动冲冲 2021-11-03T01:31:55Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125408#M440477 <P>开始-设置-更新和安全-Windows更新右边点查看可选更新，如果有</P> <P>展开驱动程序更新</P> <P>截图看看有什么</P> Wed, 03 Nov 2021 01:35:31 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125408#M440477 y2kim 2021-11-03T01:35:31Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125411#M440478 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2021-11-03 093653.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/65834i1649757943AF6C9A/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2021-11-03 093653.jpg" alt="屏幕截图 2021-11-03 093653.jpg" /></span></P> Wed, 03 Nov 2021 01:37:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125411#M440478 小宝出动冲冲 2021-11-03T01:37:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125418#M440481 <P>4个可选的都勾上安装一下</P> Wed, 03 Nov 2021 01:41:14 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125418#M440481 y2kim 2021-11-03T01:41:14Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125427#M440483 <P>都安装了，安装后也重启电脑了，指纹还是不能用</P> Wed, 03 Nov 2021 01:52:38 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125427#M440483 小宝出动冲冲 2021-11-03T01:52:38Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125504#M440489 <P>按win+q输入 hp client看下能不能搜到这款，HP Client Security Manager</P> <P>可以搜到的话到里面录入下指纹试试。</P> <P>如果没有复制这个连接到浏览器地址栏</P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp111001-111500/sp111031.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp111001-111500/sp111031.exe</A></P> <P>回车下载安装</P> <P>安装完进去软件开始录指纹，最后的安全保护功能关闭一步登录和开机保护。</P> Wed, 03 Nov 2021 05:43:37 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125504#M440489 正在输入 2021-11-03T05:43:37Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125511#M440490 <P>做系统升级吧</P> <P style="margin: 0in; font-size: 11.0pt;"><SPAN style="font-family: 'Microsoft YaHei';">微软易升工具下载</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><A href="http://go.microsoft.com/fwlink/?LinkId=799445" target="_blank">http://go.microsoft.com/fwlink/?LinkId=799445</A></P> Wed, 03 Nov 2021 05:59:49 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125511#M440490 y2kim 2021-11-03T05:59:49Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125573#M440502 <P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2021-11-03 193242.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/65860i38C1CAE9B6E9F794/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2021-11-03 193242.jpg" alt="屏幕截图 2021-11-03 193242.jpg" /></span></P><P>试了两次就这样，都是最后一下就不行了</P> Wed, 03 Nov 2021 11:41:27 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125573#M440502 小宝出动冲冲 2021-11-03T11:41:27Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125575#M440503 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1635939769011.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/65861iE607128DB5E5FBF7/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1635939769011.png" alt="_0-1635939769011.png" /></span>下载不了</P><P>&nbsp;</P> Wed, 03 Nov 2021 11:43:06 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125575#M440503 小宝出动冲冲 2021-11-03T11:43:06Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125647#M440515 <P>应该会有提示选择保留</P> Thu, 04 Nov 2021 01:49:07 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125647#M440515 Chen_long 2021-11-04T01:49:07Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125661#M440518 <P><SPAN style="font-family: 'Microsoft YaHei'; font-size: 11.0pt;">在</SPAN><SPAN style="font-family: Calibri; font-size: 11.0pt;">&nbsp;Windows&nbsp;10&nbsp;</SPAN><SPAN style="font-family: 'Microsoft YaHei'; font-size: 11.0pt;">中，在</SPAN><SPAN style="font-family: Calibri; font-size: 11.0pt;">“</SPAN><SPAN style="font-family: 'Microsoft YaHei'; font-size: 11.0pt;">开始</SPAN><SPAN style="font-family: Calibri; font-size: 11.0pt;">”</SPAN><SPAN style="font-family: 'Microsoft YaHei'; font-size: 11.0pt;">菜单旁边的搜索框中输入</SPAN><SPAN style="font-family: Calibri; font-size: 11.0pt;">“</SPAN><SPAN style="font-family: 'Microsoft YaHei'; font-size: 11.0pt;">设备管理器</SPAN><SPAN style="font-family: Calibri; font-size: 11.0pt;">”</SPAN><SPAN style="font-family: 'Microsoft YaHei'; font-size: 11.0pt;">，然后在结果中选择</SPAN><SPAN style="font-family: Calibri; font-size: 11.0pt;">“</SPAN><SPAN style="font-family: 'Microsoft YaHei'; font-size: 11.0pt;">设备管理器</SPAN><SPAN style="font-family: Calibri; font-size: 11.0pt;">”</SPAN><SPAN style="font-family: 'Microsoft YaHei'; font-size: 11.0pt;">。</SPAN></P> <P><SPAN style="font-family: 'Microsoft YaHei'; font-size: 11.0pt;">展开</SPAN><SPAN style="font-family: Calibri; font-size: 11.0pt;">“</SPAN><SPAN style="font-family: 'Microsoft YaHei'; font-size: 11.0pt;">生物识别设备</SPAN><SPAN style="font-family: Calibri; font-size: 11.0pt;">”</SPAN><SPAN style="font-family: 'Microsoft YaHei'; font-size: 11.0pt;">。</SPAN></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">右键Synatpic字样的的设备，右键菜单选卸载设备，<STRONG>不勾选</STRONG>删除驱动的勾，确定，完成卸载。</P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;" lang="en-US">&nbsp;</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">重启一次，再试。</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">还不行，重复上面动作，<STRONG>勾选</STRONG>删除驱动的勾，确定，完成卸载。</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">重启，看设备管理器生物识别下面的设备在不在。</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">在的话，可以再试注册指纹。</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">如果不在，再重新检测windows更新的可选更新，应该会有指纹的设备驱动更新。</P> Thu, 04 Nov 2021 02:00:49 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125661#M440518 y2kim 2021-11-04T02:00:49Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125671#M440520 <P>我是不是失去了指纹解锁的机会了<span class="lia-unicode-emoji" title=":疲劳:">😫</span>还是不行</P> Thu, 04 Nov 2021 02:17:08 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125671#M440520 小宝出动冲冲 2021-11-04T02:17:08Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125725#M440523 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/198596">@小宝出动冲冲</a>&nbsp; 已写:<BR /> <P>我是不是失去了指纹解锁的机会了<span class="lia-unicode-emoji" title=":疲劳:">😫</span>还是不行</P> <HR /></BLOCKQUOTE> <P>能刷指纹但是不能完成注册这种</P> <P>&nbsp;</P> <P>你找别人用手指试试</P> <P>&nbsp;</P> <P>如果别人操作没问题，看你手指是不是不干净，掉皮什么的</P> <P>&nbsp;</P> <P>如果别人也不能完成注册，去服务中心检查一下</P> Thu, 04 Nov 2021 05:31:21 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhi-wen-jie-suo-bu-neng-yong-le/m-p/1125725#M440523 y2kim 2021-11-04T05:31:21Z