https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1184883#M452206 <P>打开Win11右下角快捷设置面板后系统就会自动蓝屏，面板上我只打开了无线和蓝牙。（见图）同时系统我也重装过，蓝牙和无线驱动不管是HP官网提供还是英特尔的最新版本我都尝试更新过，但还是会出现描述的问题。不知是否有人碰到过这种情况，希望能提供解决方案，谢谢！</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="快捷面板" style="width: 333px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/78881iAA3A773BCEE7FEC1/image-size/medium?v=v2&amp;px=400" role="button" title="屏幕截图 2022-09-05 203952.png" alt="快捷面板" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">快捷面板</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="蓝屏内容" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/78882iECCEE9EF62103C8B/image-size/medium?v=v2&amp;px=400" role="button" title="微信图片_20220905204240.jpg" alt="蓝屏内容" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">蓝屏内容</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="无线网卡" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/78879i4B577189C255D6AC/image-size/medium?v=v2&amp;px=400" role="button" title="2022-09-05_205530.jpg" alt="无线网卡" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">无线网卡</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="蓝牙" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/78880iB2B721769E053F11/image-size/medium?v=v2&amp;px=400" role="button" title="2022-09-05_205515.jpg" alt="蓝牙" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">蓝牙</span></span></P><P>&nbsp;</P><P>&nbsp;</P> Mon, 05 Sep 2022 13:04:29 GMT MD_Timo 2022-09-05T13:04:29Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1184883#M452206 <P>打开Win11右下角快捷设置面板后系统就会自动蓝屏，面板上我只打开了无线和蓝牙。（见图）同时系统我也重装过，蓝牙和无线驱动不管是HP官网提供还是英特尔的最新版本我都尝试更新过，但还是会出现描述的问题。不知是否有人碰到过这种情况，希望能提供解决方案，谢谢！</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="快捷面板" style="width: 333px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/78881iAA3A773BCEE7FEC1/image-size/medium?v=v2&amp;px=400" role="button" title="屏幕截图 2022-09-05 203952.png" alt="快捷面板" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">快捷面板</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="蓝屏内容" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/78882iECCEE9EF62103C8B/image-size/medium?v=v2&amp;px=400" role="button" title="微信图片_20220905204240.jpg" alt="蓝屏内容" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">蓝屏内容</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="无线网卡" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/78879i4B577189C255D6AC/image-size/medium?v=v2&amp;px=400" role="button" title="2022-09-05_205530.jpg" alt="无线网卡" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">无线网卡</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="蓝牙" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/78880iB2B721769E053F11/image-size/medium?v=v2&amp;px=400" role="button" title="2022-09-05_205515.jpg" alt="蓝牙" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">蓝牙</span></span></P><P>&nbsp;</P><P>&nbsp;</P> Mon, 05 Sep 2022 13:04:29 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1184883#M452206 MD_Timo 2022-09-05T13:04:29Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1184979#M452221 <P>无线和蓝牙都装22.150.x.x版本的驱动</P> Tue, 06 Sep 2022 05:14:44 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1184979#M452221 y2kim 2022-09-06T05:14:44Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187516#M452697 <P>您好！再按照您给出的方案升级完驱动后使用一段时候后还是会出想相同的蓝屏问题，不知您是否还有别的解决方案呢？</P> Mon, 19 Sep 2022 13:04:39 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187516#M452697 MD_Timo 2022-09-19T13:04:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187533#M452703 <P><FONT size="3"><SPAN>*****提供</SPAN><SPAN>机器基本</SPAN><SPAN>信息*****</SPAN></FONT></P> <P><FONT size="3">系统桌面按Win+R打开运行，输入</FONT></P> <P><FONT size="3">msinfo32</FONT></P> <P><FONT size="3">确定，打开系统信息程序窗口</FONT></P> <P>&nbsp;</P> <UL> <LI><FONT size="3">系统摘要-右边内容，Ctrl+A全选，Ctrl+C复制，粘贴出来</FONT></LI> </UL> <P>&nbsp;</P> <UL> <LI lang="en-US" style="font-family: 'HP Simplified Hans Light'; font-size: 11pt;"><FONT size="3">开始搜索打开事件查看器，左边展开windows 日志</FONT></LI> </UL> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">点击系统</FONT></P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">最右边操作中有一项叫筛选当前日志...</FONT></P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">在</FONT></P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">&lt;所有事件ID&gt;</FONT></P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">这里输入1001</FONT></P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">&nbsp;</P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">点确定，然后就应该看到来源是BugCheck的所有事件</FONT></P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">点击看下面常规显示的错误内容是什么</FONT></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">&nbsp;</P> <UL> <LI lang="en-US" style="font-family: 'HP Simplified Hans Light'; font-size: 11pt;"><FONT size="3">以管理员身份打开powershell</FONT></LI> </UL> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">逐一输入以下指令：</FONT></P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">Dism /Online /Cleanup-Image /CheckHealth，按回车</FONT></P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">Dism /Online /Cleanup-Image /ScanHealth，按回车</FONT></P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">Dism /Online /Cleanup-Image /RestoreHealth，按回车</FONT></P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">sfc /scannow，按回车</FONT></P> <P class="lia-indent-padding-left-60px" style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><FONT size="3">重启</FONT></P> Mon, 19 Sep 2022 14:52:47 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187533#M452703 y2kim 2022-09-19T14:52:47Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187729#M452736 <P>按照您的方案修复重启后再去尝试，暂时没有出现过蓝屏现象，不知这要是否算是彻底解决呢？</P><P>&nbsp;</P><P>======系统信息=====</P><P>&nbsp;</P><P>操作系统名称 Microsoft Windows 11 专业版<BR />版本 10.0.22000 版本 22000<BR />其他操作系统描述 没有资料<BR />操作系统制造商 Microsoft Corporation<BR />系统名称 DESKTOP-AV2NSAI<BR />系统制造商 HP<BR />系统型号 HP ZBOOK POWER G8<BR />系统类型 基于 x64 的电脑<BR />系统 SKU 4N447PA<BR />处理器 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz，2304 Mhz，8 个内核，16 个逻辑处理器<BR />BIOS 版本/日期 HP T81 Ver. 01.10.00, 2022/7/27<BR />SMBIOS 版本 3.3<BR />嵌入式控制器版本 81.37<BR />BIOS 模式 UEFI<BR />主板制造商 HP<BR />主板产品 888D<BR />主板版本 KBC Version 51.25.00<BR />平台角色 移动<BR />安全启动状态 关闭<BR />PCR7 配置 需要提升才能查看<BR />Windows 目录 C:\Windows<BR />系统目录 C:\Windows\system32<BR />启动设备 \Device\HarddiskVolume1<BR />区域设置 中国<BR />硬件抽象层 版本 = "10.0.22000.778"<BR />用户名 DESKTOP-AV2NSAI\a12lk<BR />时区 中国标准时间<BR />已安装的物理内存(RAM) 16.0 GB<BR />总的物理内存 15.7 GB<BR />可用物理内存 9.64 GB<BR />总的虚拟内存 18.5 GB<BR />可用虚拟内存 10.7 GB<BR />页面文件空间 2.88 GB<BR />页面文件 C:\pagefile.sys<BR />内核 DMA 保护 启用<BR />基于虚拟化的安全性 未启用<BR />设备加密支持 需要提升才能查看<BR />Hyper-V - 虚拟机监视模式扩展 是<BR />Hyper-V - 第二级地址转换扩展 是<BR />Hyper-V - 固件中启用的虚拟化 是<BR />Hyper-V - 数据扩展保护 是</P><P>&nbsp;</P><P>=====事件截图=====</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="事件.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/79523i29220118D227DBED/image-size/large?v=v2&amp;px=999" role="button" title="事件.png" alt="事件.png" /></span></P> Tue, 20 Sep 2022 12:38:38 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187729#M452736 MD_Timo 2022-09-20T12:38:38Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187792#M452747 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/249222">@MD_Timo</a>&nbsp; 已写:<BR /> <P>按照您的方案修复重启后再去尝试，暂时没有出现过蓝屏现象，不知这要是否算是彻底解决呢？</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>观察几天</P> Wed, 21 Sep 2022 01:36:49 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187792#M452747 y2kim 2022-09-21T01:36:49Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187948#M452790 <P>您好，在今天的使用中还是会出现同样的蓝屏情况。不知是否还有别的方法能解决？</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="事件.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/79570i8DD274F999BFCD2B/image-size/large?v=v2&amp;px=999" role="button" title="事件.png" alt="事件.png" /></span></P> Wed, 21 Sep 2022 13:59:52 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187948#M452790 MD_Timo 2022-09-21T13:59:52Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187983#M452799 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/18602">@y2kim</a>&nbsp;麻烦协助～～谢谢</P> Wed, 21 Sep 2022 22:37:50 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187983#M452799 Steve0ta 2022-09-21T22:37:50Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187987#M452802 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">找时间跑硬件测试，晚上休息前，不用机器的时候进行，跑一晚上。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开始进行之后可以不用管电脑放一边。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">安装诊断工具</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><A href="https://h30318.www3.hp.com/pub/softpaq/sp141501-142000/sp141572.exe" target="_blank" rel="noopener">https://h30318.www3.hp.com/pub/softpaq/sp141501-142000/sp141572.exe</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开始-设置-更新和安全-恢复-高级启动下面的【立即重新启动】按钮</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">蓝色背景出现-疑难解答-高级选项-UEFI固件设置-重启</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">菜单出现，按F2</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">菜单中选择-系统测试-广泛测试-循环运行直到出现错误</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">尽量做一次长时间的，实在没时间，找时间，选广泛测试之后选择"运行一次"</P> Wed, 21 Sep 2022 23:42:17 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1187987#M452802 y2kim 2022-09-21T23:42:17Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1188201#M452848 <P>您好，在经过一晚上的测试后，每次的测试结果都是通过的。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/79636iE9B1642414B1AB05/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/79635i5AD8BE7223C1AE7C/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span></P> Thu, 22 Sep 2022 22:07:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1188201#M452848 MD_Timo 2022-09-22T22:07:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1188253#M452862 <P>建议做覆盖安装</P> <P>具体操作参考下雨</P> <P><A href="https://h30471.www3.hp.com/t5/you-xi-ben/OMEN-Gaming-Hub-jiang-dian-ya-jie-mian-wu-fa-da-kai/m-p/1171920" target="_blank">https://h30471.www3.hp.com/t5/you-xi-ben/OMEN-Gaming-Hub-jiang-dian-ya-jie-mian-wu-fa-da-kai/m-p/1171920</A></P> Fri, 23 Sep 2022 05:00:19 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-kai-kuai-jie-she-zhi-mian-ban-hou-xi-tong-jiu-hui-lan-ping/m-p/1188253#M452862 y2kim 2022-09-23T05:00:19Z