https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211516#M457704 <P>战66 G5 A 14 扬声器没声音，耳机正常，如何解决？</P> Sat, 28 Jan 2023 06:23:07 GMT carlshi 2023-01-28T06:23:07Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211516#M457704 <P>战66 G5 A 14 扬声器没声音，耳机正常，如何解决？</P> Sat, 28 Jan 2023 06:23:07 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211516#M457704 carlshi 2023-01-28T06:23:07Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211517#M457705 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">先测试确认喇叭正常工作，然后再排除软件故障。否则直接找售后服务。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank" rel="noopener">HP 电脑 - 硬件故障测试</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">HP PC Hardware Diagnostics 有两个版本可用：Windows 版本供在 Windows 中使用。UEFI 版本供在 Windows 无法启动时使用。检查硬件故障建议使用UEFI版本。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">开机按F2进入的不是白色背景，要重新下载安装UEFI诊断工具，否则测试不了喇叭（扬声器）</P> Sat, 28 Jan 2023 06:31:48 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211517#M457705 y2kim 2023-01-28T06:31:48Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211522#M457706 <P>测试这样，看来要找售后了。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hp.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85100iA56685AF8BB5AB66/image-size/large?v=v2&amp;px=999" role="button" title="hp.png" alt="hp.png" /></span></P> Sat, 28 Jan 2023 06:42:55 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211522#M457706 carlshi 2023-01-28T06:42:55Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211523#M457707 <P><SPAN>HP PC Hardware Diagnostics 有两个版本可用：Windows 版本供在 Windows 中使用。<STRONG>UEFI 版本供在 Windows 无法启动时使用。检查硬件故障建议使用UEFI版本。</STRONG></SPAN></P> Sat, 28 Jan 2023 06:44:12 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211523#M457707 y2kim 2023-01-28T06:44:12Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211526#M457708 <P><STRONG>UEFI测试通过，扬声器是有声音的，进入系统还是有问题，</STRONG></P><P><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="音频.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85101i2FB1ED764417CFDA/image-size/large?v=v2&amp;px=999" role="button" title="音频.jpg" alt="音频.jpg" /></span></STRONG></P> Sat, 28 Jan 2023 07:02:39 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211526#M457708 carlshi 2023-01-28T07:02:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211531#M457709 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">打开设备管理器（开始菜单搜索打开）</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">展开“声音、视频和游戏控制器“, 右键卸载Realtek Audio，勾选删除驱动的勾</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>展开“系统设备“, 右键卸载</SPAN><SPAN>全部</SPAN><SPAN>英特尔智音技术</SPAN><SPAN>字样的设备</SPAN><SPAN>，勾选删除驱动的勾</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">删除三个设备后，如果提示要重启，请重启。如果没有提示重启，随意右键设备管理器中的设备，选扫描检测硬件改动，等删掉的三个设备重新出现。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">重复卸载并勾选删除驱动的勾的动作，直到右键卸载没有勾可以勾选为止，三个都是右键卸载没有删除驱动的勾。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">重启一次，联网，检查Windows更新（开始-设置-更新和安全），驱动会在可选更新内，都勾选。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">更新完重启一次系统，确认声音是否正常。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">以上全套下来还不行，工作日找微信公众号人工客服</P> Sat, 28 Jan 2023 07:32:05 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211531#M457709 y2kim 2023-01-28T07:32:05Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211532#M457710 <P>就是系统或驱动的问题了，参考下面的方法试试：</P> <P><A href="https://mp.weixin.qq.com/s?__biz=MzIxMTAyNjk0OA==&amp;mid=2654644980&amp;idx=3&amp;sn=23a5fdbab6f5673127f99d2175f23101&amp;chksm=8c959f9fbbe21689f7eb1981bed75801a0acef41b5ef07a4bb1fe3796be6e39d491f4b5d72a4&amp;scene=126&amp;sessionid=1674883146&amp;subscene=227&amp;key=41bf8d8cc83f875c95224329ff9e3677b9766ffaae3cd46e5d2e60ca54be47bde29e1d2913d8963e14a32f7288543148eb6d7b041427882f4b1365b5e5e4694ffd1faf516057bc4c1ec8910cf2af151c2f320852a5244f6ad08ead25a8a1e47a38a156ade438438f195bec57ce5da07259e99511d65f7577beb828bcf1509047&amp;ascene=7&amp;uin=ODgxOTU4NTIw&amp;devicetype=Windows+10+x64&amp;version=63090016&amp;lang=zh_CN&amp;exportkey=n_ChQIAhIQyw53R2xtFdMSP6WF9sEJghLZAQIE97dBBAEAAAAAABIiGMyVZ2gAAAAOpnltbLcz9gKNyK89dVj02OXCuhe0raeaH9NicnB1okdGiMSFjILYFJef%2B9ENDtuLoxZgeIrOIYMDVsf8ZJH%2FMe1fcHssWW1iA0WCF%2Buz5%2BIByLULoJSnzcn3GWD8%2BqdgG4mlolhViDqt8Elfl9FXzwD990YMJqoOVde%2B0es%2BFdfyVPK80EiKOVk7NOBuhKkjUel38om%2FbV3eNLgboF%2FPQu7hfYdCHjTt%2B5SPL1b4U%2BU%2BdhOJKTM%2FC1GIt%2FNyuZcr2TI%3D&amp;acctmode=0&amp;pass_ticket=uFc43kudr7DmXvcXSBSWrcfR3PNFcM7JHs%2Bb4bXmw%2BHX75v7aeUUMgRVYEgmu9UoTKA5yzeDxfgf7lPPaNQWEw%3D%3D&amp;wx_header=1&amp;fontgear=2" target="_self">没有声音问题</A></P> Sat, 28 Jan 2023 07:35:51 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211532#M457710 托卢 2023-01-28T07:35:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211536#M457711 <P><span class="lia-unicode-emoji" title=":竖起大拇指:">👍</span>感谢指导，已解决，多谢！</P> Sat, 28 Jan 2023 07:49:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1211536#M457711 carlshi 2023-01-28T07:49:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1298894#M476179 <P>你好，我的电脑是战66，外放没声音按照您这个方法已经解决了，但过几天的又没声音了。这个什么原因呢？怎么操作能一劳永逸？谢谢。</P> Mon, 08 Jul 2024 08:06:57 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan66-yang-sheng-qi-mei-sheng-yin/m-p/1298894#M476179 依然else 2024-07-08T08:06:57Z