https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212394#M457881 <P>系统是win10 22h2，在官网下载的sp135737 (1).exe Synaptics VFS7552 WBF Touch Fingerprint Driver驱动<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85324i4F72AD7966961DF1/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P><P>安装到弹出cmd窗口后cmd窗口闪退，后无任何操作。尝试过更改安装位置，修改c盘权限，所有者。均无效</P><P>BIOS版本是最新的，也有尝试过安装旧版本BIOS，均无效。</P><P>操作系统有回退到20h2 也无法安装</P> Wed, 01 Feb 2023 06:05:56 GMT 野兽 2023-02-01T06:05:56Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212394#M457881 <P>系统是win10 22h2，在官网下载的sp135737 (1).exe Synaptics VFS7552 WBF Touch Fingerprint Driver驱动<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85324i4F72AD7966961DF1/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P><P>安装到弹出cmd窗口后cmd窗口闪退，后无任何操作。尝试过更改安装位置，修改c盘权限，所有者。均无效</P><P>BIOS版本是最新的，也有尝试过安装旧版本BIOS，均无效。</P><P>操作系统有回退到20h2 也无法安装</P> Wed, 01 Feb 2023 06:05:56 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212394#M457881 野兽 2023-02-01T06:05:56Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212520#M457922 <P>建议用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.7.exe" target="_blank" rel="noopener">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.7.exe</A></P> <P>&nbsp;</P> <P>大概过程</P> <P>&nbsp;</P> <P>安装软件后会自动打开，点分析，然后等结果</P> <P>&nbsp;</P> <P>点推荐</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1607565027764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51904i1F681003705DFD40/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1607565027764.png" alt="y2kim_0-1607565027764.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>然后勾选关键和推荐更新，点蓝色download按钮</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1607565027767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51903i7785C3009FE14D44/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_1-1607565027767.png" alt="y2kim_1-1607565027767.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>选择提取文件并安装，点蓝色按钮开始</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1607565027769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51902i4B245688BAFD4DAF/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_2-1607565027769.png" alt="y2kim_2-1607565027769.png" /></span></P> Thu, 02 Feb 2023 00:22:51 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212520#M457922 y2kim 2023-02-02T00:22:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212614#M457937 <P>使用hpia检测后并没有提示安装指纹驱动，搜索已安装驱动可以看到指纹驱动已安装<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2023-02-02 135604.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85386i2D518DB5915D5BE4/image-size/large?v=v2&amp;px=999" role="button" title="批注 2023-02-02 135604.png" alt="批注 2023-02-02 135604.png" /></span>，但在设备管理器中没有看到指纹识别器，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2023-02-02 135630.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85385i8F3894C85582327D/image-size/large?v=v2&amp;px=999" role="button" title="批注 2023-02-02 135630.png" alt="批注 2023-02-02 135630.png" /></span>这种情况是指纹识别模块损坏还是驱动不兼容导致？</P> Thu, 02 Feb 2023 06:09:13 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212614#M457937 野兽 2023-02-02T06:09:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212664#M457946 <P>开机按F2进入UEFI版本的硬件测试，有的机型可以测指纹，如果可用，可以试试测试排除硬件故障</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">HP PC Hardware Diagnostics 有两个版本可用：Windows 版本供在 Windows 中使用。UEFI 版本供在 Windows 无法启动时使用。<STRONG>检查硬件故障建议使用UEFI版本。</STRONG></P> <P>&nbsp;</P> Thu, 02 Feb 2023 08:15:48 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212664#M457946 y2kim 2023-02-02T08:15:48Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212725#M457959 <P>在uefi硬件检测中无测试指纹选项，运行快速测试并未报错。在Windows环境中运行<SPAN>HP PC Hardware Diagnostics，软件中没有提供指纹测试功能。运行传感器测试，显示通过</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1675343406767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85420i603DB2744F00A1C0/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1675343406767.png" alt="_0-1675343406767.png" /></span></P><P>这种情况是不是驱动程序不兼容？</P> Thu, 02 Feb 2023 13:11:01 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212725#M457959 野兽 2023-02-02T13:11:01Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212769#M457973 <P>是我的话，我下一步会考虑拆机检查硬件连接</P> <P>不过这个平板机型我也没拆过</P> Fri, 03 Feb 2023 01:40:05 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elite-x2-1012-g2er-he-yi-ping-ban-zhi-wen-qu-dong-wu-fa-an-zhuang/m-p/1212769#M457973 y2kim 2023-02-03T01:40:05Z