https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223349#M460023 <P>2020年末的时候也出现过这个问题，在社区下载了一个文件解决了问题，现在又出现了触屏失灵的情况。不使用鼠标，触位板功能良好</P> Fri, 24 Mar 2023 07:30:10 GMT Earthescape 2023-03-24T07:30:10Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223349#M460023 <P>2020年末的时候也出现过这个问题，在社区下载了一个文件解决了问题，现在又出现了触屏失灵的情况。不使用鼠标，触位板功能良好</P> Fri, 24 Mar 2023 07:30:10 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223349#M460023 Earthescape 2023-03-24T07:30:10Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223423#M460041 <P>建议用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.7.exe" target="_blank" rel="noopener">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.7.exe</A></P> <P>&nbsp;</P> <P>大概过程</P> <P>&nbsp;</P> <P>安装软件后会自动打开，点分析，然后等结果</P> <P>&nbsp;</P> <P>点推荐</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1607565027764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51904i1F681003705DFD40/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1607565027764.png" alt="y2kim_0-1607565027764.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>然后勾选关键和推荐更新，点蓝色download按钮</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1607565027767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51903i7785C3009FE14D44/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_1-1607565027767.png" alt="y2kim_1-1607565027767.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>选择提取文件并安装，点蓝色按钮开始</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1607565027769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51902i4B245688BAFD4DAF/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_2-1607565027769.png" alt="y2kim_2-1607565027769.png" /></span></P> Sat, 25 Mar 2023 01:45:56 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223423#M460041 y2kim 2023-03-25T01:45:56Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223431#M460045 <P>你好！我确实按照你的指示提取文件并安装了近十个软件，但是我依然不能使用触屏功能，请问是不是软件的安装地址有特殊要求？</P> Sat, 25 Mar 2023 03:58:27 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223431#M460045 Earthescape 2023-03-25T03:58:27Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223450#M460050 <P>开机按F10进入BIOS</P> <P>在BIOS测试触摸屏有问题的话，是硬件故障</P> Sat, 25 Mar 2023 06:20:26 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223450#M460050 y2kim 2023-03-25T06:20:26Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223451#M460051 <P>请问打开了BIOS界面以后应该怎么测试硬件是否坏了？是打开以后就触碰屏幕吗？（对不起，我没有学过CS相关专业的知识），补充一下，电脑触屏失灵但是对触控笔反应良好，不知道能不能帮助分析问题</P> Sat, 25 Mar 2023 06:36:01 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223451#M460051 Earthescape 2023-03-25T06:36:01Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223597#M460115 <P>进入bios后屏幕是否可以触控？用手和笔都可以响应吗？</P><P>&nbsp;</P><P>*不代表官方言论<BR />如对您提出的问题有帮助请点击下方的“有”，若成功的解决了问题请点击下方的“ 接受为解决方案”。</P> Mon, 27 Mar 2023 01:47:27 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhanX-de-chu-ping-gong-neng-shi-xiao-zhuan-wei-ping-ban-mo-shi-ye-wu-fa-dui-chu-ping-jin-xing-xiang-ying/m-p/1223597#M460115 NAVI_Sasha 2023-03-27T01:47:27Z