https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-jia-xin-mai-de-dian-nao-hui-chu-xian-pin-fan-si-ji-de-wen-ti-ma/m-p/1246136#M465279 <P>半个月前在京东自营买的暗影精灵9，这段时间死机了不少次，光今天就已经死机3回了。一般是在看视频的时候。</P> Tue, 01 Aug 2023 10:45:04 GMT OWL817 2023-08-01T10:45:04Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-jia-xin-mai-de-dian-nao-hui-chu-xian-pin-fan-si-ji-de-wen-ti-ma/m-p/1246136#M465279 <P>半个月前在京东自营买的暗影精灵9，这段时间死机了不少次，光今天就已经死机3回了。一般是在看视频的时候。</P> Tue, 01 Aug 2023 10:45:04 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-jia-xin-mai-de-dian-nao-hui-chu-xian-pin-fan-si-ji-de-wen-ti-ma/m-p/1246136#M465279 OWL817 2023-08-01T10:45:04Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-jia-xin-mai-de-dian-nao-hui-chu-xian-pin-fan-si-ji-de-wen-ti-ma/m-p/1246145#M465283 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">看机器是否长时间运行测试无异常。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入白色背景画面HP PC Hardware Diagnostics UEFI。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入的如果不是白色背景，要重新下载安装UEFI诊断工具。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://h30318.www3.hp.com/pub/softpaq/sp144501-145000/sp144997.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp144501-145000/sp144997.exe</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">没有操作系统，用其他电脑下载运行工具，制作安装到USB，安装过程有选择的选项。故障机接USB开机按F2。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">白色背景菜单中选择-系统测试-广泛测试-循环运行直到出现错误。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">建议晚上休息前，不用机器的时候进行，跑一晚上。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开始进行之后可以不用管电脑放一边。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">了解更多</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试</A></P> Tue, 01 Aug 2023 11:28:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-jia-xin-mai-de-dian-nao-hui-chu-xian-pin-fan-si-ji-de-wen-ti-ma/m-p/1246145#M465283 y2kim 2023-08-01T11:28:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-jia-xin-mai-de-dian-nao-hui-chu-xian-pin-fan-si-ji-de-wen-ti-ma/m-p/1246188#M465306 <P>是操作系统的问题不是惠普产品，Windows11经常出现客户反应死机问题</P> Tue, 01 Aug 2023 22:58:10 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/da-jia-xin-mai-de-dian-nao-hui-chu-xian-pin-fan-si-ji-de-wen-ti-ma/m-p/1246188#M465306 donnhao 2023-08-01T22:58:10Z