https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xingbookpro14yong-zhe-yong-zhe-zi-ji-jiu-zhong-xin-qi-dong-zhong-qi-hou-xian-shi-lan-se-bi-zhi-ping-shi-shi-hu-shi-zai-xian-bi-zhi-lan-se-de-shi-chu-shi-bi-zhi-huo-xu/m-p/1268019#M470005 <P>星bookpro14用着用着自己就重新启动，重启后显示蓝色壁纸（平时似乎是在线壁纸？蓝色的是初始壁纸？或许）并且显示无法识别人脸只能输入pin码进入桌面。</P><P>无报错信息。</P><P>正常使用过程中（上一次为浏览网页，最近一次为打开网易云音乐）突然黑屏，然后进入黑色背景惠普logo界面转圈圈，然后显示锁屏界面，显示蓝色壁纸并且显示无法识别人脸只能输入pin码进入桌面。</P><P>设备工作不正常之前，无任何异常变化，意外重启前约五分钟安装了“2023-适用于 Windows 11 Version 22H2 的 12 累积更新，适合基于 x64 的系统 (KB5033375)”并重新启动。</P><P>连接方式为wifi。</P><P>上一次意外重启后使用惠普管家-运行硬件诊断程序-检查bios更新进行了更新。</P><P>烦请大佬们帮帮忙</P><P>&nbsp;</P> Wed, 13 Dec 2023 02:05:23 GMT 兔兔那么可恨 2023-12-13T02:05:23Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xingbookpro14yong-zhe-yong-zhe-zi-ji-jiu-zhong-xin-qi-dong-zhong-qi-hou-xian-shi-lan-se-bi-zhi-ping-shi-shi-hu-shi-zai-xian-bi-zhi-lan-se-de-shi-chu-shi-bi-zhi-huo-xu/m-p/1268019#M470005 <P>星bookpro14用着用着自己就重新启动，重启后显示蓝色壁纸（平时似乎是在线壁纸？蓝色的是初始壁纸？或许）并且显示无法识别人脸只能输入pin码进入桌面。</P><P>无报错信息。</P><P>正常使用过程中（上一次为浏览网页，最近一次为打开网易云音乐）突然黑屏，然后进入黑色背景惠普logo界面转圈圈，然后显示锁屏界面，显示蓝色壁纸并且显示无法识别人脸只能输入pin码进入桌面。</P><P>设备工作不正常之前，无任何异常变化，意外重启前约五分钟安装了“2023-适用于 Windows 11 Version 22H2 的 12 累积更新，适合基于 x64 的系统 (KB5033375)”并重新启动。</P><P>连接方式为wifi。</P><P>上一次意外重启后使用惠普管家-运行硬件诊断程序-检查bios更新进行了更新。</P><P>烦请大佬们帮帮忙</P><P>&nbsp;</P> Wed, 13 Dec 2023 02:05:23 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xingbookpro14yong-zhe-yong-zhe-zi-ji-jiu-zhong-xin-qi-dong-zhong-qi-hou-xian-shi-lan-se-bi-zhi-ping-shi-shi-hu-shi-zai-xian-bi-zhi-lan-se-de-shi-chu-shi-bi-zhi-huo-xu/m-p/1268019#M470005 兔兔那么可恨 2023-12-13T02:05:23Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xingbookpro14yong-zhe-yong-zhe-zi-ji-jiu-zhong-xin-qi-dong-zhong-qi-hou-xian-shi-lan-se-bi-zhi-ping-shi-shi-hu-shi-zai-xian-bi-zhi-lan-se-de-shi-chu-shi-bi-zhi-huo-xu/m-p/1268021#M470006 <P>锁屏界面为蓝色壁纸，桌面壁纸没变</P> Wed, 13 Dec 2023 02:07:26 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xingbookpro14yong-zhe-yong-zhe-zi-ji-jiu-zhong-xin-qi-dong-zhong-qi-hou-xian-shi-lan-se-bi-zhi-ping-shi-shi-hu-shi-zai-xian-bi-zhi-lan-se-de-shi-chu-shi-bi-zhi-huo-xu/m-p/1268021#M470006 兔兔那么可恨 2023-12-13T02:07:26Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xingbookpro14yong-zhe-yong-zhe-zi-ji-jiu-zhong-xin-qi-dong-zhong-qi-hou-xian-shi-lan-se-bi-zhi-ping-shi-shi-hu-shi-zai-xian-bi-zhi-lan-se-de-shi-chu-shi-bi-zhi-huo-xu/m-p/1268080#M470016 <P>建议再用用看，之前的重启跟系统更新有关</P> Wed, 13 Dec 2023 05:46:15 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xingbookpro14yong-zhe-yong-zhe-zi-ji-jiu-zhong-xin-qi-dong-zhong-qi-hou-xian-shi-lan-se-bi-zhi-ping-shi-shi-hu-shi-zai-xian-bi-zhi-lan-se-de-shi-chu-shi-bi-zhi-huo-xu/m-p/1268080#M470016 坏坏的笑 2023-12-13T05:46:15Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xingbookpro14yong-zhe-yong-zhe-zi-ji-jiu-zhong-xin-qi-dong-zhong-qi-hou-xian-shi-lan-se-bi-zhi-ping-shi-shi-hu-shi-zai-xian-bi-zhi-lan-se-de-shi-chu-shi-bi-zhi-huo-xu/m-p/1268118#M470025 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1702453566566.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100460iD4DD589563653037/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1702453566566.png" alt="_0-1702453566566.png" /></span></P><P>又重启了 怎么才能解决呢哥</P> Wed, 13 Dec 2023 07:46:44 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xingbookpro14yong-zhe-yong-zhe-zi-ji-jiu-zhong-xin-qi-dong-zhong-qi-hou-xian-shi-lan-se-bi-zhi-ping-shi-shi-hu-shi-zai-xian-bi-zhi-lan-se-de-shi-chu-shi-bi-zhi-huo-xu/m-p/1268118#M470025 兔兔那么可恨 2023-12-13T07:46:44Z