https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277133#M471934 <P>想要设置指纹和摄像头密码可是 显示<FONT size="5">找不到支持windows Hello 的指纹和摄像头</FONT>。</P><P>去<FONT color="#FF0000">设备管理器</FONT>找过<FONT size="5" color="#FF0000">生物管理器</FONT>，<FONT size="5">找不到。</FONT></P><P><FONT size="4">重新装过机，也重新从HP support Assistant 去更新硬件设备。BIOS的软件也重新装过，都没有办法解决。</FONT></P><P><FONT size="4">请大神们帮帮忙， 多谢！</FONT></P> Thu, 22 Feb 2024 11:53:51 GMT 夏娜 2024-02-22T11:53:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277133#M471934 <P>想要设置指纹和摄像头密码可是 显示<FONT size="5">找不到支持windows Hello 的指纹和摄像头</FONT>。</P><P>去<FONT color="#FF0000">设备管理器</FONT>找过<FONT size="5" color="#FF0000">生物管理器</FONT>，<FONT size="5">找不到。</FONT></P><P><FONT size="4">重新装过机，也重新从HP support Assistant 去更新硬件设备。BIOS的软件也重新装过，都没有办法解决。</FONT></P><P><FONT size="4">请大神们帮帮忙， 多谢！</FONT></P> Thu, 22 Feb 2024 11:53:51 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277133#M471934 夏娜 2024-02-22T11:53:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277140#M471936 <P>这个机器硬件配置，原厂有没有指纹，有没有红外摄像头，你是否了解。</P> Thu, 22 Feb 2024 12:20:35 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277140#M471936 y2kim 2024-02-22T12:20:35Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277141#M471937 <P>是有的。我之前用过的 而且我的电脑上面有指纹扫描的地方。中过一次病毒重新安装过就没办法使用了</P><P>&nbsp;</P> Thu, 22 Feb 2024 12:22:42 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277141#M471937 夏娜 2024-02-22T12:22:42Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277143#M471938 <P>指纹和红外摄像头是两个不同设备</P> <P>指纹识别登录，和有人脸识别登录用的是不同的硬件</P> <P>&nbsp;</P> <P>建议用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.2.0.exe" target="_blank" rel="noopener">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.2.0.exe</A></P> <P>&nbsp;</P> <P>大概过程</P> <P>&nbsp;</P> <P>安装软件后会自动打开，点分析，然后等结果</P> <P>&nbsp;</P> <P>点推荐</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1607565027764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51904i1F681003705DFD40/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1607565027764.png" alt="y2kim_0-1607565027764.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>然后勾选关键和推荐更新，点蓝色download按钮</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1607565027767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51903i7785C3009FE14D44/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_1-1607565027767.png" alt="y2kim_1-1607565027767.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>选择提取文件并安装，点蓝色按钮开始</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1607565027769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51902i4B245688BAFD4DAF/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_2-1607565027769.png" alt="y2kim_2-1607565027769.png" /></span></P> Thu, 22 Feb 2024 12:24:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277143#M471938 y2kim 2024-02-22T12:24:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277151#M471939 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="捕获.PNG" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102902iB7F43FD456CA76A4/image-size/medium?v=v2&amp;px=400" role="button" title="捕获.PNG" alt="捕获.PNG" /></span></P><P>我尝试了更新了所有的软件 打开还是没有办法使用。 这个是我的评估状态 </P> Thu, 22 Feb 2024 12:55:44 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277151#M471939 夏娜 2024-02-22T12:55:44Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277220#M471945 <P>系统重装后，当前用户名称是否叫administrator</P> <P>这个账号不能使用指纹</P> Fri, 23 Feb 2024 03:29:40 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277220#M471945 y2kim 2024-02-23T03:29:40Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277408#M471979 <P>重装后我自己改的用户名 只有这一个账户</P><P>&nbsp;</P> Sat, 24 Feb 2024 07:47:47 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277408#M471979 夏娜 2024-02-24T07:47:47Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277458#M472007 <P>建议做覆盖安装或者全新安装</P> <P>&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://answers.microsoft.com/zh-hans/windows/forum/all/windows-10/7d09b5ca-c937-4d59-a80e-d4ea0b940f86" target="_blank">Windows 10 如何覆盖安装 - Microsoft Community</A></P> Sun, 25 Feb 2024 04:53:15 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhao-bu-dao-zhi-chiWindows-Hello-zhi-wen-he-she-xiang-tou/m-p/1277458#M472007 y2kim 2024-02-25T04:53:15Z