https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1278918#M472316 <P>在edge浏览器看视频时突然屏幕上全是方块，死机卡住，只能强制关机，重启后又可以正常使用，每隔几个星期发生一次，没有规律。重装过系统，显卡驱动也是最新版的，依然不行。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3b39370e7200601dbcecbe7e4603f53.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103347i579A8E6BCD441124/image-size/medium?v=v2&amp;px=400" role="button" title="3b39370e7200601dbcecbe7e4603f53.jpg" alt="3b39370e7200601dbcecbe7e4603f53.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6cf51ad180e8e3414a116459e875bf2.jpg" style="width: 353px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103348i1D230F8F40B392C9/image-size/medium?v=v2&amp;px=400" role="button" title="6cf51ad180e8e3414a116459e875bf2.jpg" alt="6cf51ad180e8e3414a116459e875bf2.jpg" /></span></P> Mon, 04 Mar 2024 11:23:03 GMT Terminator_ 2024-03-04T11:23:03Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1278918#M472316 <P>在edge浏览器看视频时突然屏幕上全是方块，死机卡住，只能强制关机，重启后又可以正常使用，每隔几个星期发生一次，没有规律。重装过系统，显卡驱动也是最新版的，依然不行。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3b39370e7200601dbcecbe7e4603f53.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103347i579A8E6BCD441124/image-size/medium?v=v2&amp;px=400" role="button" title="3b39370e7200601dbcecbe7e4603f53.jpg" alt="3b39370e7200601dbcecbe7e4603f53.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6cf51ad180e8e3414a116459e875bf2.jpg" style="width: 353px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103348i1D230F8F40B392C9/image-size/medium?v=v2&amp;px=400" role="button" title="6cf51ad180e8e3414a116459e875bf2.jpg" alt="6cf51ad180e8e3414a116459e875bf2.jpg" /></span></P> Mon, 04 Mar 2024 11:23:03 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1278918#M472316 Terminator_ 2024-03-04T11:23:03Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1278930#M472320 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>有没有自己添加</SPAN><SPAN>、</SPAN><SPAN>升级</SPAN><SPAN>、改造</SPAN><SPAN>内部硬件</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">机器平时外接什么设备，除了电源</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">如果有，还原最初的硬件，除了电源，其他外部设备都不接</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">如果都没有</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">先看机器是否长时间运行测试无异常，判断有没有存在硬件故障。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">开机按F2进入白色背景画面HP PC Hardware Diagnostics UEFI。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">开机按F2进入的如果不是白色背景，要重新下载安装UEFI诊断工具。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://h30318.www3.hp.com/pub/softpaq/sp149501-150000/sp149563.exe" target="_blank"><SPAN>https://h30318.www3.hp.com/pub/softpaq/</SPAN><SPAN>sp149501-150000/sp149563.exe</SPAN></A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">没有操作系统，用其他电脑下载运行工具，制作安装到USB，安装过程有选择的选项。故障机接USB开机按F2。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">白色背景菜单中选择-系统测试-广泛测试-循环运行直到出现错误。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">建议晚上休息前，不用机器的时候进行，跑一晚上。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">开始进行之后可以不用管电脑放一边。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">了解更多</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试</A></P> Mon, 04 Mar 2024 11:51:49 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1278930#M472320 y2kim 2024-03-04T11:51:49Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1279007#M472335 <P>感谢回答。</P><P>没有对硬件改动过，平时只外接一个鼠标接收器。</P><P>昨天循环了一晚上，没有检出问题，恐怕很难检测出来。之前多次花屏卡死的情况是随机出现的，还没发现规律，如果有的话，就是都在用edge浏览器看视频，有一次是用edge浏览器看pdf。现象很像内存松动，但是我这台是板载内存。</P> Tue, 05 Mar 2024 03:03:49 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1279007#M472335 Terminator_ 2024-03-05T03:03:49Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283182#M473163 <P>今天又花屏死机一次，是在用PPT的时候，联系了很多次售后，试过所有方法，真是邪门了</P> Tue, 26 Mar 2024 08:05:27 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283182#M473163 Terminator_ 2024-03-26T08:05:27Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283184#M473164 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240326160621.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104491i5836B9871E157CB8/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240326160621.jpg" alt="微信图片_20240326160621.jpg" /></span></P> Tue, 26 Mar 2024 08:06:51 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283184#M473164 Terminator_ 2024-03-26T08:06:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283185#M473165 <P>有没有加过内存？或者变更过其他硬件</P> Tue, 26 Mar 2024 08:11:16 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283185#M473165 坏坏的笑 2024-03-26T08:11:16Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283186#M473166 <P>没有动过，这款是板载的内存</P> Tue, 26 Mar 2024 08:12:25 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283186#M473166 Terminator_ 2024-03-26T08:12:25Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283187#M473167 <P>有可能是内存松动，或内存颗粒虚焊导致的，建议联系售后，保修期内一般是更换主板。</P> <P>&nbsp;</P> <P>如果已经超出保修期的话，也可以找能做芯片级维修的地方测一下。</P> Tue, 26 Mar 2024 08:17:47 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283187#M473167 坏坏的笑 2024-03-26T08:17:47Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283188#M473168 <P>好的&nbsp;谢谢。如果是虚焊，有没有办法复现这个故障，比如拍一拍电脑之类的</P> Tue, 26 Mar 2024 08:21:41 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283188#M473168 Terminator_ 2024-03-26T08:21:41Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283190#M473169 <P>有可能的，如果真的测出来是这个问题，相对还是比较容易修复的。</P> Tue, 26 Mar 2024 08:26:08 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283190#M473169 坏坏的笑 2024-03-26T08:26:08Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283280#M473201 <P>您好，昨天突然发现电脑有个灵异现象，我之前已经把核显驱动更新到2023年的最新版，但是昨天发现不知道什么时候又变成了2020年的老版。我又去intel下载了最新版的2023的驱动，电脑的windows更新会自己卸载新版驱动，自动装上2020旧驱动，在设备管理器里手动点更新驱动也会自己卸载新驱动装上旧驱动。我怀疑是旧驱动不行，但是电脑还老是自己退回旧驱动，倒置我电脑时不时花屏，请问这种情况该怎么办呢？</P> Wed, 27 Mar 2024 02:26:45 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283280#M473201 Terminator_ 2024-03-27T02:26:45Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283293#M473203 <P>安装HP官网这个机型的intel显卡驱动</P> Wed, 27 Mar 2024 03:21:01 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283293#M473203 坏坏的笑 2024-03-27T03:21:01Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283297#M473205 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240327112406.png" style="width: 531px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104515i713D7B6CDB28BCF1/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240327112406.png" alt="微信图片_20240327112406.png" /></span>惠普官网的安装不上</P> Wed, 27 Mar 2024 03:24:42 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283297#M473205 Terminator_ 2024-03-27T03:24:42Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283298#M473206 <P>机器序列号提供一下</P> Wed, 27 Mar 2024 03:26:39 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283298#M473206 坏坏的笑 2024-03-27T03:26:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283299#M473207 <P>8CG947187</P> Wed, 27 Mar 2024 04:24:52 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283299#M473207 Terminator_ 2024-03-27T04:24:52Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283301#M473208 <P>之前安装的是这个么？<BR /><A href="https://ftp.hp.com/pub/softpaq/sp147501-148000/sp147854.exe" target="_blank">https://ftp.hp.com/pub/softpaq/sp147501-148000/sp147854.exe</A>&nbsp;</P> Wed, 27 Mar 2024 03:36:57 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283301#M473208 坏坏的笑 2024-03-27T03:36:57Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283305#M473209 <P>不是的，惠普官网的这个安装不上，提示我刚才发的弹窗The driver is not supported on this Os version (10.0.19045)。电脑会自动更新核显驱动回2020年的版本，这个旧版本会死机。</P> Wed, 27 Mar 2024 03:41:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283305#M473209 Terminator_ 2024-03-27T03:41:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283308#M473210 <P>安装的intel公版显卡驱动是这个么</P> <P><A href="https://downloadmirror.intel.com/795883/gfx_win_101.2127.exe" target="_blank">https://downloadmirror.intel.com/795883/gfx_win_101.2127.exe</A>&nbsp;</P> Wed, 27 Mar 2024 03:47:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283308#M473210 坏坏的笑 2024-03-27T03:47:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283309#M473211 <P>是的</P> Wed, 27 Mar 2024 03:49:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283309#M473211 Terminator_ 2024-03-27T03:49:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283310#M473212 <P>操作系统目前的版本超过了官网支持的版本，官网的显卡驱动没有做后续更新，确实没太好的办法</P> Wed, 27 Mar 2024 03:53:04 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/kan-shi-pin-shi-tu-ran-hua-ping-si-ji/m-p/1283310#M473212 坏坏的笑 2024-03-27T03:53:04Z