https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling-zhang-shi-jian-shi-yong-wang-luo-hou-wu-fa-zheng-chang-shi-yong-wang-luo-yi-ji-guan-ji/m-p/1280049#M472566 <P>在较长时间使用WIFI进行下载后(半小时至1小时左右)，网络将会断开，显示网络无法上网，而手机仍可正常使用此WIFI。同时，网络中心WLAN和移动热点两个按钮消失，网络设置功能失效。出现此问题后，<STRONG>电脑也将无法正常重启和关机</STRONG>，只能通过键盘上按钮强制关机后重启。<STRONG>重启后将恢复正常</STRONG>，但较长时间使用网络下载后问题<STRONG>再次出现</STRONG>。</P><P>该问题已多次出现。出现问题后使用360与惠普管家均未成功修复，重启恢复正常后系统以及软硬件扫描均未发现问题，软件与驱动均为最新版本。下载所用软件为百度网盘，未用其它软件进行下载测试。</P><P>络后该问题<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="网络断开" style="width: 570px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103647i601656F1478E7761/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="网络断开" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">网络断开</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WLAN与热点中心按钮消失" style="width: 607px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103650i4FF7945783C8BA5F/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="WLAN与热点中心按钮消失" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">WLAN与热点中心按钮消失</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="惠普帮助修复失败" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103648i73207AB87A18D1BD/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="惠普帮助修复失败" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">惠普帮助修复失败</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360修复失败" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103651iBD24C68C53BDFEFB/image-size/large?v=v2&amp;px=999" role="button" title="4.png" alt="360修复失败" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">360修复失败</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无法正常重启和关机" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103652i9F0F81A478FAE748/image-size/large?v=v2&amp;px=999" role="button" title="5.jpg" alt="无法正常重启和关机" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">无法正常重启和关机</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="软件驱动均为最新" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103653i584380471F6CA07F/image-size/large?v=v2&amp;px=999" role="button" title="6.JPG" alt="软件驱动均为最新" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">软件驱动均为最新</span></span></P> Sun, 10 Mar 2024 08:59:58 GMT sun1 2024-03-10T08:59:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling-zhang-shi-jian-shi-yong-wang-luo-hou-wu-fa-zheng-chang-shi-yong-wang-luo-yi-ji-guan-ji/m-p/1280049#M472566 <P>在较长时间使用WIFI进行下载后(半小时至1小时左右)，网络将会断开，显示网络无法上网，而手机仍可正常使用此WIFI。同时，网络中心WLAN和移动热点两个按钮消失，网络设置功能失效。出现此问题后，<STRONG>电脑也将无法正常重启和关机</STRONG>，只能通过键盘上按钮强制关机后重启。<STRONG>重启后将恢复正常</STRONG>，但较长时间使用网络下载后问题<STRONG>再次出现</STRONG>。</P><P>该问题已多次出现。出现问题后使用360与惠普管家均未成功修复，重启恢复正常后系统以及软硬件扫描均未发现问题，软件与驱动均为最新版本。下载所用软件为百度网盘，未用其它软件进行下载测试。</P><P>络后该问题<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="网络断开" style="width: 570px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103647i601656F1478E7761/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="网络断开" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">网络断开</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WLAN与热点中心按钮消失" style="width: 607px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103650i4FF7945783C8BA5F/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="WLAN与热点中心按钮消失" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">WLAN与热点中心按钮消失</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="惠普帮助修复失败" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103648i73207AB87A18D1BD/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="惠普帮助修复失败" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">惠普帮助修复失败</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360修复失败" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103651iBD24C68C53BDFEFB/image-size/large?v=v2&amp;px=999" role="button" title="4.png" alt="360修复失败" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">360修复失败</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无法正常重启和关机" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103652i9F0F81A478FAE748/image-size/large?v=v2&amp;px=999" role="button" title="5.jpg" alt="无法正常重启和关机" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">无法正常重启和关机</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="软件驱动均为最新" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103653i584380471F6CA07F/image-size/large?v=v2&amp;px=999" role="button" title="6.JPG" alt="软件驱动均为最新" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">软件驱动均为最新</span></span></P> Sun, 10 Mar 2024 08:59:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling-zhang-shi-jian-shi-yong-wang-luo-hou-wu-fa-zheng-chang-shi-yong-wang-luo-yi-ji-guan-ji/m-p/1280049#M472566 sun1 2024-03-10T08:59:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling-zhang-shi-jian-shi-yong-wang-luo-hou-wu-fa-zheng-chang-shi-yong-wang-luo-yi-ji-guan-ji/m-p/1280058#M472574 <P>BIOS不是F.19的话，先升级</P> <P><A href="https://support.hp.com/cn-zh/drivers/victus-by-hp-16.1-inch-gaming-laptop-pc-16-e0000/model/2100371552?sku=498X5PA" target="_blank">Victus by HP Laptop 16-e0112AX (498X5PA) Software and Driver Downloads | HP® Support</A></P> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><A href="https://support.hp.com/cn-zh/document/ish_3936552-3160847-16" target="_blank"><SPAN>HP </SPAN><SPAN>消费类笔记本电脑</SPAN><SPAN> - </SPAN><SPAN>更新</SPAN><SPAN> BIOS</SPAN><SPAN>（基本输入输出系统）</SPAN><SPAN>(Windows) | HP®</SPAN><SPAN>客户支持</SPAN></A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>按照</SPAN><SPAN>【</SPAN><SPAN>在 Windows 中手动更新 BIOS</SPAN><SPAN>】</SPAN><SPAN>部分操作</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>更新BIOS后，恢复BIOS默认</SPAN><SPAN>设置一次</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>开机</SPAN><SPAN>/</SPAN><SPAN>重启按</SPAN><SPAN>F10进入BIOS</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>按</SPAN><SPAN>F9</SPAN><SPAN>并</SPAN><SPAN>同意</SPAN><SPAN>恢复默认设置</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>按</SPAN><SPAN>F10保存退出BIOS</SPAN></P> Sun, 10 Mar 2024 09:22:40 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling-zhang-shi-jian-shi-yong-wang-luo-hou-wu-fa-zheng-chang-shi-yong-wang-luo-yi-ji-guan-ji/m-p/1280058#M472574 y2kim 2024-03-10T09:22:40Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling-zhang-shi-jian-shi-yong-wang-luo-hou-wu-fa-zheng-chang-shi-yong-wang-luo-yi-ji-guan-ji/m-p/1280063#M472577 <P>已更新并将BIOS恢复默认，但该问题仍继续出现<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7.JPG" style="width: 603px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103656i88E0A8D01B863FA6/image-size/large?v=v2&amp;px=999" role="button" title="7.JPG" alt="7.JPG" /></span></P> Sun, 10 Mar 2024 10:05:08 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling-zhang-shi-jian-shi-yong-wang-luo-hou-wu-fa-zheng-chang-shi-yong-wang-luo-yi-ji-guan-ji/m-p/1280063#M472577 sun1 2024-03-10T10:05:08Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling-zhang-shi-jian-shi-yong-wang-luo-hou-wu-fa-zheng-chang-shi-yong-wang-luo-yi-ji-guan-ji/m-p/1280068#M472582 <P>我建议送服务中心检查硬件</P> <P>或者</P> <P>自己找块固态磁盘换上去，用云恢复做个原厂系统到这个固态上再看故障有没用再出现</P> Sun, 10 Mar 2024 10:37:50 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling-zhang-shi-jian-shi-yong-wang-luo-hou-wu-fa-zheng-chang-shi-yong-wang-luo-yi-ji-guan-ji/m-p/1280068#M472582 y2kim 2024-03-10T10:37:50Z