https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1283584#M473287 <P>笔记本电脑睡眠后无法唤醒，按电源键后就会出现图片显示的BitLocKer恢复窗口，参照惠普服务微信公众号里的常见问题“待机无法唤醒/死机/卡顿”里的“修改屏幕关闭时间和睡眠时间”“取消快速启动和修改硬盘的关闭时间”“更新BIOS”“更新显卡驱动”等，依然无法解决。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240329090300.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104582iE1F55C23C0BD6665/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240329090300.jpg" alt="微信图片_20240329090300.jpg" /></span></P> Fri, 29 Mar 2024 01:16:39 GMT 偶的天啊 2024-03-29T01:16:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1283584#M473287 <P>笔记本电脑睡眠后无法唤醒，按电源键后就会出现图片显示的BitLocKer恢复窗口，参照惠普服务微信公众号里的常见问题“待机无法唤醒/死机/卡顿”里的“修改屏幕关闭时间和睡眠时间”“取消快速启动和修改硬盘的关闭时间”“更新BIOS”“更新显卡驱动”等，依然无法解决。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240329090300.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104582iE1F55C23C0BD6665/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240329090300.jpg" alt="微信图片_20240329090300.jpg" /></span></P> Fri, 29 Mar 2024 01:16:39 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1283584#M473287 偶的天啊 2024-03-29T01:16:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1283585#M473288 <P>如果是公司的电脑，联系IT获取bitlocker秘钥。如果是个人电脑，可以在微软官网登录后，查找bitlocker秘钥，解密后进行下一步操作</P> <P>可以提供一下电脑的序列号，查询一下电脑的信息</P> Fri, 29 Mar 2024 01:19:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1283585#M473288 坏坏的笑 2024-03-29T01:19:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284389#M473436 <P><SPAN>序列号5CD3374NM8</SPAN></P><P>&nbsp;</P><P><SPAN>bitlocker秘钥输入并进行了操作，依然未改善，麻烦再给诊断一下</SPAN></P> Tue, 02 Apr 2024 08:20:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284389#M473436 偶的天啊 2024-04-02T08:20:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284395#M473437 <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>建议用下面的工具联网检查更新。更新全部驱动，包括BIOS，都更新之后再测试一下。</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)下载</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.2.1.exe" target="_blank">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.2.1.exe</A></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>大概过程</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>安装软件后会自动打开，点分析，然后等结果</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>点推荐</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1712046580628.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104813iF2C11A621CE5417F/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1712046580628.png" alt="_0-1712046580628.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>然后勾选关键和推荐更新，点蓝色download按钮</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1712046580630.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104814iC81DA88BA32A6517/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1712046580630.png" alt="_1-1712046580630.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>选择提取文件并安装，点蓝色按钮开始</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1712046580631.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104815i01E2FA2475E1F3FA/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1712046580631.png" alt="_2-1712046580631.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> Tue, 02 Apr 2024 08:30:04 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284395#M473437 坏坏的笑 2024-04-02T08:30:04Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284620#M473484 <P>我此前也出过该问题，后续通过将系统还原至上一个还原点后修复了此问题</P> Thu, 04 Apr 2024 02:53:03 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284620#M473484 雨尘 2024-04-04T02:53:03Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284962#M473560 <P>关键和推荐更新了7个，还是没解决问题<span class="lia-unicode-emoji" title=":笑哭:">😂</span></P> Sun, 07 Apr 2024 06:09:57 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284962#M473560 偶的天啊 2024-04-07T06:09:57Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284964#M473561 <P>还原了一次还是没解决，我再使劲往前还原看看</P> Sun, 07 Apr 2024 06:11:05 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284964#M473561 偶的天啊 2024-04-07T06:11:05Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284974#M473564 <P>目前电脑的BIOS和显卡驱动版本提供一下</P> Sun, 07 Apr 2024 06:29:13 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284974#M473564 坏坏的笑 2024-04-07T06:29:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284977#M473565 <P>系统<SPAN>BIOS</SPAN>：<SPAN>V78 Ver. 01.05.00</SPAN>；显卡：<SPAN>31.0.21018.9001</SPAN></P> Sun, 07 Apr 2024 06:45:39 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-shui-mian-hou-wu-fa-huan-xing/m-p/1284977#M473565 偶的天啊 2024-04-07T06:45:39Z