https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zhang-shi-jian-cao-zuo-hei-ping-hou-wu-fa-zheng-chang-huan-xing/m-p/1286394#M473823 <P><SPAN>电脑一段时间不操作后出现黑屏后无法正常点亮屏幕，所有按键均无法正常启动，此时风扇强劲运转，长按关机键后，风扇停止转动，再按开机键后，电脑正常启动，非开机重启，屏幕开启后，依旧停留在之前页面</SPAN></P> Tue, 16 Apr 2024 08:52:08 GMT 终白 2024-04-16T08:52:08Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zhang-shi-jian-cao-zuo-hei-ping-hou-wu-fa-zheng-chang-huan-xing/m-p/1286394#M473823 <P><SPAN>电脑一段时间不操作后出现黑屏后无法正常点亮屏幕，所有按键均无法正常启动，此时风扇强劲运转，长按关机键后，风扇停止转动，再按开机键后，电脑正常启动，非开机重启，屏幕开启后，依旧停留在之前页面</SPAN></P> Tue, 16 Apr 2024 08:52:08 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zhang-shi-jian-cao-zuo-hei-ping-hou-wu-fa-zheng-chang-huan-xing/m-p/1286394#M473823 终白 2024-04-16T08:52:08Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zhang-shi-jian-cao-zuo-hei-ping-hou-wu-fa-zheng-chang-huan-xing/m-p/1286398#M473824 <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>建议用下面的工具联网检查更新。</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)下载</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.2.1.exe" target="_blank">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.2.1.exe</A></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>大概过程</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>安装软件后会自动打开，点分析，然后等结果</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>点推荐</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1713257977953.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/105388i27AA2ABC03994C00/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1713257977953.png" alt="_0-1713257977953.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>然后勾选关键和推荐更新，点蓝色download按钮</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1713257977955.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/105389iB2DE32B5B875C1A3/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1713257977955.png" alt="_1-1713257977955.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>选择提取文件并安装，点蓝色按钮开始</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1713257977956.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/105390i098DA5329F68DA3E/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1713257977956.png" alt="_2-1713257977956.png" /></span></P> <P>&nbsp;</P> Tue, 16 Apr 2024 08:59:53 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zhang-shi-jian-cao-zuo-hei-ping-hou-wu-fa-zheng-chang-huan-xing/m-p/1286398#M473824 坏坏的笑 2024-04-16T08:59:53Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zhang-shi-jian-cao-zuo-hei-ping-hou-wu-fa-zheng-chang-huan-xing/m-p/1286421#M473835 <P>休眠之后无法唤醒，建议考虑显卡驱动版本以及bios版本</P> <P>建议先做静电释放：关机取下所有设备，长按开机键30s放静电，再重启开机。</P> <P>卸载设备管理器中目前版本显卡驱动程序，官网下载最新版本，更新显卡驱动，同时，也考虑将bios更新最新版本。</P> <P>bios刷新有风险，后果需要个人承担，因此请留意官网注意事项</P> <P>注意事项：</P> <OL> <LI>请备份数据再刷新，并刷新过程中不要断电，不要有中断操作</LI> <LI>关闭后台应用程序，刷新过程如有停顿，建议等待</LI> <LI>刷新有风险，请留意注意事项，请连接电源。</LI> <LI>刷新后请重启进入<SPAN>BIOS</SPAN>查看版本是否有变化</LI> </OL> Tue, 16 Apr 2024 12:20:59 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zhang-shi-jian-cao-zuo-hei-ping-hou-wu-fa-zheng-chang-huan-xing/m-p/1286421#M473835 Danny-wu 2024-04-16T12:20:59Z