https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308353#M478156 <P>3、4天前，HP PROBOOK 440 G7笔记本外放时突然没有声音，但接入蓝牙耳机却能正常听到声音；笔记本播放微信语音时，提示“没有插入音频设备”，用笔记本进行微信通话时，麦克风无法打开，提示“麦克风阵列（英特尔@智音技术）无法使用”，于是用HP笔记本自带的“惠普管家”检测音频、检查了设备管理器、检查了声音的播放和录制，也没发现问题。最近系统也没有装其它的与系统不匹配的软件。</P><P>请教一下大神，到底是哪儿出了问题？急。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_164443.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111399iEC958464C74DB63D/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_164443.jpg" alt="2024-09-09_164443.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_164718.jpg" style="width: 535px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111396i32820828B44DF916/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_164718.jpg" alt="2024-09-09_164718.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_165038.jpg" style="width: 712px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111398i06117C887309CAA6/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_165038.jpg" alt="2024-09-09_165038.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_165052.jpg" style="width: 708px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111397i4396F270D87FC94C/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_165052.jpg" alt="2024-09-09_165052.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_165133.jpg" style="width: 496px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111400i9DA93C953D98C9B1/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_165133.jpg" alt="2024-09-09_165133.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_165253.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111402i4B78301962C43C1C/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_165253.jpg" alt="2024-09-09_165253.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_165547.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111401iD1C6AEFCD4E90C91/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_165547.jpg" alt="2024-09-09_165547.jpg" /></span></P> Wed, 18 Sep 2024 04:25:43 GMT shengjw 2024-09-18T04:25:43Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308353#M478156 <P>3、4天前，HP PROBOOK 440 G7笔记本外放时突然没有声音，但接入蓝牙耳机却能正常听到声音；笔记本播放微信语音时，提示“没有插入音频设备”，用笔记本进行微信通话时，麦克风无法打开，提示“麦克风阵列（英特尔@智音技术）无法使用”，于是用HP笔记本自带的“惠普管家”检测音频、检查了设备管理器、检查了声音的播放和录制，也没发现问题。最近系统也没有装其它的与系统不匹配的软件。</P><P>请教一下大神，到底是哪儿出了问题？急。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_164443.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111399iEC958464C74DB63D/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_164443.jpg" alt="2024-09-09_164443.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_164718.jpg" style="width: 535px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111396i32820828B44DF916/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_164718.jpg" alt="2024-09-09_164718.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_165038.jpg" style="width: 712px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111398i06117C887309CAA6/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_165038.jpg" alt="2024-09-09_165038.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_165052.jpg" style="width: 708px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111397i4396F270D87FC94C/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_165052.jpg" alt="2024-09-09_165052.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_165133.jpg" style="width: 496px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111400i9DA93C953D98C9B1/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_165133.jpg" alt="2024-09-09_165133.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_165253.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111402i4B78301962C43C1C/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_165253.jpg" alt="2024-09-09_165253.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-09-09_165547.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111401iD1C6AEFCD4E90C91/image-size/large?v=v2&amp;px=999" role="button" title="2024-09-09_165547.jpg" alt="2024-09-09_165547.jpg" /></span></P> Wed, 18 Sep 2024 04:25:43 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308353#M478156 shengjw 2024-09-18T04:25:43Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308356#M478158 <P>建议用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="http://h30318.www3.hp.com/pub/softpaq/sp154501-155000/sp154530.exe" target="_blank" rel="noopener">http://h30318.www3.hp.com/pub/softpaq/sp154501-155000/sp154530.exe</A></P> <P>&nbsp;</P> <P>大概过程</P> <P>&nbsp;</P> <P>安装软件后会自动打开，点分析，然后等结果</P> <P>&nbsp;</P> <P>点推荐</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1607565027764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51904i1F681003705DFD40/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1607565027764.png" alt="y2kim_0-1607565027764.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>然后勾选关键和推荐更新，点蓝色download按钮</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1607565027767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51903i7785C3009FE14D44/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_1-1607565027767.png" alt="y2kim_1-1607565027767.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>选择提取文件并安装，点蓝色按钮开始</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1607565027769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51902i4B245688BAFD4DAF/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_2-1607565027769.png" alt="y2kim_2-1607565027769.png" /></span></P> Mon, 09 Sep 2024 10:30:34 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308356#M478158 y2kim 2024-09-09T10:30:34Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308357#M478159 <P>谢谢，明天我来试一下，谢谢您的指导。</P> Mon, 09 Sep 2024 10:34:12 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308357#M478159 shengjw 2024-09-09T10:34:12Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308404#M478166 <P>依然如故，还是不行。</P> Tue, 10 Sep 2024 01:01:39 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308404#M478166 shengjw 2024-09-10T01:01:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308405#M478167 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN"><A href="https://answers.microsoft.com/zh-hans/windows/forum/all/windows-10/7d09b5ca-c937-4d59-a80e-d4ea0b940f86" target="_blank">Windows 10 如何覆盖安装 - Microsoft Community</A></P> Tue, 10 Sep 2024 01:17:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308405#M478167 y2kim 2024-09-10T01:17:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308530#M478185 <P>谢谢Y2kim，这个不是太明白，怎么实现覆盖安装，安装源从哪可以下载？</P> Tue, 10 Sep 2024 10:30:46 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308530#M478185 shengjw 2024-09-10T10:30:46Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308532#M478186 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>Windows 10 Media Creation Tool(MCT)</SPAN><SPAN>直接下载，下载选ISO</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN"><A href="https://go.microsoft.com/fwlink/?LinkId=691209" target="_blank">https://go.microsoft.com/fwlink/?LinkId=691209</A></P> Tue, 10 Sep 2024 11:12:41 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308532#M478186 y2kim 2024-09-10T11:12:41Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308582#M478205 <P>看来是硬件问题了，重装系统仍然没能解决。不过，非常感谢Y2kim。</P> Wed, 11 Sep 2024 01:37:12 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308582#M478205 shengjw 2024-09-11T01:37:12Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308689#M478208 <P>您认为是不是硬件有问题？另外，这个笔记本能不能更换麦克风？要到店更换吧？太悲催了，出这档事。</P> Wed, 11 Sep 2024 10:20:26 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308689#M478208 shengjw 2024-09-11T10:20:26Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308697#M478209 <P>装个windows 11测试看看</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>Windows 11 Media Creation Tool(MCT)</SPAN><SPAN>直接下载</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://go.microsoft.com/fwlink/?linkid=2156295" target="_blank">https://go.microsoft.com/fwlink/?linkid=2156295</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">装好系统还是用HPIA自动装驱动</P> Wed, 11 Sep 2024 11:08:21 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308697#M478209 y2kim 2024-09-11T11:08:21Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308734#M478218 <P>整了一个晚上，笔记本不支持安装WIN11。</P> Wed, 11 Sep 2024 15:48:17 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-PROBOOK-440-G7bi-ji-ben-yin-pin-wen-ti-qing-jiao-da-shen-men/m-p/1308734#M478218 shengjw 2024-09-11T15:48:17Z