https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu840g7sheng-jiwindows11hou-lian-ta-zhan-wu-zong-shi-ka-dun/m-p/1308915#M478254 <P>鼠标键盘单独连接电脑测试下，看是否正常。<BR />如果更新完还有问题，说明和扩展坞有关系，建议咨询扩展坞厂家。</P> Thu, 12 Sep 2024 09:44:03 GMT 坏坏的笑 2024-09-12T09:44:03Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu840g7sheng-jiwindows11hou-lian-ta-zhan-wu-zong-shi-ka-dun/m-p/1308910#M478252 <P>刚重装完升级到windows11，驱动都是最新的，连了戴尔的拓展坞后，键盘鼠标没反应，拔掉就好了，这是什么问题呢</P> Thu, 12 Sep 2024 09:36:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu840g7sheng-jiwindows11hou-lian-ta-zhan-wu-zong-shi-ka-dun/m-p/1308910#M478252 Ben810 2024-09-12T09:36:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu840g7sheng-jiwindows11hou-lian-ta-zhan-wu-zong-shi-ka-dun/m-p/1308914#M478253 <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">建议用下面的工具联网检查更新。</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">HP Image Assistant (HPIA)下载</P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.3.0.exe" target="_blank">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.3.0.exe</A></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">大概过程</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">安装软件后会自动打开，点分析，然后等结果</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">点推荐</P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1726134176304.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111564i6BFA41B5966D9B93/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1726134176304.png" alt="_0-1726134176304.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">然后勾选关键和推荐更新，点蓝色download按钮</P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1726134176305.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111565i899D8216EFA54A3A/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1726134176305.png" alt="_1-1726134176305.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">选择提取文件并安装，点蓝色按钮开始</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;">&nbsp;</P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1726134176307.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111563i92C330834C734569/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1726134176307.png" alt="_2-1726134176307.png" /></span></P> <P>&nbsp;</P> Thu, 12 Sep 2024 09:43:04 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu840g7sheng-jiwindows11hou-lian-ta-zhan-wu-zong-shi-ka-dun/m-p/1308914#M478253 坏坏的笑 2024-09-12T09:43:04Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu840g7sheng-jiwindows11hou-lian-ta-zhan-wu-zong-shi-ka-dun/m-p/1308915#M478254 <P>鼠标键盘单独连接电脑测试下，看是否正常。<BR />如果更新完还有问题，说明和扩展坞有关系，建议咨询扩展坞厂家。</P> Thu, 12 Sep 2024 09:44:03 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu840g7sheng-jiwindows11hou-lian-ta-zhan-wu-zong-shi-ka-dun/m-p/1308915#M478254 坏坏的笑 2024-09-12T09:44:03Z