https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling9-16cun-zi12yue-qi-wan-you-xi-jing-chang-chu-xian-hua-mian-ka-si-sheng-yin-zheng-chang-de-xian-xiang-qie-bu-neng-huan-qi-ren-wu-guan-li-qi-zhi-neng-deng-lan-ping-huo-qiang-zhi-guan-ji/m-p/1325434#M481385 <P>光影精灵9 16寸4050 自12月起 玩游戏经常出现画面卡死，声音正常的现象，且不能唤起任务管理器，只能等蓝屏或强制关机。重装系统及官方换驱动仍未解决，线下售后仅做了自检说没问题。客服说等电话，但我还是想问问线上大佬们如何处理？游戏崩溃名单：战术小队（重装后也出现卡死）、橡胶强盗（必定卡死）、AC6等</P> Wed, 08 Jan 2025 09:42:13 GMT 秋山优花里 2025-01-08T09:42:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling9-16cun-zi12yue-qi-wan-you-xi-jing-chang-chu-xian-hua-mian-ka-si-sheng-yin-zheng-chang-de-xian-xiang-qie-bu-neng-huan-qi-ren-wu-guan-li-qi-zhi-neng-deng-lan-ping-huo-qiang-zhi-guan-ji/m-p/1325434#M481385 <P>光影精灵9 16寸4050 自12月起 玩游戏经常出现画面卡死，声音正常的现象，且不能唤起任务管理器，只能等蓝屏或强制关机。重装系统及官方换驱动仍未解决，线下售后仅做了自检说没问题。客服说等电话，但我还是想问问线上大佬们如何处理？游戏崩溃名单：战术小队（重装后也出现卡死）、橡胶强盗（必定卡死）、AC6等</P> Wed, 08 Jan 2025 09:42:13 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling9-16cun-zi12yue-qi-wan-you-xi-jing-chang-chu-xian-hua-mian-ka-si-sheng-yin-zheng-chang-de-xian-xiang-qie-bu-neng-huan-qi-ren-wu-guan-li-qi-zhi-neng-deng-lan-ping-huo-qiang-zhi-guan-ji/m-p/1325434#M481385 秋山优花里 2025-01-08T09:42:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling9-16cun-zi12yue-qi-wan-you-xi-jing-chang-chu-xian-hua-mian-ka-si-sheng-yin-zheng-chang-de-xian-xiang-qie-bu-neng-huan-qi-ren-wu-guan-li-qi-zhi-neng-deng-lan-ping-huo-qiang-zhi-guan-ji/m-p/1325651#M481394 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>有没有自己添加</SPAN><SPAN>、</SPAN><SPAN>升级</SPAN><SPAN>、改造</SPAN><SPAN>内部硬件</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">机器平时外接什么设备，除了电源</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">如果有，还原最初的硬件，除了电源，其他外部设备都不接</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">找个测试用的固态硬盘，替换主固态，做个原厂系统测试，这样不用考虑数据备份问题。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/ji-shu-xiao-ke-tang-ru-he-shi-yong-zhong-zhi-gong-neng-hui-fu-dian-nao-xi-tong/m-p/1163190" target="_blank"><SPAN>【技术小课堂】如何使用重置功能恢复电脑系统。</SPAN><SPAN> - </SPAN><SPAN>惠普支持社区</SPAN><SPAN> - 1163190 (hp.com)</SPAN></A></P> Thu, 09 Jan 2025 11:47:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling9-16cun-zi12yue-qi-wan-you-xi-jing-chang-chu-xian-hua-mian-ka-si-sheng-yin-zheng-chang-de-xian-xiang-qie-bu-neng-huan-qi-ren-wu-guan-li-qi-zhi-neng-deng-lan-ping-huo-qiang-zhi-guan-ji/m-p/1325651#M481394 y2kim 2025-01-09T11:47:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling9-16cun-zi12yue-qi-wan-you-xi-jing-chang-chu-xian-hua-mian-ka-si-sheng-yin-zheng-chang-de-xian-xiang-qie-bu-neng-huan-qi-ren-wu-guan-li-qi-zhi-neng-deng-lan-ping-huo-qiang-zhi-guan-ji/m-p/1325654#M481397 <P>加了个1TB固态，本人学生没条件时间找测试固态。经客服建议目前尝试回退到win11 23h2 再尝试，若不行直接继续线下售后检测。感谢您的建议</P> Thu, 09 Jan 2025 11:52:57 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/guang-ying-jing-ling9-16cun-zi12yue-qi-wan-you-xi-jing-chang-chu-xian-hua-mian-ka-si-sheng-yin-zheng-chang-de-xian-xiang-qie-bu-neng-huan-qi-ren-wu-guan-li-qi-zhi-neng-deng-lan-ping-huo-qiang-zhi-guan-ji/m-p/1325654#M481397 秋山优花里 2025-01-09T11:52:57Z