https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhong-zhuang-xi-tong-hou-deng-lu-zhi-wen-jie-suo-shi-xiao/m-p/1339356#M483835 <P>机器重做系统后登陆指纹解锁功能失效，可以进入到指纹解锁界面，提示“抱歉，出现问题”，卸载驱动重新安装多次均到此卡住，请大师指导，万分感激！<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250411080651.png" style="width: 684px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120353i0C89A41880F02199/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250411080651.png" alt="微信图片_20250411080651.png" /></span></P> Fri, 11 Apr 2025 00:11:50 GMT Faye0517 2025-04-11T00:11:50Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhong-zhuang-xi-tong-hou-deng-lu-zhi-wen-jie-suo-shi-xiao/m-p/1339356#M483835 <P>机器重做系统后登陆指纹解锁功能失效，可以进入到指纹解锁界面，提示“抱歉，出现问题”，卸载驱动重新安装多次均到此卡住，请大师指导，万分感激！<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250411080651.png" style="width: 684px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120353i0C89A41880F02199/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250411080651.png" alt="微信图片_20250411080651.png" /></span></P> Fri, 11 Apr 2025 00:11:50 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhong-zhuang-xi-tong-hou-deng-lu-zhi-wen-jie-suo-shi-xiao/m-p/1339356#M483835 Faye0517 2025-04-11T00:11:50Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhong-zhuang-xi-tong-hou-deng-lu-zhi-wen-jie-suo-shi-xiao/m-p/1339383#M483842 <P>首先我看备注系统是Win11，重装系统前是win10? 是否在BIOS中打开TPM后升级的Win11呢？</P> <P>&nbsp;</P> <P>如果之前就是win11,且指纹可用，优先参考以下建议</P> <P>1：将系统更新以及BIOS更新至最新，且恢复BIOS默认值</P> <P>2：确保使用的账户是本地或微软管理员账户，并不是内置的administrator</P> <P>3：SFC /SCANNOW修复系统文件</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 11 Apr 2025 02:22:56 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhong-zhuang-xi-tong-hou-deng-lu-zhi-wen-jie-suo-shi-xiao/m-p/1339383#M483842 正在输入 2025-04-11T02:22:56Z